ITIL 4 Specialist Create Deliver and Support Online Dumps Boost Your Career

The ITIL 4 Specialist Create Deliver and Support ITIL 4 Specialist: Create, Deliver and SupportExam certification exam is challenging, and it's natural to feel anxious and nervous before taking the exam. Practicing with ITIL 4 Specialist Create Deliver and Support dumps questions can help alleviate this anxiety by boosting your confidence. As you practice and become more familiar with the exam format and content, you'll feel more confident in your abilities, which can help you perform better on the actual ITIL 4 Specialist Create Deliver and Support exam. Practicing with ITIL 4 Specialist Create Deliver and Support questions can increase your chances of success in the certification exam. Practice free ITIL ITIL 4 Specialist Create Deliver and Support exam dumps below.

Page 1 of 2

1. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

Which approach would help to resolve this situation?

Continuous integration

Continuous delivery

Continuous deployment

Change enablement

 Loading...

2. A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.

Which is the BEST approach for the service desk to use for escalating this incident?

Follow the predefined procedure for investigating web performance incidents

Use swarming to involve people from multiple different teams in the investigation

Escalate to the performance management team, who will then escalate to a different team if needed

Declare a major incident and start the major incident management procedure

 Loading...

3. An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service.

Which approach should the organization follow when creating a value stream to support the new service?

Create one value stream for every lifecycle phase of support requests

Create one value stream for the entire set of support activities

Create one value stream for each support team

Create separate value streams for practices, people, tools and suppliers

 Loading...

4. An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.

Which action would BEST help the organization influence the demand for its services?

Introducing continuous integration and deployment

Increasing the number of test specialists

Reducing the charges for less busy periods

Engaging with a supplier to outsource tasks

 Loading...

5. Which is often included in an Agile approach to software development?

Information models

Advanced analytics

Integrated service management toolsets

CI/CD

 Loading...

6. An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.

Which practice is most likely to provide this information?

Release management

Monitoring and event management

Problem management

Service desk

 Loading...

7. An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.

Which test level should the organization focus on to address this weakness?

Unit

Integration

System

Acceptance

 Loading...

8. Which is an example of using a ‘shift-left’ approach to optimize password resets?

Allow users to reset their own passwords using an automated tool

Train service desk agents to categorize password resets as service requests

Automatically assign a high priority to password reset requests to resolve them faster

Encourage users to remember or safely record their passwords to reduce the number of password resets

 Loading...

9. A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.

What is the BEST approach to resolve this issue?

A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.

What is the BEST approach to resolve this issue?

Recruit additional operations staff

Improve operations team training

Renegotiate service level targets

Improve filtering of operations data

 Loading...

10. A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.

What is the BEST way to manage this issue?

Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog

Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels

Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks

Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested

 Loading...

Page 2 of 2

11. Which is a reason why an organization should create competency profiles for each role?

To plan the professional development of team members

To ensure that IT specialists have pi-shaped skill profiles

To ensure that technical skills are included in each profile

To plan to fill all the mandatory ITIL roles

 Loading...

12. Which statement about ‘service integration as a service’ is CORRECT?

The service integrator can be easily replaced by other vendors to leverage better pricing

The service integrator does not deliver any services to the organization

The service integrator provides services and manages other vendors

Multiple vendors provide the service integration and management function

 Loading...

13. An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.

Which is the BEST action this team can take to address leadership’s concern?

Determine where work is sitting in queues

Introduce additional sources of demand

Compare the map to actual activities

Automate repeatable work activities

 Loading...

 Loading...