220-1102 Dumps Guarantee You Pass 220-1102 Exam Easily

1. A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation.

Which of the following actions should be taken to prevent this incident from happening again? (Select two).

2. A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key.

Which of the following is the best way for a technician to return the device to service safely?

3. Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

4. Malware is installed on a device after a user clicks on a link in a suspicious email.

Which of the following is the best way to remove the malware?

5. A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved.

Which of the following describes how the technician should respond?

6. A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock.

Which of the following options in the Windows settings should the technician use?

7. A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops.

Which of the following command-line tools can provide the most detailed information for investigating the issue further?

8. A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation.

Which of the following should be the technician's next step to resolve this issue?

9. A macOS user is installing a new application.

Which of the following system directories is the software MOST likely to install by default?

10. Windows updates need to be performed on a department's servers.

Which of the following methods should be used to connect to the server?

11. A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks.

Which of the following should the support technician do to BEST resolve the situation?

12. A PC is taking a long time to boot.

Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

13. A technician needs to document who had possession of evidence at every step of the process.

Which of the following does this process describe?

14. A customer is accessing a public kiosk in a company's lobby.

Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

15. A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting.

Which of the following should the technician use to assist the user?

16. A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered.

Which of the following should a technician do to address these issues with minimal impact to the user?

17. Which of the following operating systems is considered closed source?

18. A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

19. A macOS user reports seeing a spinning round cursor on a program that appears to be frozen.

Which of the following methods does the technician use to force the program to close in macOS?

20. A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible.

Which of the following is the MOST deficient way lor the owner to install the application?

A. Use a network share to share the installation files.

B. Save software to an external hard drive to install.

C. Create an imaging USB for each PC.

D. Install the software from the vendor's website

21. A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer.

Which of the following should the technician perform NEXT to troubleshoot the issue?

22. An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data.

Which of the following should the specialist do FIRST to protect the company's data?

23. A user received an alert from a Windows computer indicating low storage space.

Which of the following will best resolve this issue?

24. A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible.

Which of the following should the technician configure?

25. A user requires a drive to be mapped through a Windows command line.

Which of the following command-line tools can be utilized to map the drive?

26. An administrator has submitted a change request for an upcoming server deployment.

Which of the following must be completed before the change can be approved?

27. A user is experiencing the following issues with Bluetooth on a smartphone:

• The user cannot hear any sound from a speaker paired with the smartphone.

• The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything.

Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

28. A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on.

Which of the following steps should the technician take NEXT to resolve the issue?

29. A branch office suspects a machine contains ransomware.

Which of the following mitigation steps

should a technician take first?

30. An organization is creating guidelines for the incorporation of generative Al solutions.

In which of the following would these guidelines be published?

31. A user's iPhone was permanently locked after several failed log-in attempts.

Which of the following authentication methods are needed to restore access, applications, and data to the device?

32. The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted.

Which of the following should the technician do next to troubleshoot the issue?

33. A user's computer is running slower than usual and takes a long time to start up.

Which of the following tools should the technician use first to investigate the issue?

34. A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC.

Which of the following is the most appropriate command to use to fix the issue?

35. A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late.

Which of the following should the technician do considering proper communication techniques and professionalism?

36. Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

37. A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer.

Which of the following tools provides this type of access?

38. During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage.

Which of the following licenses would best accomplish this goal?

39. A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive.

Which of the following Control Panel utilities should the user select to enable connectivity to the device?

40. A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed.

Which of the following tools should the technician use to correct the issue?

41. While browsing the internet, a customer sees a window stating antivirus protection is no longer functioning Which of the following steps should a technician take next? (Select two).

42. A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic.

Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

43. A help desk technician determines a motherboard has failed.

Which of the following is the most logical next step in the remediation process?

44. Which of the following defines the extent of a change?

45. An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.









Which of the following should be done NEXT?

46. A company needs employees who work remotely to have secure access to the corporate intranet.

Which of the following should the company implement?

47. A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible.

Which of the following steps should the technician take NEXT?

48. Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

49. A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.

Which of the following should a network administrator do to BEST prevent data theft within the call center?

50. Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

51. Which of the following is a proprietary Cisco AAA protocol?

52. Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

53. A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB.

Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

54. A technician is in the process of installing a new hard drive on a server but is called away

to another task. The drive has been unpackaged and left on a desk.

Which of the following should the technician perform before leaving?

55. A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue.

Which of the following is most likely causing the issue?

56. A macOS user needs to create another virtual desktop space.

Which of the following applications will allow the user to accomplish this task?

57. A technician is doing a bare-metal installation of the Windows 10 operating system.

Which of the following prerequisites must be in place before the technician can start the installation process?

58. A technician is setting up a new PC in a SOHO.

Which of the following should the technician most likely configure on the PC?

59. A user purchased a netbook that has a web-based, proprietary operating system.

Which of the following operating systems is MOST likely installed on the netbook?

60. A technician has identified malicious traffic originating from a user's computer.

Which of the following is the best way to identify the source of the attack?

61. Which of the following would typically require the most computing resources from the host

computer?

62. A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue.

Which of the following should a support technician check FIRST?

63. A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder.

Which of the following should the technician do to solve the issue?

64. A technician suspects a rootkit has been installed and needs to be removed.

Which of the following would BEST resolve the issue?

65. Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files.

Which of the following will MOST likely allow all users to access the new folders?

66. A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies.

Which of the following is the most important component?

67. A user is unable to access a remote server from a corporate desktop computer using the appropriate

terminal emulation program. The user contacts the help desk to report the issue.

Which of the following clarifying questions would be most effective for the help desk technician to ask the user in

68. A user's company phone was stolen.

Which of the following should a technician do next?

69. 1.A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites.

Which of the following is MOST likely the cause of the user's issue?

70. An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost.

Which of the following steps should a systems administrator attempt FIRST?

71. A user is setting up a new Windows 10 laptop.

Which of the following Windows settings should be used to input the SSID and password?

72. Which of the following filesystem types does macOS use?

73. A technician is creating a tunnel that hides IP addresses and secures all network traffic.

Which of the following protocols is capable of enduring enhanced security?

74. A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network.

Which of the following should the company set up to accomplish this task?

75. Which of the following would allow physical access to a restricted area while maintaining a record of events?

76. A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed.

Which of the following is the most likely reason for this error message?

77. A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering .

Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

78. A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders.

Which of the following actions should the technician most likely take?

79. A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser.

Which of the following steps would MOST likely resolve the issue? (Select TWO)

80. A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change .

Which of the following should be done next?

81. Which of the following is the default GUI and file manager in macOS?

82. A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site.

Which of the following should the user do next after uninstalling the browser?

83. A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed.

Which of the following should be updated before requesting approval again?

84. A company installed a new backup and recovery system.

Which of the following types of backups should be completed FIRST?

85. A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

86. A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially.

Which of the following considerations was overlooked?

87. An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi.

Which of the following wireless security methods BEST describes what this organization implemented?

88. A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house.

Which of the following should the technician configure on the printer?

89. A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license.

Which of the following license types should the technician recommend?

90. A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable.

Which of the following Control Panel utilities should the technician use?

91. A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console.

Which of the following is the NEXT step the technician should take to resolve the issue?

92. Which of the following would most likely be used to extend the life of a device?

93. Which of the following common security vulnerabilities can be mitigated by using input validation?

94. A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?

95. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

96. Which of the following is the most likely to use NTFS as the native filesystem?

97. Which of the following items require special e-waste recycling? (Select two).

98. A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day.

Which of the following should the administrator do to resolve this issue?

99. An administrator has submitted a change request for an upcoming server deployment.

Which of the following must be completed before the change can be approved?

100. A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software.

Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

A. Prevent a device root

B. Disable biometric authentication

C. Require a PIN on the unlock screen

D. Enable developer mode

E. Block a third-party application installation

F. Prevent GPS spoofing

101. A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing.

Which of the following methods can the administrator use to troubleshoot the server effectively?

102. Which of the following is an advantage of using WPA2 instead of WPA3?

103. A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi.

Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

104. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

105. Which of the following should be done NEXT?

106. Which of the following environmental controls is most important to maintain the safety of a data center?

107. A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue.

Which of the following is the MOST likely reason the user is having this issue?

108. A company's assets are scanned annually.

Which of the following will most likely help the company gain a holistic view of asset cost?

109. A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network.

Which of the following BEST describes what the systems administrator should tell the user?

110. Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

111. A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection.

Which of the following should the technician check NEXT?

112. A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system.

Which of the following files should the technician execute in order to complete the installation?

113. A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions.

Which of the following would best accomplish this task?

114. Which of the following would most likely be used in a small office environment?

115. A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel.

Which of the following explains why the technician unable to find this menu item?

116. A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required.

Which of the following should happen immediately before network use is authorized?

117. A user's company phone has several pending software updates. A technician completes the following steps:

• Rebooted the phone

• Connected to Wi-Fi

• Disabled metered data

Which of the following should the technician do next?

118. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

A. Differential backup

B. Off-site backup

C. Incremental backup

D. Full backup

119. An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device.

Which of the following should the technician do NEXT?

120. A police officer often leaves a workstation for several minutes at a time.

Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

121. A large university wants to equip all classrooms with high-definition IP videoconferencing equipment.

Which of the following would most likely be impacted in this situation?

122. A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware.

Which of the following will MOST likely help to permanently remove the malware?

A. Enabling System Restore

B. Educating the user

C. Booting into safe mode

D. Scheduling a scan

123. A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow.

Which of the following steps should the technician take to resolve the issue?

124. Which of the following are mobile operating systems used on smartphones? (Select two).

125. A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run.

Which of the following should the technician do to most likely resolve the issue?

126. A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

127. A user reports that text on the screen is too small. The user would like to make the text larger and easier to see.

Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

128. The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems.

Which of the following would BEST limit the bark's risk? (Select TWO)

129. A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing.

Which of the following editions of Windows is MOST likely installed on the machines?

130. A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website.

Which of the following steps should the technician complete to diagnose the issue?

131. An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either.

Which of the following indicates a vendor no longer supports a product?

132. A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file.

Which of the following

should the technician do next to attempt to access the OS file?

133. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

134. A technician is asked to resize a partition on the internal storage drive of a computer running macOS.

Which of the followings tools should the technician use to accomplish this task?

135. A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully.

Which of the following is MOST likely preventing the connection?

136. A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

137. In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A. A new IT policy requires users to set up a lock screen PIN.

B. A user is overseas and wants to use a compatible international SIM Card.

C. A user left the phone at home and wants to prevent children from gaining access to the phone.

D. A user traded in the company phone for a cell carrier upgrade by mistake.

E. A user cannot locate the phone after attending a play at a theater.

F. A user forgot the phone in a taxi, and the driver called the company to return the device.

138. A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs.

Which of the following filesystems is supported by both OS types?

139. A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept.

Which of the following agreements IS MOST likely in use?

140. Which of the following is MOST likely contained in an EULA?

141. A technician is setting up a newly built computer .

Which of the following is the fastest way for the technician to install Windows 10?

142. A user accidentally installed the incorrect word processing application on an iMac.

Which of the following would allow the user to uninstall the incorrect application?

143. A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware.

Which of the following actions would be BEST to remove the malware while also preserving the user's files?

144. A user is trying to use a third-party USB adapter but is experiencing connection issues.

Which of the following tools should the technician use to resolve this issue?

145. A technician has been tasked with using the fastest and most secure method of logging in to laptops.

Which of the following log-in options meets these requirements?

146. When visiting a particular website, a user receives a message stating, "Your connection is not private." .

Which of the following describes this issue?

147. A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue.

Which of the following should the technician confirm NEXT as part of the troubleshooting process?

148. A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards.

Which of the following encryption technologies should be used to secure the workstation in case of theft?

149. A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

150. A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician.

Which of the following should the technician use to assist the user?

151. A technician sees a file that is requesting payment to a cryptocurrency address.

Which of the following should the technician do first?

152. A technician needs to ensure that USB devices are not suspended by the operating system.

Which of the following Control Panel utilities should the technician use to configure the setting?

153. A user's application is unresponsive.

Which of the following Task Manager tabs will allow the user to address the situation?

154. Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises.

Which of the following remote connection services should the IT team implement?

155. The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack.

Which of the following would BEST mitigate this threat?

156. A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge.

Which of the following should the technician recommend be done first to remediate these issues? (Select two).

157. A technician is setting up a new laptop for an employee who travels,.

Which of the following is the BEST security practice for this scenario?

158. A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic.

Which of the following types of infections are the workstations most likely experiencing? (Select two)

159. A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux.

Which of the following tools will the technician MOST likely use?

160. A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users.

Which of the following commands should be used to complete the user's request?

161. Which of the following is used to ensure users have the appropriate level of access to perform their job functions?

162. A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection.

Which of the following Windows versions will MOST likely be selected?

163. A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building.

Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

164. A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings.

Which of the following Control Panel utilities should the technician use?

165. A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space.

Which of the following partition styles should the technician use to partition the device?

166. A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

167. The command cac cor.ptia. txt was issued on a Linux terminal.

Which of the following results should be expected?

168. An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices.

Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

169. A technician is troubleshooting application crashes on a Windows workstation.

Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

170. CORRECT TEXT

Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.



INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

171. DRAG DROP

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off.

In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

172. A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network.

Which of the following should the technician do to BEST minimize this issue?

173. Which of the following protects a mobile device against unwanted access when it is left unattended?

174. A technician needs to replace a PC's motherboard. The technician shuts down the PC.

Which of the following steps should the technician take next?

175. All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed.

Which of the following would BEST resolve the issue?

176. A technician discovers user input has been captured by a malicious actor.

Which of the following malware types is MOST likely being used?

177. A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

178. A laptop that was in the evidence room of a police station is missing.

Which of the following is the best reason to refer to chain of custody documentation?

179. Which of the following Wi-Fi protocols is the MOST secure?

180. A user wants to back up a Windows 10 device.

Which of the following should the user select?

181. When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection.

Which of the following is the best way to fix this issue?

182. A neighbor successfully connected to a user's Wi-Fi network.

Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

183. A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place.

Which of the following would MOST likely prevent the stored data from being recovered?

184. Which of the following command-line tools will delete a directory?

185. A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight.

Which of the following is the MOST likely reason Outlook has stopped functioning?

186. A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment.

Which of the following would be the BEST method to protect against unauthorized use?