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1. In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

2. After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.

The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

3. As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC).

Which Pega Express™ value are you applying?

4. A help desk ticket case type is defined as follows:





If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

5. Which two of the following scenarios are good candidates for rule delegation? (Choose two.)

6. ….wants to create a mobile app experience for users and CSRs for its Transaction Dispute application,

following requirements, which option requires you to configure distinct mobile app channels?

7. Drag each report from the left to the corresponding report type on the right.

8. The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)

A. Availability

B. Integrity

C. Extensibility

D. Maintainability

E. Confidentiality

9. A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.

How do you configure the case types to reflect their relationship?

10. You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:





The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

11. You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards.

What is the appropriate way to set up the data structure?

12. Which two requirements ensure that valid data is used in a case? (Choose Two)

13. Select two correct statements about Agile Studio and Agile Workbench. (Choose Two)

14. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.

How do you implement this requirement so each approver can work independently?

15. Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)

16. Which two statements are true regarding approvals? (Choose Two)

17. To process a loan application, evaluate an applicant’s credit score: >700 to underwriting, <500 to email denial, otherwise to loan officer review.

Which flow correctly captures this?

18. Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.

Which routing approach supports this requirement?

19. Which scenario requires you to set default property values?

20. Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.

21. Which requirement is best implemented by using a Wait Step in a Case?

22. Pega Cloud® Services is Pega’s fully managed solution for deploying Pega Platform™ applications in the cloud.

23. 1provides a data virtualization layer, separating business logic from interface configurations. Developers use2 to declare how data is mapped from external sources into your application’s3and properties. Developers use4 to ensure Case data remains synchronized with systems of record.

24. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

25. A promotion is available when a shopper spends USD100.

Which attribute applies?

26. Which two statements about data records are true? (Choose Two)

27. In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)

28. Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)

29. A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner.

Which routing approach supports this requirement?

30. You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

31. An order fulfillment case type allows a customer to update user profile information during the order placement stage.

The user profile consists of the following three pages:

#Account ID and password

#Customer contact information

#A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?

32. When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected.

How do you configure an Approve/Reject Step to satisfy this requirement?

33. As part of a purchase order case, after someone completes a purchase, a conformation email is sent.

How do you design the case life cycle to send the email?

34. two statements about the Constellation design system are true? (Choose Two)

35. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

What does the assignment urgency impact the deadline and passed deadline intervals?

36. How does the Passed Deadline interval differ from the Goal and Deadline intervals?

37. wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.

Which type of data relationship do you create?

38. What are two benefits of using Insights? (Choose Two)

39. Identify the Pega Rule that automatically maps response data from a custom prompt to a field or fields in the Data Model.

40. The1Field Type defines a field to access data stored in a Data Page. The2Field Type defines a field to access data users supply in the Case.

41. Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)

42. What are two key features and functionalities of Pega GenAI Blueprint™? (Choose Two)

43. A survey is sent to a customer via email.

Who do you configure a solution to ensure the email includes the case ID for the survey?

44. A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?