CCMP Dumps Help You Study Objectives

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September 20, 2025

By practicing with CCMP exam-like questions, you can identify areas where you may need to focus your studies. ACMP Global CCMP dumps can help you create a more targeted study plan and avoid wasting time studying topics you already know well. Taking CCMP dumps can help you get used to the format and structure of the real exam. CCMP dumps can help you feel more comfortable and confident on exam day, which can improve your chances of success. Practice ACMP Global CCMP exam free dumps below.

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1. A service company conducted a change management project to increase customer satisfaction for one year.

What can be done to sustain the positive trend on customer satisfaction observed during the project?

Design and conduct a lessons learned evaluation at the end of the project and share improvements for future change programs

Change objectives and goals focused on improving customer satisfaction

Revise the current vision statement to include a focus on customer satisfaction

Change current communications channels, tools and methods to focus on customer satisfaction

2. What is a key objective of completing a change management effort?

To provide transition to maintenance and sustaining activities

To assess organizational capacity for change based on this recent project

To determine which mechanisms will be used to prepare the organization for continuous improvement

To revise the performance and reward targets for employees to increase adoption rates

3. You are a change management practitioner that has developed the measurement and benefit realization strategy for a new change project. You then proceed to develop a strategy to embed the change.

What is an input to your strategy?

Change resources inventory

Key messages

Business case

Communications strategy

4. How can you improve your communications plan to ensure the right messages will be delivered at the right time?

Ensure that all appropriate stakeholders are included

Send the messages with greater repetition

Ensure the message is clearly written

Include feedback channels

5. What plan uses the stakeholder skills inventory and gap analysis as key components?

Stakeholder transition plan

Measurement and benefits realization plan

Learning and development plan

Stakeholder engagement plan

6. What condition should be met before a change initiative is considered final and complete?

Translate the obtained change results into an effective business operation plan

A document demonstrating the transfer of the change outcomes to the appropriate stakeholder operational owners

Translate the obtained change results into a stakeholder satisfaction survey

An education plan for new employees

7. After a change is complete, what is the best strategy to use with formal and informal networks of change agents to ensure the long-term sustainability of the change?

Reward the agents significantly using the existing organizational mechanisms

Recognize the change agents publicly, communicating leadership appreciation for their efforts

Maintain the networks along with ongoing knowledge transfer and management

Perform a lessons learned evaluation of the networks’ activities and provide best practices report

8. What document should provide guidance and best practices for future change initiatives?

Risk log

Project charter

Change management plan

Lessons learned evaluation

9. When talking about the change management resource plan, which of the following is true?

The financial resources plan specifies the costs for all internal resources and external vendors

The resource plan defines the expected benefit(s) of the change effort

The resource plan defines the skills and capabilities of key roles in the change effort

The physical resources plan determines the budget used on technical infrastructures

10. How would a change manager ensure that managers and supervisors are equipped with the tools they need to assist their employees through a change process?

By preparing and executing the sustainability plan

By preparing and executing the new performance plan

By preparing and executing the learning and development plan

By preparing and executing the stakeholder analysis

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11. Which plan is used to document continuous improvement steps such as implementing tasks based on feedback and observations?

Sustainability plan

Learning and development plan

Measurement and benefits realization plan

Stakeholder engagement plan

12. For a small restaurant that recently doubled in size, what factor would be the most likely to limit the organizational capacity for a change to a new IT system?

The inability to account for internal and external factors appropriately

The inability to apply the results of a cultural assessment

The external political and environmental stability

The volume of concurrent changes

13. A change in leadership resulted in a need to adjust an existing change management plan. To maintain momentum, what needs to happen after these adjustments are approved?

A person is identified to respond to questions about the adjustment

Decisions are communicated to governing bodies only

Decisions are communicated to all relevant stakeholders

Original plans are immediately deleted

14. How is sponsorship most successful during change?

Sponsors build awareness with stakeholders regarding the need for change and participate throughout the project

The role of the sponsor is clearly defined and agreed upon by the sponsor and change lead

The sponsor is coached and supported throughout the change management effort

The sponsor is well equipped to deliver communications and key messages about the change

15. What describes the most important characteristic of an effective communications strategy?

It consists of content for consistent messaging to different audiences

It has a clear top-down channel to announce the progress of the change

It goes through formal ways to reach the target audience

It includes the business rationale for what, why, who, how and when changes occur

16. During a change management program, it is important to measure the success criteria and monitor if the change is achieving its expected benefits. To gauge the effectiveness of the change, a measurement and benefit realization strategy has to be implemented.

What inputs do you think are vital to implement this strategy?

Strategic plan, risk plan and budget plan

Strategic plan, case for change, and success criteria

Strategic plan, case for change and budget plan

Strategic plan, sustainability plan and vision statement

17. As a change manager you identify and leverage employees who can positively affect the overall success of the change.

What strategy document is the likely output of this task?

Sponsorship engagement strategy

Stakeholder analysis strategy

Communication engagement strategy

Stakeholder engagement strategy

18. How does metric tracking support and sustain change that has been implemented?

Ensures staff are motivated to adopt change if they know their reactions will be tracked

Provides content for a rewards and recognition program

Guides the development of policies and procedures

Provides short-term evidence of change progress and results

19. You are currently leading a major ongoing change initiative. You observe that the project lacks support, lacks active engagement in the change effort and loses interest in the change effort.

Under the circumstances, what would be the best strategy to address this constraint and enable an intervention to happen?

The risk management and intervention strategy

The change strategy

The stakeholder strategy

The communication strategy

20. Some steering committee members do not understand the difference between project management and change management and, hence, the uniqueness of each.

What clarification should be provided to these committee members?

Project management and change management methodologies differ in focus

Project management and change management have different plans and outcomes for the project

Project management and change management are focused on different stakeholders

Project management and change management differ regarding the organizational level they are addressing

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21. Why is a stakeholder analysis important in the evolution of change impact and organizational readiness?

It facilitates the understanding of risks on people

It facilitates the planning of focus groups and communications strategies

It identifies those that would be impacted by the change

It identifies the impact of pitfalls and barriers on people

22. What should the change manager do before formally closing her work to evaluate the change management effort?

Compare the change outcomes to the original change and project objectives

Transfer ownership of change outcomes to stakeholder operational resources

Release all change resources

Seek formal approval from the sponsor to close the change management effort

23. What is the most significant indicator of an effective communications plan?

The feedback channels provide impacted employees the opportunity to engage

The communications strategy is clear and contains key messages and responsibilities

Stakeholders are able to build awareness, establish understanding and define core ownership around delivery of messages

Subject matter experts are engaged to give guidance in the delivery of the communication

24. What should happen if a communications strategy is successfully developed and implemented?

Stakeholders should understand the purpose of the change

Stakeholders should be adaptable and focused on the future

Stakeholders should know how to change

Stakeholders should be able to change

25. Which process provides tangible, concrete, measurable and manageable outcomes that represent planned progress towards the adoption of the future state?

Identification of human, financial and information resources

Identification of goals, objectives and success criteria

Identification of managers, leaders and other stakeholders

Identification of risks, probability of a risk occurring and mitigation plans

26. You are the change agent for the public relations department that is revamping its communication strategy for transition to the future state of change within your organization.

What is a key consideration in the development of your communication strategy to achieve a successful change effort?

The current communication channels, tools and methods

The change charter and outlined risks

The organizational maturity and past change success

The benefit realization and execution plan

27. What is the purpose of developing a clear vision of the future state?

To facilitate developing an organization’s operating state after change is adopted

To direct the focus of the actual change results and anticipated outcomes

To describe the key parameters that measure when goals and objectives are attained

To establish key objectives and goals that define the progress toward the change

28. Assume that for the past 12 months you have been the change manager on a project team tasked with the rollout of a new human resource information system (HRIS). This change has impacted 200 managers and 1,500 employees across multiple locations. The change is a great success and is ready to be formally closed.

What major activity is undertaken to gain approval for the completion of the change?

Obtain a quick sign-off before moving on to the next change project

Prepare and facilitate a lessons learned presentation to the change team

Complete an evaluation of outcomes against objectives of the change

Develop a rewards and recognition program to sustain achieved outcomes

29. What key challenges can organizational culture create in relation to implementing change?

The culture of an organization can either propel or retard the change direction of an organization

The culture of an organization can easily be changed by inducements or instructions

Organizational culture has deep roots and strong networks that are only present within older organizations

Organizational culture is agile and so it is more an enabler rather than a disabler of change

30. The change management strategy was completed and implemented on time; however, while the technical aspect of the change appears to be successfully undertaken, a large number of stakeholders appear not to be able to adopt the change.

Which strategy is best revisited to address this situation?

Learning and development strategy

Sustainability strategy

Benefit realization strategy

Communications strategy

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31. What should a change manager do at the end of a change effort to enhance his/her organization's ability to deal with future change?

Release all change resources for use on other efforts

Transfer ownership of change outcomes to operational stakeholders

Design and conduct a lessons learned evaluation

Evaluate the change outcomes against project objectives

32. What should be included in the process of assessing an organization’s readiness for change?

Market factors, capacity and saturation

Market factors, sponsorship and level of comprehension

Level of comprehension, culture and sponsorship

Perceptions, level of comprehension and culture

33. As a project change lead, where would you document the activities designed to address the outcomes of the stakeholder analysis?

Stakeholder resource plan

Stakeholder engagement plan

Stakeholder risk charter

Stakeholder sustainability plan

34. A new change initiative is being planned at an organization. Efforts are made by the change management lead to outline the case for change including the current opportunities, risks, consequences of the change, and the benefits of the change and how it aligns to the organization’s strategic priorities.

What is the next key action to be taken?

Determine why the change is required

Develop the change charter

Develop a clear vision of the future state

Identify goals, objectives and success criteria

35. A recommendation by a change manager to the senior executives of an organization to use consultants to fill key roles in a big change effort was rejected.

What could be the reason?

The gap analysis indicated that the skills required exist in the organization

The skills and capabilities were not well defined on the resource request

External vendors can provide human resources to assist with the change

Resources were not appropriately budgeted for in the project plan

36. How would you best define a change sponsor?

An individual who expects the change implementation to happen

An individual who is accountable for the change implementation

An individual who is enthusiastic about the change implementation

An individual who clearly understands benefits and costs of the change implementation

37. When conducting a change risk assessment, which key source inputs should you take into consideration when identifying potential risks?

Stakeholder analysis, change impact assessment, learning needs assessment and culture assessment

Stakeholder analysis, change impact assessment, organizational change capacity assessment and culture assessment

Stakeholder analysis, change impact assessment, organizational strategy, objectives and performance management and culture assessment

Stakeholder analysis, change impact assessment, sponsor appetite and culture assessment

38. What is the role of human resource management in a major change effort?

The department with the responsibility of hiring and firing

A strategic function for identifying the most effective use of people

The art of ensuring that discipline and focus is well maintained

A process that ensures there is a good working relationship between the project and change management teams

39. What is the objective of integrating the project management and change management plans?

To identify project stakeholders and change sponsors

To align tasks to facilitate adoption of change

To develop integrated project charter

To address risks that might occur in both the project and change plan

40. What deliverables are relevant to develop a clear vision of the future state?

Business case, charter and strategic plan

Organization vision/mission/values, stakeholder analysis and charter

Business case, stakeholder analysis and strategic plan

Organizational vision, mission, values, business case and strategic planning

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41. What document explains the current opportunity, risks or consequences and benefits of a change?

Change research

Success measures

Change definition

Business case

42. A state-owned company engaged in a change project faced a major issue related to its image as a socially responsible organization.

What could the leaders do to ensure the outcomes remain consistent with the company vision?

Make adjustments to the change management plan by adding, eliminating, or realigning change program components to reinforce the change

Take action to ensure stakeholders don’t retreat to the prior current state condition

Leverage the communication plan to ensure that it supports the big picture of where the organization’s strategic priorities are

Observe and objectively measure sustained behaviors and attitudes throughout the process

43. After communication meetings with all employees impacted by a change initiative, the feedback was that many of them do not understand the reasons for this change.

Which part of the communications strategy is most likely to be revised to achieve desired outcome of change communication?

Business rationale as case for change

Stakeholders should be able to change

Stakeholders should know how to change

Stakeholders should be adaptable and focused on the future

44. Which planning document includes activities designed to drive the behavior of those impacted by a change initiative?

Stakeholder engagement plan

Sponsorship plan

Transition plan

Resource plan

45. Which risk would make it difficult for an employee to understand what is changing, how it benefits the organization, and how it will affect her daily job?

Sponsor not actively involved

Case for change is weak

Inadequate assessment of behavior change

Inadequate change planning

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