Online 220-1202 Exam Dumps Help You Build Confidence

1. Performance on a user’s smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time.

Which of the following diagnostic steps should a mobile technician take first?

2. A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted.

Which of the following best describes this issue?

A. Keylogger

B. Ransomware

C. Phishing

D. Cryptominer

3. An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken.

Which of the following documentation should the administrator provide?

4. A technician uses AI to draft a document about new software benefits. Upon reading, the technician sees factually incorrect info.

What term best describes this?

5. A Chief Executive Officer wants to meet with remote employees in a way that will allow for communication and training.

Which of the following software technologies is the best for this situation?

6. A user decides to switch to Windows from Linux and is trying to migrate data using an external USB hard disk. However, when the user connects the cable to the Windows machine, an error message appears stating the device must be formatted before it can be used. The hard disk works as expected when connected to the Linux machine.

Which of the following should the user do to resolve this issue?

7. Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

A. Using gpupdate

B. Image deployment

C. Clean install

D. In-place upgrade

8. A technician is using a credential manager to safeguard a large number of credentials.

Which of the following is important for using this application?

A. Restricted log-in times

B. Secure master password

C. TPM module

D. Windows lock screen

9. A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found.

Which of the following actions is the best way to resolve this issue?

10. A user is working from home and is unable to access work files on a company laptop.

Which of the following should a technician configure to fix the network access issue?

11. A technician needs to download and install a new web browser on a desktop.

Which attribute should be used to verify the installer's authenticity?

12. Which of the following are system folders on macOS? (Select two)

13. A technician needs to map a shared drive from a command-line interface.

Which of the following commands should the technician use?

A. pathping

B. nslookup

C. net use

D. tracert

14. A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded.

What should the technician do first?

15. An end user wants to have a sales printer added to their computer. The printer is on the domain.

Which of the following is the best method for the technician to add the printer?

16. After installing new webcam software, a PC experiences BSOD during videoconference calls.

What should the technician do next?

17. A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists.

Which of the following should the technician do next to mitigate this issue?

A. Run the latest OS security updates.

B. Map the network adapter to the new software.

C. Update the network adapter's firmware.

D. Delete hidden network adapters.

18. A small office reported a phishing attack that resulted in a malware infection.

A technician is investigating the incident and has verified the following:

● All endpoints are updated and have the newest EDR signatures.

● Logs confirm that the malware was quarantined by EDR on one system.

● The potentially infected machine was reimaged.

Which of the following actions should the technician take next?

A. Install network security tools to prevent downloading infected files from the internet

B. Discuss the cause of the issue and educate the end user about security hygiene

C. Flash the firmware of the router to ensure the integrity of network traffic

D. Suggest alternate preventative controls that would include more advanced security software

19. A technician is preparing to replace the batteries in a rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack.

Which of the following steps should the technician take?

A. Ensure the fire suppression system is ready to be activated.

B. Use appropriate lifting techniques and guidelines.

C. Place the removed batteries in an antistatic bag.

D. Wear a face mask to filter out any harmful fumes.

20. A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth.

Which of the following would allow the user to remotely access

and use a Windows PC at the main office? (Choose two.)

A. SPICE

B. SSH

C. RDP

D. VPN

E. RMM

F. WinRM

21. A technician is 3-D printing high-strength, carbon fiber-based filament parts for a customer order.

Which of the following is the most important for the technician to use?

22. A technician is troubleshooting a print spooler that fails to start on a Windows 11 desktop computer. The technician determines the root cause is that required dependencies are failing to run.

Which of the following tools is the technician using?

23. An administrator must rename the administrator account on a Windows desktop.

Which tool is best for this?

24. A security administrator teaches all of an organization's staff members to use BitLocker To Go.

Which of the following best describes the reason for this training?

25. Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?

A. Spoofing

B. Brute-force

C. DoS

D. Zero-day

26. A technician reviews an organization's incident management policy. The organization uses a third-

party vendor with multiple tools to protect its assets.

What service type is this?

27. After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use.

Which of the following should a technician do first?

28. A client reports that their browser's home page changed. Every time they run an internet search, the results are returned from unfamiliar websites.

Which of the following actions should a technician take first to resolve the issue? (Select two)

29. A customer’s computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue.

Which of the following should the technician do?

30. Which of the following is a Linux command that is used for administrative purposes?

A. runas

B. cmcl

C. net user

D. su

31. A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM.

Which of the following actions would the technician most likely take?

32. A technician installs a Bluetooth headset for a user. During testing, the sound still comes from the speaker on the computer. The technician verifies the headset shows up in Device Manager.

Which of the following would the technician most likely do to fix this issue?

33. A user reports that the time on their computer does not match the time on their VoIP phone.

What should a technician do?

34. After using a third-party disk optimization software package, a technician restarts a laptop and receives the message "No operating system found." The technician verifies that the BIOS properly recognizes the SSD.

Which of the following should the technician do next?

35. Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system.

Which of the following should a help desk management team implement for technicians to use on every call?

A. Service-level agreements

B. Call categories

C. Standard operating procedures

D. Knowledge base articles

36. An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken.

Which of the following documentation should the administrator provide to the management team?

37. A user has rooted their corporate phone to load unapproved software.

Which of the following tools should the company use to prevent access to the corporate network?

38. Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

A. Call

B. Authenticator

C. Hardware token

D. SMS

39. Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?

40. A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer.

Which of the following specifications will help the specialist determine which OS architecture to use?

41. A help desk technician recently installed an SSH client on a workstation in order to access remote servers.

What does this enable?

42. An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have.

Which of the following is a way to resolve this issue?

43. A technician needs to configure laptops so that only administrators can enable virtualization technology if needed.

Which of the following should the technician configure?

44. A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user's session.

Which of the following remote access technologies would support the use case?

A. VPN

B. VNC

C. SSH

D. RDP

45. Which of the following is used to detect and record access to restricted areas?

A. Bollards

B. Video surveillance

C. Badge readers

D. Fence

46. A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file.

Which of the following should a technician do to resolve the issue?

A. Revert the spreadsheet to the last restore point.

B. Increase the amount of RAM.

C. Defragment the storage drive.

D. Upgrade the network connection speed.

47. Which of the following is used to apply corporate restrictions on an Apple device?

A. App Store

B. VPN configuration

C. Apple ID

D. Management profile

48. The battery on a user’s smartphone discharges quickly during travel. The phone was replaced two weeks ago.

What should the technician do first?

49. A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the CEO informs the secretary that they never sent that email.

Which of the following social engineering tactics best describes this type of attack?