CFM Exam Dumps - Reliable Way to Pass and Get Certified

CFM Exam Dumps – Reliable Way to Pass and Get Certified

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June 22, 2025

If you are looking for a reliable and comprehensive way to prepare for your CFM certification exam, look no further than CFM exam questions. These CFM exam dumps questions are designed to help you assess your knowledge, identify your strengths and weaknesses, and improve your chances of passing the exam on the first try. These CFM dumps questions cover all the topics and concepts that are essential for the CFM exam, so you can be sure that you are fully prepared. Test IFMA CFM free dumps below.

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1. What is one way, as a Facility Manager, you can contribute to your company's ESG goals?

Support continued education for your staff

Implement quality control measurements in your operation

Source materials and parts from companies that have fair pay and living wage standards

Reduce spend by eliminating spare part inventories

2. A facility manager may be responsible for status reviews on projects.

Why are status reviews important and valuable?

To identify reasons for variance from baseline and ensure responsible parties are identified

To keep accurate records of all project tasks regardless of variation from baseline

To identify issues and corrective actions to ensure the project remains on track

To keep the project team aware of others’ progress on a project

3. You are planning a landscaping project in a densely populated area.

What considerations are needed for the community outside your property?

Choose alternative energy sources to power outdoor lighting and security stations, decrease costs to your facility, and provide energy back to the grid, which will bring energy costs down to the neighboring community.

Ensure that lights and basic security sounds (e.g., beeping noises at an outdoor security station) are not intrusive on daily living, but that they may also be used to alert the neighborhood, when such alerts are appropriate and of value (e.g., in an emergency).

Use the brightest possible lights and loudest sounds (e.g., sirens) to prevent security issues at night to support the community in decreasing crime in that area and announcing emergency situations.

Provide security staff to walk the perimeter of your property, checking for damaged lights or other security issues while maintaining communication with a dispatcher for emergencies while keeping a low profile in the neighboring community.

4. Part of your goals is to develop a succession plan for key positions within your operation, including yourself.

What is most helpful in reaching this goal?

Conduct staff interviews to see who wants to be promoted.

Conduct a review of staff goals and objectives.

Conduct a skills gap analysis of current staff and incorporate the results into training goals.

5. You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail and mobile phone signals drop when in a specific area of the facility.

What additional information do you require to successfully address this issue?

Wireless repeater locations

Wireless frequencies affected

Time of day outages occur

Mobile phone service provider

6. When your company is considering consolidating its real estate portfolio, what are the most critical factors to consider?

Current space utilization, overall occupancy cost per square foot, geographic proximity/overlap.

Lease vs own status, neighborhood amenities, political environment.

Make-up of the workforce, outdated interiors, tax incentives.

7. What is the benefit of documenting lessons learned for projects?

Provides inputs to the project issue log

Summarizes the effect of decisions made on a project and serves as a guide for what to repeat and what to avoid in future projects

Provides key inputs to create the project charter, develop the project management plan, and finalize the stakeholder register

8. What is NOT typically included in service level agreements (SLAs)?

Problem management resolution procedures.

Billing or chargeback procedures.

Definition of services.

Request for proposal.

9. Both the facility and information technology managers are asked to assign staff to work together on a major project. Halfway through the project, the managers observe that the team is in a win-lose power struggle because of divergent views among team members.

How should the facility and information technology managers initially intervene?

Reestablish meeting guidelines

Reassign project managers

Assign new team members who have similar personalities

Assign additional members from each department to foster more problem-solving

10. Which type of lease requires the tenant to pay all expenses of the property being leased (taxes, insurance, maintenance) in addition to rent?

Triple net lease

Gross lease

Full-service lease

Page 2 of 8

11. During regular preventive maintenance activities, you notice green algae and scaling on the interior walls of the cooling tower.

What action should you take to resolve the concerns?

Shutdown the tower, allow surfaces to dry, and scrape biological growth from interior walls before returning the tower to operation.

Test the cooling tower water, adjust the frequency of chemical balancing, and flush if needed.

Perform a building occupant health survey to determine any adverse effects, and then adjust the injection levels of balancing chemicals.

Drain the tower and then complete a fresh-water flush using warm water, and add new balancing chemicals.

12. What is the BEST strategy to reduce waste in an organization?

Reuse.

Prevention.

Recycling.

Composting.

13. A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings.

How should a facility manager address the customer's expectations?

Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.

Request that the other managers have a discussion with him about office protocol.

Request that he read his service level agreement.

Review the customer service level agreement to determine a mutually agreed performance standard.

14. What are the two PRIMARY considerations for mitigation strategies?

Major systems identification and restorative maintenance.

Predictive and preventative maintenance programs.

Financial assessment and cost containment.

Risk assessment and hazard identification.

15. You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data.

What advice would you offer regarding the data analysis exercise?

Have an independent consultant analyze the data.

Only analyze data that relates to subpar performance.

Only analyze data that is less than twelve months old.

Use the data that is valid and relevant.

16. What, in addition to vision, incentives, action plan, and resources, is required for the change management process to be effective?

Experience

Support

Directives

Skills

17. A facility manager has implemented a room scheduling system to improve workplace utilization and bundle services into a single transaction.

Which two technologies BEST complement room scheduling technologies?

Locally installed room scheduling devices and radio frequency identification (RFID) chips

Power over Ethernet (PoE) switches and electronic mail

Electronic booking system and locally installed room scheduling devices

18. What is used to control lighting, HVAC, and other systems?

Building Automation Systems (BAS)

Geographical Information Systems (GIS)

Computer-Aided Maintenance Management Systems (CMMS)

Building Information Modelling (BIM)

19. After reviewing the lighting of some office areas, a facility manager decides to re-lamp the area.

What business and environmental stewardship reasons should the decision primarily be based on?

Re-lamping can save energy costs and reduce the cost of lamp maintenance.

Re-lamping can reduce energy consumption, reduce costs, and improve occupant health.

Re-lamping can improve the look and the feel of the facility.

20. In relation to establishing a level of acceptable risk, what should you include in your Business Continuity Plan (BCP) to help measure the plan's expected level of success against that level of risk?

Contracted support

Lessons learned

Business analysis

Performance metrics

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21. A current tenant is questioning the charges from an annual reconciliation of common area and operating expenses, as allowed by their lease.

What is the strongest business practice for making sure your accounting practices are sound?

Double-check all coding and charges and confirm that generally accepted accounting principles (GAAP) have been followed.

Perform periodic audits by an internal or external auditing group that is not part of the accounting department.

Suggest the tenant’s chief accountant review your books and the lease.

22. What is the best option to speed up the mail delivery process?

Decrease mailroom staff and begin sorting and delivering mail every other business day.

Keep current mailroom staff and change the mail code process to designate floors and provide employees mail slots.

Increase mailroom staff to help speed up mail sorting and delivery.

Keep current mailroom staff levels but implement overtime to speed up sorting and delivery.

23. Which bond is returned to contractors who submit unsuccessful proposals?

Performance

Bid

Retention

24. A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property.

What factors should the facility manager consider when fixing the drainage problem?

The facility manager’s responsibility ends at the property line, and no decision is necessary.

Use water runoff as an irrigation source and control parking lot traffic.

Pedestrian safety supersedes stormwater runoff issues, and no decision is necessary.

Ensure pedestrian safety and resolve stormwater runoff issues.

25. What is the PRIMARY purpose of the Incident Command System (ICS)?

Respond to large incidents.

Avoid duplication of efforts in any incident.

Effectively respond to any incident.

Meet the needs of large operational staff.

26. What is referenced when demonstrating how a facility management project is directly linked to a corporation's long-range plan, outlining its broad, high-level goals?

Success criteria

Project charter

Strategic facility plan

Real estate master plan

27. What advantages can you gain by capturing and applying lessons learned in a multi-phased project?

Documenting lessons learned provides a way to pass on and usefully apply knowledge gained in one project to other projects. This saves time and money by preventing mistakes, streamlining work processes, and freeing staff to deal with unique aspects of later phases.

Purchases made in earlier phases can be reused in later phases, saving money through efficient management of resources and negotiation of discounts with vendors as project managers learn to work with vendors.

Since every phase is different, the only advantage of moving solutions forward is to know what has already been tried as learned from a previous situation.

People learn what works and how to get along with their peers and leaders. As a result, teams can be organized so conflicts can be avoided since interpersonal relationships have already been tested.

28. During the construction phase of a project you are managing, the customer wishes to add to the project scope. You think that the cost of the change is 25% greater than your contingency.

What steps will you take?

Get an estimate from the contractor for a change order. Also, review the impact this will have on the entire project’s cost, schedule, quality, and risks. Present these findings to the customer along with the request for additional funds.

Tell the customer you may be able to accommodate their request if the contingency budget is not used for other issues. Try to cut other scope items or create savings in other parts of the project to fully fund this request.

Tell the customer that their request is out of scope and cannot be accommodated. The project does not have the funds for this additional work. Explain how this request impacts schedules delaying work and adding significantly to time as well as cost.

Immediately agree to add the work to your project scope without getting an estimate from the contractor to determine the additional cost. You and the contractor can work out the differences as you go along.

29. As part of your communication strategy, you publish a quarterly newsletter that includes information such as upcoming projects as well as any information about changes to any of the business units.

What is your purpose for this communication?

To show that the number of complaints to the call center diminishes significantly when they are aware of the work being done

To demonstrate that facilities support team building, as this is part of the organization’s vision

To demonstrate your work to senior management so that they will support your budget request

To keep the organization informed about how the facility management department meets the needs of occupants

30. Which task should occur during the first phase of sustainable plan development?

Assign members to assist with developing a business case

Review preliminary business cases

Define what criteria will be used to consider and evaluate ideas

Develop cash flow

Page 4 of 8

31. What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?

Take no action. The WPM is guided by company sustainability initiatives and this program needs to be implemented.

Offer to place out the flow restrictors in a few designated restrooms to provide customer feedback on their performance. Agree to review and meet later with the WP

Install the flow restrictors and remove them without informing the WP

Refuse to install the flow restrictors.

32. An organization recently acquired another firm with an 88-acre campus and fourteen buildings that support government-regulated activities. The Chief Financial Officer has asked the facility manager to provide an assessment of the property and facilities. One of the assessments the facility manager will perform is the Facility Condition Index (FCI).

Which has the GREATEST impact on the FCI?

Utility distribution.

Real estate value.

Building openings.

Deferred maintenance costs.

33. What is the requirement for special protected circuits outlets?

Must be powered by a separate circuit breaker

Are never "required" but are a good idea wherever children might have access

Are required outside and anywhere near a water source

34. What is the BEST approach to using organizational communication to foster employee support for sustainability efforts?

Over-communicate by including every aspect of the organization’s sustainability efforts.

Challenge employees with goals that might be unrealistic but help to create a vision for the future.

Create enthusiasm through articulate and succinct communication.

Compare the organization's sustainability efforts to other companies to create a sense of competition.

35. What detailed review process results in a score outlining the status, age, and life cycle condition of a building and its components?

Post-occupancy evaluation.

Facility condition assessment.

Life cycle cost analysis.

36. What process assesses physical entry points and specific business activities to determine who should be authorized to enter specific areas and the type of security system to use?

A lock hierarchy protocol.

A cyber security plan.

A sustainability analysis.

An access risk analysis.

37. During a renovation or construction project, the MOST cost-effective changes that reduce operating and maintenance costs focus on what?

Engineering and practical installation details

Location of restrooms

Architectural design

Furniture configuration and layout

38. A company is ready to sign a lease for a new location. The new space must be renovated before

workstations can be moved. The facility manager is asked to provide the occupancy date.

Why is providing the occupancy date information critical?

The moving company must be scheduled.

The occupancy date represents when the company must begin paying rent.

The date cannot be changed once the lease is signed.

The facility manager will lose credibility if the information provided is incorrect.

39. What purpose does project evaluation serve?

To assess whether the project's objectives are being met

To resolve claims and disputes in a timely manner

To provide control of a project

To track and monitor project progress

40. You have been informed about a heavy water leakage, but you are away from town.

How would you guide the on-site staff?

Advise staff to scan the building to isolate the water leak. They should also evacuate people from the area of the leak.

Direct staff using the facility master plan, as-built layout drawings, and the BMS to identify the source of the leak.

Direct the staff to immediately call in a contractor.

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41. As a facility manager, what is the most basic maintenance and operation responsibility that you must meet?

Ensure positive tenant relationships

Provide a safe and clean environment

Maintain a detailed log of all maintenance activities

Align the facility management plan with corporate objectives

42. What is a short-term projection of all income and expenses during a given period (usually one year)?

Combined budgeting

Fixed/variable budgeting

Operational budget

Capital budget

43. After a disaster, the facility manager must strive for effective and efficient use of response resources.

What item should be included in the emergency response plan to simplify this effort?

Contact information for police, fire, and hospital personnel

A prioritized list of critical facilities and systems

A personnel recall list

44. You are the Facility Manager leading a project to integrate two office groups. You will need a unifying message that guides your communications and decision-making when working with a variety of consultants, senior management, and the affected groups.

What is your unifying message?

How the project benefits and contributes to the success of the organization.

The needs of the executives who own the project and how they want things done.

How long the project is expected to take, what it will cost, and key parties involved.

Who will be impacted by the project and how their work lives will be improved.

45. What is an approach to serving human needs by using resources productively and sustainably?

Lifecycle materials management

Waste management

Environmental protocol

Recycling

46. As the Facility Manager, you secured 5,500 square feet of Class A office space on a multi-tenant floor to support a two-year business initiative. To minimize capital investment, the space will be used with pre-existing furnishings, fixtures, and equipment. However, before you can move people into this space, you will need a certificate of occupancy.

What system must be examined to obtain a certificate of occupancy?

Life safety system

Potable water system

Network connections

Telephone system

47. Who implements the strategic facility plan?

Operations Manager

Facility Manager

Chief Financial Officer

Chief Operations Officer

48. What best describes Performance Measures?

Performance indicators including metrics and drivers that achieve a given outcome.

Pre-determined set of performance indicators and the actual results.

Parameters and metrics that evaluate objectives against actual performance and goals.

49. What is the FIRST priority when allocating facility management resources?

Urgency

Dollar value

Customer satisfaction

Criticality

50. What is the calculation for the building efficiency ratio?

The common area divided by the usable area, multiplied by 100

The rentable area divided by the gross area, multiplied by 100

The gross area divided by the usable area, multiplied by 100

The usable area divided by the rentable area, multiplied by 100

Page 6 of 8

51. Various workers in a facility are complaining about neck, shoulder, and back pain. The facility manager decides to execute an ergonomic audit.

What is the primary purpose of an ergonomic audit?

Identify new requirements for ergonomic equipment.

Improve worker productivity.

Identify existing problems and prevent future injuries.

Determine a training program for the workers.

52. Both the facility and IT managers are asked to assign staff to work together on a major project. Halfway through the project, a power struggle emerges due to divergent views.

How should the managers initially intervene?

Reestablish meeting guidelines

Reassign additional members from each department

Reassign project managers

53. What action should be completed first when developing a real estate master plan?

Perform an environmental review

Review the strategic plan

Meet with key stakeholders

Perform highest and best use studies

54. Which technology would be BEST to notify facility occupants during an emergency?

Company's social media profile.

Emergency notification system.

E-mail system.

Incident management system.

55. What should the FM department do in the ongoing monitoring of a newly outsourced Property Management contract?

Explain the evaluation methodology based on the identified Key Performance Indicators.

Include opportunity for the Contractor to respond to non-compliances.

Ensure that all codes and regulations are met.

Create an incentive program for innovative work.

56. What are the four methods a project manager should use to prove project requirements are met?

Planning, specifying, negotiating, and payment

Testing, analysis, inspection, and interpolation

Interviewing, observing, inspecting, and reporting

Analysis, reporting, measurement, and permit sign-off

57. What is one of the MOST common reasons implementing a Computerized Maintenance Management System (CMMS) fails?

Users are resistant to change.

The board members are not interested in the system.

The CMMS is home-grown.

The building systems are not compatible with the CMM

58. What should Key Performance Indicators (KPIs) for a project primarily focus on?

Total project cost.

Critical success factors.

On-time delivery.

59. The building automation systems (BAS) experienced a power loss. The systems are now back online and are accessible by remote monitoring controls. From a remote login, you observe that the indoor air temperatures are warmer than the settings.

What should you do?

Lower the temperature set points to cool down the building faster.

Call an onsite occupant to verify the office space temperatures.

Dispatch staff to physically check all equipment for proper operations.

Recommend to the owner to install a generator to minimize the impact of future outages.

60. What are intentional, accidental, or natural disasters called?

Situations.

Threats.

Casualties.

Warnings.

Page 7 of 8

61. You are tasked with building four conference rooms with standard conference features. The project scope and schedule are clearly defined.

To minimize risk to the organization, what type of contract should be used to procure the needed services?

Cost-Plus-Fee Contract

Cost-Reimbursable Contract

Fixed-Price Contract

Time and Material Contract

62. What is a way for facility managers to promote sustainability in the workspace?

Shorten the cafeteria hours of operation by two hours daily.

Establish a recycling program and communicate results.

Ensure janitorial staff performs routine inspections.

Offer a physical fitness program.

63. What activity would increase a facility's carbon footprint?

Replacing filters in the air handlers

Extending the occupancy hours

Replacing the existing system with high-efficiency equipment

64. Before you can move people into a new leased space, you will need a certificate of occupancy.

What system must be examined to obtain a certificate of occupancy?

Life safety systems

Potable water systems

IT/Network systems

65. An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes.

How can the organization BEST use the data to ensure continuous improvement?

Use the data to attract new clients.

Use the data in the creation of its future service level agreements.

Use the data for salary increases.

Use the data for bonus payments from its clients.

66. What is typically NOT included in the evaluation process for investments in new equipment?

NPV analysis

Net Benefit analysis

Root cause analysis

67. What does Environmental Health and Safety focus on?

People, property, and environment.

Compliance, use, and legal matters.

Worker rights, policies, and practices.

Security, assets, and equipment.

68. Your company is evaluating a commercial office building for a new acquisition.

What documents are the most important to review during the due diligence process?

Current building as-built drawings

Local building codes

Current tenants' leases

69. When would an organization choose a lease with a purchase option?

When tax rebates cannot be applied.

When it lacks the initial capital for the purchase.

When it has long-term plans to develop the real estate.

When it needs to partner with a developer.

70. What is the BEST way to acknowledge acceptance of completed project deliverables?

Scope control

Scope definition

Scope verification

Scope planning

Page 8 of 8

71. As a result of a market assessment, your company has decided that the best and highest use for a currently vacant building in an industrial park would be as a manufacturing facility. In order for a facility to be considered as a best and highest use, it must pass a series of four tests.

What is one of the four tests?

Must be part of the strategic plan.

Must be physically possible.

Must be part of the real estate master plan.

Must be strategically located.

72. What sustainability benefits can be attributed to the use of a fully implemented Geographic Information System (GIS)?

Greenhouse Gas Reduction and Water Runoff

Greenhouse Gas Reductions and Energy Conservation

Water Runoff and Composting

Water Runoff and Energy Conservation

73. What tools would a project manager use or create to define the project team?

Project schedule, corporate organizational chart, and human resources policy

Work breakdown structure, project organizational chart, and responsibility matrix

Task list, responsibility matrix, and the request for proposal that initiated the project

Project budget, project schedule, and project organizational chart

74. What is the MOST effective tool in managing change?

Managing resistance.

Anticipating user denial.

Using surveys.

Communication.

75. What safety precautions are MOST important during a partial renovation of a building while keeping the existing business operating?

Require the contractor to perform indoor air quality testing once a month to ensure staff safety and post results.

Hearing protection and eye wash stations should be set up in designated locations within the construction area to minimize employee risk.

Barriers must be set up to create a safe perimeter: all staff members should be moved outside of the area and it should be designated as an area where personal protective equipment must be worn.

Staff should be required to wear safety footwear, hard hats, and a security checkpoint should be set up to ensure staff compliance.

76. What functionality enables a Building Automation System (BAS) to support energy management during peak demand periods?

Thermal coupling

Capacity management

Load shedding

Cycle management

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