Advance Your Career by Using Online PL-200 Dumps

1. HOTSPOT

You create a desktop flow to interact with a certification authority’s website.

You need to get data in and out of the desktop flow.

How should you set up the input and output parameters? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

2. DRAG DROP

You are configuring Microsoft Dataverse security. You plan to assign users to teams.

Record ownership and permissions will differ based on business requirements.

You need to determine which team types meet the requirements.

Which team type should you use? To answer, drag the appropriate team types to the correct requirements. Each team type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

3. A company plans to create an app by using Power Apps.

The company has the following requirements:

• The app must be able to enter data into Microsoft SharePoint

• Users must be able to add the app into Microsoft Teams.

You need to recommend which app to create.

Which type of app should you recommend?

4. A company is evaluating the capabilities in Dataverse and the scenarios for using virtual tables. You need to identify the capabilities of virtual tables.

What is a capability of virtual tables?

5. You are developing a canvas app.

You need to apply business rules to the app without writing code.

Which three actions can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

6. A company creates a Power Automate cloud flow for a Power Apps app.

The cloud flow must send a daily email that contains a list of year-to-date (VTD) totals.

You need to configure the flow.

Which feature should you use?

7. DRAG DROP

A company uses a model-driven app for customer support.

The company has the following requirements for the app:

• Send an email in real-time to customers when they enter their email address.

• Send an email to customers at the same time every day for cases that are open for more than 24 hours.

The solution should require the least amount of customization.

You need to configure the model-driven app.

Which components should you use?

8. DRAG DROP

A company is building a Power Virtual Agents chatbot.

Users in the accounting department require access to collaborate with the building of the bot. Users in the sales department require access to only chat with the bot.

You need to configure the bot.

Which sharing options should you use? To answer, drag the appropriate sharing options to the correct requirements. Each sharing option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

9. DRAG DROP

You need to create forms required for the registration team and assistants.

Which form types should you create? To answer, move the appropriate form types to the correct roles. You may use each form type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

10. You need to capture the Date Completed value from the website using a desktop flow.

Which method should you use?

11. You are building a Power Pages site for a supermarket chain.

The company plans to have the managers of individual stores use the site. Managers will authenticate on the site each week by using their corporate identity to update stock information for their store. Managers must be able to add and update stock information for their store only.

You need to configure the site security.

Solution: Configure table permissions.

Does the solution meet the goal?

12. A company uses a model driven app.

The company needs to automatically update the Status column in real time.

You need to configure this feature.

Solution: Create a workflow that has a Change Status step.

Does the solution meet the goal?

13. DRAG DROP

You are designing an app for a bank.

You must create entities for the app and configure relationships between entities:





Which relationship types should you use? To answer, drag the appropriate relationship types to the correct requirements. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

14. HOTSPOT

You need to create a flow to send an email to the primary contacts.

Which actions should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

15. DRAG DROP

You are a Dynamics 365 Customer Service help desk administrator.

Cases entered in forms require different types of data to be stored in different types of fields.

You need to create forms for each of the following case types:





Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

16. A company creates a Power Automate cloud flow for a Power Apps app. The cloud flow must send an email to each active contact. You need to configure the flow.

Which feature should you use?

17. HOTSPOT

A company has a canvas app that includes the following screens: Screen1 and Screen2.

The OnVisible property for Screen1 contains the following expression.

Set(AgeGroups, ["1-25", "26-54", "55+"])

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

18. A company creates a bot by using Power Virtual Agents.

The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customers request.

You need to configure the bot for the unrecognized information from the customer.

Which feature should you use?

19. You are a Dynamics 365 Customer Service system administrator.

Your organization does not permit the use of custom code for solutions.

You need to create a view that can be viewed by all users in an organization.

Where should you create the view?

20. A cloud flow you authored failed several times in production due to a transient network issue. The issue is now resolved. You need to reprocess the failed flow runs with the least amount of administrative effort.

What should you do?

21. DRAG DROP

You create a new solution for a business process.

The business process includes uploading specific file types to a web service.

You need to ensure that the business process works the same way anywhere the solution is deployed.

Which option should you use? To answer, drag the appropriate options to the correct configurations. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

22. You use Power BI Desktop to configure Power BI reports.

You need to create a canvas app that displays user account information and include the app in a Power BI report.

Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

23. HOTSPOT

You have a Power Apps portal app that supports a sales community and a service community in the same environment. The only language configured in the environment is English. The company wants to add support for two more languages.

The solution must meet the following requirements:

✑ Languages must be for both sales and service functions.

✑ The company logo and colors must be used and apply to all screens.

✑ Communities must be separate with different URLs and access lists.

You need to configure the solution.

What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

24. A company creates a canvas app.

The app requires users to enter their social security number. The app should only display the last four digits when the user tabs to a different column.

You need to configure the app.

Which option should you use?

25. You have a canvas app that allows users to view, select and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.

When users select items from the product catalog, they move to a different screen to complete a purchase.

Users must be able to clear all product selections when they click the button.

You need to configure the button.

What should you do?

26. You are creating a model-driven app that has an embedded Power Bl report. Another functional consultant set up an environment variable for the report.

You add the dashboard to a solution in the development environment and then import the changes to a production environment as a managed solution.

When you test the report, the data appears the same as it did in the development environment.

You delete the solution in production.

You need to resolve the development environment issue before redeploying the solution.

What should you do?

27. A company creates a Microsoft Power Apps app through the Power Apps designer portal for use in Microsoft Teams.

This app needs to be promoted to the user acceptance testing environment.

You need to complete the Microsoft recommended actions before you export the solution.

Which two actions should you complete? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

28. HOTSPOT

A bank uses Power BI visualizations to help determine whether they should loan money to a customer. The bank has three different visuals that are part of a Power BI report. The bank uses a set of four risk variables that indicate whether the customer is creditworthy.

You must create a mechanism so that bank employees can change the values of the four risk variables. Changes to the value of any variable must cause the three visualizations to update.

You need to create the solution.

Which action should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

29. HOTSPOT

A company is implementing a data model by using Dataverse.

The company requires the following columns in a new custom table:





You need to choose the column type that uses the least amount of database storage for each column.

Which column types should you choose? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

30. DRAG DROP

You need to set up a security role for the care staff.

Which privileges should you set? To answer, move the appropriate privileges to the correct create, read, write tables. You may use each create, read, write privileges once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE; Each correct selection is worth one point.

31. HOTSPOT

You need to address the executive’s concerns regarding unnecessary data access.

Which security changes should you make? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

32. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a model-driven app that is used to track customer interactions with employees. The app uses standard table types for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name: [email protected].

After marriage, Elisabeth changes her legal name to Elisabeth Mueller.

You need to update the sign in name for the user without losing any application history.

Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the username.

Does the solution meet the goal?

33. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to is. As a result, these questions will not appear in the review screen.

A company uses a Dataverse environment. The environment is accessed from canvas and model-driven apps.

The Dataverse environment contains a table that has the following columns:

• Name

• Company

• Contacted On

The company requires that the table not contain any duplicate rows when users create data in the environment. You need to implement a solution that meets the requirement.

Solution: Create an alternate key for the columns.

Does the solution meet the goal?

34. HOTSPOT

A company plans to implement AI Builder to add intelligence to several business processes.

Each business process uses different sources and produces different outputs.

You need to determine which AI Builder model types to use.

Which model types should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

35. HOTSPOT

A company uses a model-driven Power Apps app in a new environment. The base language is English.

You need to configure French and Spanish.

Which configuration component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

36. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it As a result, these questions will not appear in the review screen.

On a Contact record, a user creates a Note record that contains the word running.

One week later, the user reports that they cannot find the Contact record associated with the Note record.

You need to find the Note record.

Solution: Use Datavserse Search to search for the word run.

Does the solution meet the goal?

37. You are a Dynamics 365 administrator for a veterinarian clinic.

On the client appointment form, there is a dropdown field for clients to select their type of pet If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added.

You need to create a dynamically visible field.

What should you configure?

38. You are creating a business rule to implement new business logic.

You must apply the business logic to a canvas app that has a single screen named Screen1.

You need to configure the scope for the business rule.

Which scope should you use?

39. HOTSPOT

A company uses Power Apps. You enable auditing in Microsoft Dataverse.

Users report the following issues when viewing the audit logs:

• Unable to view the read access audit logs.

• Unable to view the Account table audit logs.

You need to troubleshoot the issues.

What are the causes of the issues? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

40. A veterinary office plans to use Microsoft Power Platform to streamline customer experiences. The customer creates a canvas app to manage appointments.

On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, a text field must appear so that staff members can add details about the pet.

You need to create a dynamically visible field.

What should you configure?

41. HOTSPOT

A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.

You need to determine how to design the chat solution to answer those questions.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

42. HOTSPOT

A company uses Dataverse to store the names of contacts. The company uses a shared Microsoft Excel file to collect the data. The company requires that the contacts be added to Dataverse automatically every day You need to identify which tools are required to create and perform the import.

What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

43. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to is. As a result, these questions will not appear in the review screen.

A company uses a Dataverse environment. The environment is accessed from canvas and model-driven apps.

The Dataverse environment contains a table that has the following columns:

• Name

• Company

• Contacted On

The company requires that the table not contain any duplicate rows when users create data in the environment. You need to implement a solution that meets the requirement.

Solution: Create a Microsoft Power Fx formula for the columns.

Does the solution meet the goal?

44. DRAG DROP

A company uses Power Apps to create maintenance requests. The maintenance manager emails the manager of the department noted in the request.

The maintenance manager wants to automate the email process when a new maintenance request is created.

You need to build a Power Automate flow to automate the email process.

Which three components should you add to the flow in sequence? To answer, move the appropriate components from the list of components to the answer area and arrange them in the correct order.

45. You need to store scanned consent forms. Where should you store the forms?

46. HOTSPOT

A company plans to implement a voice-enabled Power Virtual Agents bot.

The company has the following requirements for the bot:

• Recognize when a caller states Tennis or any variation of the word.

• Provide options when a caller states the name of a sport.

You need to configure the bot.

47. HOTSPOT

You are creating a business process flow for a Power Apps app.

The business process flow must meet the following requirements:

• Must be available offline.

• Send an email to the team when a record is created. You need to set up business process flow.

What should you do? To answer, select the appropriate options in the answer area. Each correct selection is worth one point

48. You need to design the resort portal to meet the business requirements.

Which data source should you use?

49. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.

You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner.

You need to configure the relationship behavior type.

What should you use?

50. You need to manage contact duplicates for the administrative staff.

What should you do?

51. You attempt to deactivate several currencies in a Microsoft Dataverse environment.

You are not able to deactivate one of the currencies.

You need to determine why you cannot deactivate the currency.

What is the reason?

52. You have a form that displays a custom field from an entity.

A customer wants to restrict users from filtering on the custom field.

You need to prevent users from filtering the field in Advanced Find.

What should you modify?

53. DRAG DROP

You plan to automate several different processes by using Power Automate.

Each process has unique characteristics.

You need to recommend components for each process.

Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

54. HOTSPOT

You need to create a system chart for the Account entity.

The chart must display a count of accounts grouped by owner and then display the accounts by Address 1: State/Province for each owner.

You begin to configure chart options as shown in the image below.





How should you complete the configuration? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. The chart must display a count of accounts grouped by owner, and then display the accounts by Address 1 to State/Province for each owner.

55. A company is implementing Microsoft Power Platform solutions.

The company requests information on the features that are supported by Power Fx.

You need to identify the features of Power Fx.

What should you identify?

56. You are designing a Power Virtual Agents chatbot.

You observe that the environment you plan to use does not appear as an option in the Power Virtual Agents user interface.

You need to ensure that you can create the chatbot in the environment that you want to use.

What should you do?

57. A company uses a model-driven app. The app uses a Power Virtual Agents chatbot.

The company has two locations in different countries/regions with separate environments for each location. Each location has a development environment, a testing environment, and a production environment. The company uses the Application Lifecycle Management (ALM) process for the environments.

You need to create the different Power Virtual Agents bot environments.

How many Power Virtual Agents bot environments are required?

58. You need to add controls to the check-in solution for the health and wellness questions.

Which form control should you use?

59. A company uses a model driven app.

The company needs to automatically update the Status column in real time.

You need to configure this feature.

Solution: Create a flow that has an Update a row action.

Does the solution meet the goal?

60. HOTSPOT

You need to configure a Power Automate flow to send the email with the results to the client.

What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

61. HOTSPOT

A company uses Power Apps and Power Automate.

There is an issue with the existing flow in the test environment. Development changes are allowed in the test environment.

You need to troubleshoot the issue with the flow.

Which command should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

62. You need to create adoption duties for the administrative staff.

What should you create?

63. You have a canvas app.

The canvas app must store data in a variable that is available only to the current screen.

You need to create the variable.

Which two functions should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

64. You manage Dynamics 365 for a company.

You must prevent users from launching and using Power Automate.

You need to hide the Flows button on the user interface.

Which configuration setting should you change?

65. HOTSPOT

You need to design the FAQ solution to handle unknown responses.

Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

66. You are building a Power Pages site for a supermarket chain.

The company plans to have the managers of individual stores use the site. Managers will authenticate on the site each week by using their corporate identity to update stock information for their store. Managers must be able to add and update stock information for their store only.

You need to configure the site security.

Solution: Use local authentication.

Does the solution meet the goal?

67. HOTSPOT

You need to design the guest check-in solution.

Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

68. DRAG DROP

A company uses Power Apps.

You create a custom table and configure a child table relationship with the contact table.

You need to configure the cascading rules for each action.

Which behavior should you use? To answer, drag the appropriate behaviors to the correct actions. Each behavior may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

69. A company is using Dataverse with a model-driven app. The app includes a table named Quotations.

Users in the system enter relevant details, such as customer, address, line items, and total amounts.

The users then create a standardized report to manually populate the details.

The company requires the formatted report to be generated from the record and populated with the record details. The company does not want to purchase additional licenses.

You need to recommend a solution.

Which solution should you recommend?

70. DRAG DROP

A company creates a Power Virtual Agents chatbot.

You need to determine when live agents are engaged to provide support.

Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

71. HOTSPOT

A company plans to implement chatbots by using Power Virtual Agents.

The company has the following requirements for the bots:

• Users in the accounting department must be able to create a bot for frequently asked questions.

• The support desk users must be able to use the bot.

The users must not be able to change environment parameters in the Microsoft Power Platform environment.

You need to configure the permissions for the bots.

Which actions should you implement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

72. A user has access to an existing Common Data Service database.

You need to ensure that the user can create canvas apps that consume data from Common Data Service. You must not grant permissions that are not required.

Which out-of-the-box security role should you assign to the user?

73. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company uses Dataverse.

The company plans to store and manage documents and data in the environment. The company requires a solution that minimizes Dataverse storage consumption.

You need to recommend a solution.

Solution: Configure SharePoint Online integration.

Does the solution meet the goal?

74. Topic 4, Contoso Suites



Background

Contoso Suites is an animal shelter that specializes in finding homes for dogs that have been given up

by their owners. The shelter can house up to 20 dogs.

The shelter is implementing one model-driven Power Apps app to track the dogs and schedule meetings with potential adopters. No other apps will be created.

The model-driven app uses Dataverse with out-of-the-box functionality when possible.



Dataverse is set up with the following configuration:

• The solution prefix 'cs' is used for all new components.

• Only the root business unit is used.

• All tables are stored in Dataverse and do not require rapid scaling.

• Exchange server-side sync is not configured.



Adopters

• Adopter information is stored in a Contact table.

• Contacts are considered to be duplicates if they have the same email address and last name.

• Adopters are often late to meetings, so a reminder email is sent to them two hours before their meeting.

• The email reminders must not be tracked in the system.



Dogs

• Dog information is stored in a Dog table, which is organization owned.

• Breed, size, and weight are fields in the table.



Dog residency

• A Resident table tracks the stay of each dog.

• Each resident record has a lookup for the dog and its food.

• The food type and amount are logged on each resident record. Auto-posting is not configured for changes to food type and amount.

• A fee of $120 is in a currency column named Adoption Fee. This fee can be changed depending on the adoption circumstances.

• A formula column named Deposit is automatically populated with 20% of the adoption fee.

• A resident record is generated automatically when a dog record is created. This is the only way a

resident record can be created.



Exercise and feedings

• Exercise for the dogs is tracked in an Exercise table.

• Feedings are tracked in a Feeding table.

• Exercise and feeding records appear in a resident record timeline.



Care staff

• The care staff must be able to view who changed the food type and the amount that was given, for up to three months ago.

• The staff must be able to update the weight of a dog on the resident record.

• The staff report that the buttons are too small on the touch screen they use to log exercise and feeding.

• The staff must be able to view who the adopters are for upcoming meetings. The staff must not be able to update adopter information.



Administrate staff

• Administrative staff must receive a weekly list of duplicate contacts. Duplicate alerts must not appear when a staff member saves a new contact.

• When an adopter wants to adopt a dog. the staff must perform a series of adoption duties in order.



The following duty list must be displayed on the screen:

o Commitment:

■ Obtain adopter signature in a commitment document.

■ Collect deposit

o Pre-pickup:

■ Document spay or neutering date.

■ Perform spay or neutering.

■ Document pickup date.

o Pickup:

■ Collect full payment.

■ Verify dog is picked up.

o A dog must be picked up no sooner than two days after spaying or neutering.

o A pop-up window must appear with an error message if the Pickup date is too soon.

o Only administrative staff must be able to add new adopters and dogs.



HOTSPOT

You need to ensure that an appropriate date is selected for dog pickup.

What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

75. 1. Topic 1, Alpine SKi House Case Study



Background

Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.



General

Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guest. The company also plans to target corporate meetings and events.

The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort’s existing FAQS



Communication

* Communication between staff members is primarily conducted through email and SMS text messages.

* Conversations between staff members and guest often lost.

* Conference calls are used for all group meeting



Event Registration

* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.

* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting



Check-in process

* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.

* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.



Marketing

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.



Resort policies and event inquiries

* A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event;

* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.



General

Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.

All solutions must be simple to use, easy to maintain, and represent the brand of the resort.



You must implement the following solutions:

* a centrally managed communication solution

* a customer service solution

* a resort portal

* a chat solution

* a check-in solution



Communication

* Communication between team members must be centrally managed and unified in Microsoft Teams.

* When the company confirms an event they, must provide a list of guest's names and email addresses.

* You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.

* Guests must receive a separate email to verify proof of ownership for their registration.



Event attendance

* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event

* Prior to the event, guests must be able to identify any personal dietary restrictions.



Check-in processes

* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.

* The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.

* The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions.

* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.

* Data must be entered in each screen before users move on to the next screen.



Marketing

* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.

* The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.



Hotel policies and event inquiries

The portal must allow the guest to ask questions about hotel policies, event information, weather reports, and current weather condition at the resort.



Chat solution

The chat solution must specifically address the following key words.

No additional key words will be added until a later implementation phase:

* Snow reports

* Weather conditions

* Start time

* End time

* Event date

* Outdoor activities

* Indoor activities

* Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.



The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.



Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.



Issue

Guest1 inquires about snow conditions several times each day of their stay.



You need to create the FAQ solution content

What should you do first?

76. You need to create the evaluation record for a prospect.

What should you use?

77. HOTSPOT

A company is using a model-driven app in a production environment.

You must set up server-side synchronization for all users to connect with the company's Exchange Online instance.

You need to determine the locations to use to complete the configuration.

Where should you navigate to? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

78. DRAG DROP

You are a Dynamics 365 administrator.

You create a new app.

You need to create the site map for the app.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

79. DRAG DROP

A customer has a support website that includes FAQ pages, knowledge articles, and support content.

You plan to leverage an existing Power Virtual Agents bot to enhance and streamline existing support functionality for the existing support portal.

You need to create topics from existing website content. The process must minimize human errors during topic creation.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

80. You are a Dynamics 365 Customer Service developer.

A salesperson creates a chart.

You need to ensure that the chart is available to all users on the team.

What should you do?

81. You create a Power Apps portal to provide training and documentation for students. Students create

a profile on the portal and then select and pay for courses.

You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in.

You need to assign default permissions to students.

What should you do?

82. DRAG DROP

A company plans to create two Microsoft Power Platform applications.

One of the applications requires a custom control layout without using code. The other application will be used primarily by external users.

You need to create the applications.

Which application types should you use? To answer, drag the appropriate application types to the correct requirements. Each application type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

83. DRAG DROP

You are customizing a model-driven app for a company. You create a Theme template to ensure the company logo and colors are properly used within these apps.

The theme must meet the following requirements:

✑ Updated to add the logo

✑ Downloaded by the makers to create the app

You need to configure the assets. To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

84. You are embedding a Power Apps visual in a Power BI dashboard.

External customers must authenticate to have access to the dashboard.

You need to configure the solution.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

85. HOTSPOT

You plan to create classic workflows for process automation on the Account table.

The process automation has the following requirements:

• If the Account Name column changes, a custom column named Previous Name must be updated with the original value.

• If the Credit Limit column changes, an email must be sent to the record owner with the new value.

• Asynchronous processes must be used whenever possible.

You need to implement the process automation.

What is the minimum number of workflows you should use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

86. DRAG DROP

A company has a model-driven app that uses Microsoft Dataverse.

Users need to add an alternate phone number when entering their account information. The users also require a list that displays the customers that do not have an alternate phone number.

You need to enable the required features.

Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

87. HOTSPOT

You need to create reminders for the adopters.

What should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

88. On a Contact record, a user creates a Note record that contains the word running.

One week later, the user reports that they cannot find the Contact record associated with the Note record.

You need to find the Note record.

Solution: Use Quick Find search on the Notes list to search for the word run.

Does the solution meet the goal?