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1. A network engineer designs a new dial plan and wants to block a certain range of numbers (8135100 through 8135105).

What is the most specific route pattern that can be configured to block only the numbers in this range?

2. A company was looking at the IT charges and saw many long-distance and international calls primarily to sites in North America and around the world. The administrator wants to optimize the PSTN expense.

Which dial plan configuration reduces PSTN connectivity charges by using the IP network to bring the egress point to the PSTN as close as possible to the called number?

3. In Cisco Unified Communications Manager, which tool do you use to check SIP traces?

4. An administrator is trying to apply configuration changes on Cisco CME. When the users registered on Cisco CME to dial a local number to a PSTN call, the Cisco CME sends an incorrect number of digits.

What translation rule fixes the issue and sends the correct number of digits?

5. Refer to me exhibit.





A user cannot access Extension Mobility even after clicking the services button and selecting EM service. There is nowhere to place the username and password to sign In for this service.

What Is the cause of the issue?

6. An administrator must control the number of calls to a remote specific site to reduce bandwidth constraints. The users on that remote site report bad quality of the calls passing through that WAN link.

Which action must the administrator take in Cisco UCM to resolve the issue?

7. An administrator is configuring an Intercluster Lookup Service between 10 Cisco UCM clusters. Due to security requirements, certificate-based authentication must be used. Due to the deployment size, the administrator wants to avoid manually exchanging certificates between the clusters.

Which two steps must be followed to meet these requirements? (Choose two)

8. 1.Refer to the exhibit.





In an active SIP call between phone user A and phone user B, phone A initiates a call transfer to phone user C.

Which two scenarios are correct? (Choose two.)

9. An SRST site must use pickup functionality on the Chicago remote site to allow the users to take incoming calls. The pickup command is configured under the call-manager-fallback section on the SRST router.

What are two results of that configuration? (Choose two.)

10. An engineer needs to deploy Cisco Extension Mobility. The engineer already activated the required services, configured the Extension Mobility Phone Service, and created an Extension Mobility device profile that is associated with end users.

Which two additional steps are required to complete the configuration? (Choose two.)

11. Which two types of authentication are supported for the configuration of Intercluster Lookup Service? (Choose two.)

12. Refer to the exhibit.





An administrator troubleshoots an issue where each user's 4-digit directory number is presented as the calling number when dialing out to the PSTN. This 4-digit calling number prevents the external user from calling the internal user back.

Which two actions must the administrator perform to resolve the issue? (Choose two.)

13. DRAG DROP

A customer wants to configure their team of 10 agents to answer incoming calls to a common central number. The phone for each team member must ring in sequence and ring four times before moving to the next member's phone.

Drag and drop the steps from the left into the order on the right to make this happen.

14. An organization needs to ensure that the Cisco UCM can provide a resume softkey to users on their desk phones when they disconnect an anchored call on their mobile phone.

Which solution must be used to accomplish these goals?

15. Refer to the exhibit.





Outbound calls to the service provider cause intermittent errors due to a codec mismatch. The internal network sends early offer SDP that contains only G.711 A-law. The service provider reports that some destinations support only G.711 A-law while others support only iLBC. The service provider also allows only 20 active calls at a time.

Which configuration allows successful media negotiation for all calls using outbound dial peers 5002 and 5003?

16. Which elements does Cisco cloud mobility for collaboration include?

17. An administrator is configuring a new deployment using Cisco Unified CME. The SCCP phones register without any issues, but SIP phones are not registering. Assume that all other configuration is valid.

Which code allows SIP phones to register to Cisco UCME?

18. A company is experiencing an issue where calls from the Cisco UCM via Cisco Unified Border Element to the ITSP fail with a “500 server internal error” right after a 183 session in progress is sent back from the ITSP.

What must be enabled to resolve the issue?

19. A company has users that are logged in to hunt groups. However, there is a requirement for hunt group configurations to provide an option to turn on audible ringtones when calls to a line group arrive at a phone that is logged out and on a break. This ringtone alerts a logged-out user that there is an incoming call to a hunt list to which the line is a member, but the call does not ring at the phone of that line group member because of the logged-out status.

Which action meets this requirement?

20. An engineer must implement call restriction to toll-free numbers using a class of restriction in a branch Cisco UCME.

In which two places is the corlist incoming or cor Incoming command configured? (Choose two.)

21. Due to a shortage of physical interfaces on a device the administrator requires that a loopback for RTP is used.

Which command is required when using a loopback interface for RTP?

22. Refer to the exhibit.





A call mode through the Cisco Unified Border Element to pilot 2000 is foiling.

What is causing the call to foil?

23. Where on Cisco Unified Communications Manager do you configure the standard local route group for a group of devices?

24. Users are reporting that several inter-site calls are failing, and the message "not enough bandwidth" is showing on the display. Voice traffic between locations goes through corporate WAN. and Call Admission Control is enabled to limit the number of calls between sites.

How is the issue solved without increasing bandwidth utilization on the WAN links?

25. Refer to the exhibit.





An administrator just upgraded to Cisco UCM to version 14 and started SIP implementation with some new SIP trunks. During the testing, an error was reported when making a call.

Which action resolves the issue?

26. Simplify SIP signaling.

Drag and drop the Cisco UCM configuration steps from the left onto the order on the right to achieve these goals.

27. Which action is correct with respect to toll fraud prevention configuration in the Cisco Unified Communications Manager Express?

28. An administrator is configuring a cluster for ILS and wants to limit the amount of entities that Cisco Unified Communications Manager can write to the database for data that is learned through ILS.

Which service parameter is used to adjust this limit?

29. Which two configuration parameters are prerequisites to set Native Call Queuing on Cisco Unified Communications Manager? (Choose two.)

30. An engineer is configuring a Cisco UCM solution. The requirements state that some users in one location will receive calls from a number during work hours 09AM to 5PM, and another group will get the calls from the same number outside this defined timeslot. Users will also change the outgoing number when reaching out to customers based on the same time-of-day routing rules.

Which feature is needed to allow for this type of configuration?

31. Management wants to change the initial announcements for one of the existing call hunt groups. A new set of announcement audio file was provided.

Which two configuration steps must the administrator take to accomplish this change? (Choose two.)

32. Users report silence on the line when they try to connect to external voice numbers. The company is using Cisco 8865 phones with Cisco UCM connected to a gateway with two T1 circuits. The MGCP server seems to be responding.

Which action must the engineer take to begin to investigate the media for this type of issue?

33. Refer to the exhibit.





An engineer is troubleshooting a call-establishment problem between Cisco Unified Border Element and Cisco UCM.

Which command set corrects the issue?

34. Which call pickup feature allows users to pick up incoming calls in a group that is associated with their own group?

35. DRAG DROP

Drag and drop the steps from the left into the order to provision mobility users through LDAP on the right. Not all options are used.

36. Refer to the exhibit.





A no-way audio situation was experienced after the calling party on an outbound call placed the call on hold and then resumed from hold.

Which action will resolve the issue?

37. An engineer is troubleshooting Cisco Device Mobility and find that the phone has roamed to a building that is assigned to a different device pool but has not changed its device pool accordingly.

What action resolves the issue?

38. A user reports when they press the services key they do not receive a user ID and password prompt to assign the phone extension.

Which action resolves the issue?

39. Refer to the exhibit.





DN 1003 was the last to ring during the most recent call.

Which hunting method ensures that DN 1005 is presented with the next call when the hunt pilot is dialed?

40. An engineer must configure call queuing under a Hunt Pilot.

After the engineer receives the audio file that will be played to callers during queuing, which two steps should be taken to complete the configuration? (Choose two.)

41. An engineer is troubleshooting local ringback on a Cisco SIP gateway. The gateway is not ignoring the SIP 180 response with SDP from the service provider, and the far end device is sending the 180 with

SDP to play ringback from the IP address specified m the SDP.

Which configuration change must be made on the gateway to resolve the issue?

42. An administrator wants to use the Call Queuemg feature on Cisco UCM to allow new customers to wait in the queue while other agents are not available to take their call.

Which configuration step enables this feature?

43. The Cisco Unified Communications Manager Dialed Number Analyzer allows analysis of calls from which two devices? (Choose two.)

44. Which services are needed to successfully implement Cisco Extension Mobility in a standalone Cisco Unified Communications Manager server?

45. A collaboration engineer is configuring call pickup for a Cisco UCM user that currently has a working BLF speed dial button for the teammate's extension. The user wants to see calls ringing on the teammate's extension and to answer those calls by pressing the BLF speed dial button.

Which configuration step meets this requirement?

46. Refer to the exhibit.





For long-distance calls, users must prefix their dialed number with “91.” The translation pattern was created to strip the 91 as the PSTN expects a 10-digit number. The PSTN also requires the calling number to be set to 9195551234. However, the service provider has said calls with a different calling number are being received.

How is this issue resolved?

47. When locations-based Call Admission Control denies the call, which two masks can AAR apply when routing the call through the PSTN? (Choose two.)

48. A support engineer is troubleshooting a voice network.

When conducting a search for call setup details related to calling search space issues, which trace files should be investigated?

49. What are two functions of the metadata in SIP recording? (Choose two.)

50. An engineer is configuring a call park feature in Cisco Unified Communications Manager Express.

Which command does the engineer use to ensure that the call is reverted to the user after 60 seconds?

51. An engineer has a hunt group with some overflow and many calls are going to voicemail. To reduce the number of calls forwarded to voicemail, the engineer must create Call Queuing to make callers wait before going to voicemail.

How will Call Queuing affect Forward Hunt No Answer and Forward Hunt Busy?

52. A customer is using a SIP trunk to route calls to ITSP to decrease the possibility of downtime, the customer invested in a failover device How does the customer ensure reachability to ITSP, so that if one device on ITSP fails, the calls will be routed to another device?

53. A customer reports that outbound calls from Cisco UCM to Cisco Unified Border Element are not getting early media. During troubleshooting, the customer finds that Cisco UCM is sending a delayed offer SIP INVITE. Cisco Unified Border Element responds with a 183 Session Progress with SDP message. However, the customer finds that Cisco UCM does not respond to the 183 messages.

Which action must the customer perform to resolve the problem?

54. Alter a new SIP trunk is configured from a third-party SIP trunk provider, the call does not seem to work. A troubles hooting tool and a tiace log from the Cisco Unified Border Element shows that there is communication with the provider and that it is sending out SDP information in the 2XX response.

Why is the call not working?

55. Which two extended capabilities must be configured on dial peers for fast start-to-early media scenarios (H.323 to SIP interworking)? (Choose two.)

56. An administrator is implementing a new dial-plan on Cisco Unified Border Element. The administrator must ensure that incoming dial-peers are matched based on the IP address from where the incoming request originates.

Which dial-peer configuration should be applied to accomplish this requirement?

57. When configuring hunt groups, where does the administrator add the individual directory numbers that should be part of the group?

58. ABC company has decided to implement hunt groups to help distribute calls between members. In order to implement this, administrator must configure hunt list, hunt group, and line groups on Cisco UCM.

Which distribution algorithms should the administrator implement?

59. Which IOS command creates a SIP-enabled dial peer?

60. An organization has decided to implement hunt groups to help with the distribution of calls between different members. The administrator must configure hunt groups on Cisco UCM.

In the configuration, at which step does an administrator have the option to configure a distribution algorithm (top down, circular, longest idle time, broadcast)?

61. Refer to the exhibit.





An administrator is trying to test outbound calls toward the ITSP but cannot complete the call and receives a SIP error. ITSP is consulted, and the issue is that the ANI that is being sent is not the DID provided 8005532447.

Which configuration change sends the correct ANI on the INVITE sent to ITSP to fix the error?

62. Configure Call Queuing in Cisco Unified Communications Manager. Where do you set the maximum number of callers in the queue?

63. When an administrator troubleshoots H.323 call setup, which message gives an alert that the called party is being notified about the call?

64. An engineer has two cisco UCM Clusters and wants to integrate them using ILS with TLS certificates. Cluster A (pub and 1 subscriber) will be the hub, and Cluster B (pub and 1 subscriber) will be the spoke. Both Clusters have self-signed certificates. The engineer has exchanged Publisher A and subscriber B Tomcat certificates, but the connection fails.

What is the cause of the failure?

65. Refer to the exhibit.





Users report that when they dial the emergency number 9911 from any internal phone, it takes a long time to connect with the emergency operator.

Which action resolves this issue?

66. Which two types of distribution algorithm are within a line group? (Choose two.)

67. Refer to the exhibit.





The customer is troubleshooting an issue where users cannot dial the CMS SIP Route Pattern. The CMS URI they are attempting to dial is [email protected].

Which IPv4 pattern must the customer enter to resolve the issue?

68. An administrator is asked to configure egress call routing by applying globalization and localization on Cisco UCM.

How should this be accomplished?