220-1102 Dumps Guarantee You Pass 220-1102 Exam Easily

1. A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night.

Which of the following is the FIRST step in troubleshooting?

2. Which of the following is used to detect and record access to restricted areas?

3. A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated.

Which of the following steps should the technician perform next?

A. Remove the screen protector.

B. Update the smartphone’s software.

C. Restart the smartphone.

D. Replace the smartphone.

4. A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it.

Which of the following is the most likely cause of the issue?

5. Which of the following is the best reason for sandbox testing in change management?

6. A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed.

Which of the following should be updated before requesting approval again?

7. A user reports a computer is running slow.

Which of the following tools will help a technician identity the issued

8. A technician is configuring remote access to a Linux server in a cloud environment for administration through a terminal window.

Which of the following should the technician use to configure remote access?

9. A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house.

Which of the following should the technician configure on the printer?

10. A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer.

Which of the following commands should a technician use to view the path of the network traffic from the PC?

11. A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building.

Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

12. A user's corporate phone was stolen, and the device contains company trade secrets.

Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

13. Employees want their Windows 10 laptops to wirelessly connect when they take them home.

Which of the following should the employees configure so the laptops can automatically connect wirelessly?

14. A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates.

Which of the following is best way to resolve the issue?

15. A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware.

Which of the following will MOST likely help to permanently remove the malware?

A. Enabling System Restore

B. Educating the user

C. Booting into safe mode

D. Scheduling a scan

16. Which of the following data is MOST likely to be regulated?

17. A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public.

Which of the following attacks is occurring?

18. A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel.

Which of the following explains why the technician unable to find this menu item?

19. A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances.

Which of the following impacts is the IT manager most concerned with?

20. A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently.

Which of the following should a technician do next?

21. A technician is trying to encrypt a single folder on a PC.

Which of the following should the technician use to accomplish this task?

22. A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key.

Which of the following is the best way for a technician to return the device to service safely?

23. A user connected an external hard drive but is unable to see it as a destination to save files.

Which of the following tools will allow the drive to be formatted?

24. A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network.

Which of the following would restore communication?

25. Which of the following is the MOST important environmental concern inside a data center?

26. During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment.

Which of the following would most likely prevent this type of mismatch after next month's change window?

27. A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week.

Which of the following should the technician perform FIRST?

28. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

29. A user receives the following error while attempting to boot a computer.

BOOTMGR is missing press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

30. A developer installed a new software package that has stopped all file server access.

Which of the following change management practices should have been followed?

31. A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet.

Which of the following actions should the technician do FIRST?

32. DRAG DROP

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off.

In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

33. A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially.

Which of the following considerations was overlooked?

34. A developer's Type 2 hypervisor is performing inadequately when compiling new source code .

Which of the following components should the developer upgrade to improve the hypervisor’s performance?

35. An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request.

Which of the following configurations should the technician advise the user to change first"?

36. Which of the following security threats requires a phone call to launch the attack?

37. A technician needs to manually set an IP address on a computer that is running macOS.

Which of the following commands should the technician use?

38. The camera and microphone on an iPhone user's device are activating without any user input. The user’s friend recently modified the device to allow applications to be installed outside the normal App Store.

Which of the following is the issue?

A. The user connected a counterfeit Lightning cable to the iPhone.

B. The device is unenrolled from Mobile Device Management.

C. The device was jailbroken to remove internal security protections.

D. The iPhone has an out-of-date operating system.

39. A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems.

Which of the following is the MOST effective method for dealing with this Issue?

40. A developer is creating a shell script to automate basic tasks in Linux.

Which of the following file types are supported by default?

41. A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection.

Which of the following remote access tools is the technician most likely to install?

42. Which of the following features allows a user to install software from a DVD even when the laptop running macOS does not have an optical drive?

43. Which of the following is the MOST basic version of Windows that includes BitLocker?

A. Home

B. pro

C. Enterprise

D. Pro for Workstations

44. A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection.

Which of the following should the technician check NEXT?

45. Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

46. A technician is creating a Windows splash screen that details login expectations.

Which of the following should the technician most likely use?

47. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

48. Which of the following is a consequence of end-of-lite operating systems?

49. A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen.

Which of the following Control Panel options should a technician adjust to help the user?

50. A technician is configuring a workstation's security settings, and the following options are available:

Account lockout policy

Group policy

Two-factor authentication

Password complexity requirements

Firewalls

User accounts

Access control lists

Antivirus software

Which of the following settings should the technician configure to deploy strong password enforcement across the enterprise?

51. In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A. A new IT policy requires users to set up a lock screen PIN.

B. A user is overseas and wants to use a compatible international SIM Card.

C. A user left the phone at home and wants to prevent children from gaining access to the phone.

D. A user traded in the company phone for a cell carrier upgrade by mistake.

E. A user cannot locate the phone after attending a play at a theater.

F. A user forgot the phone in a taxi, and the driver called the company to return the device.

52. A small-office customer needs three PCs to be configured in a network with no server.

Which of the following network types is the customer's BEST choice for this environment?

53. A technician is troubleshooting a Windows system that is having issues with the OS loading at startup.

Which of the following should the technician do to diagnose the issue?

54. Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

55. A user is unable to access the company’s internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue.

Which of the following should the technician do next?

56. A security administrator teaches all of an organization's staff members to use BitLocker To Go.

Which of the following best describes the reason for this training?

57. A technician is editing the hosts file on a few PCs in order to block certain domains.

Which of the following would the technician need to execute after editing the hosts file?

58. A user calls the help desk and reports a workstation is infected with malicious software.

Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

59. A systems administrator is configuring centralized desktop management for computers on a domain.

The management team has decided that all users' workstations should have the same network drives, printers, and configurations.

Which of the following should the administrator use to accomplish this task?

60. When a user is in the office, web pages are loading slowly on the user's phone.

When a user is in the office, web pages are loading slowly on the user ’ s phone.

Which of the following best explains this issue?

61. Which of the following is the most likely to use NTFS as the native filesystem?

62. A technician thinks a customer's computer may have a malware infection and wants to determine whether the computer is in communication with any other machines.

Which of the following commands should the technician use?

63. A data center is required to destroy SSDs that contain sensitive information.

Which of the following is the BEST method to use for the physical destruction of SSDs?

64. Which of the following device types would a technician consider a security concern?

65. Which of the following defines the extent of a change?

66. A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following.

Which of the following ports should be opened to allow for DNS recursion?

67. A user connected a laptop to a wireless network and was tricked into providing login credentials for a website.

Which of the following threats was used to carry out the attack?

A. Zero day

B. Vishing

C. DDoS

D. Evil twin

68. A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system.

Which of the following files should the technician execute in order to complete the installation?

69. A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI.

Which to the following tools can the systems administrator use to help remediate the issue?

70. A technician has verified that a user's computer has a virus and the antivirus software is out of date.

Which of the following steps should the technician take next?

71. A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords.

Which of the following should the wireless solution have in order to support this feature?

72. A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.

Which of the following should the technician do NEXT?

73. Which of the following Is a package management utility for PCs that are running the Linux operating system?

74. Which of the following is also known as something you know, something you have, and something you are?

75. Which of the following languages would a technician most likely use to automate the setup of various services on multiple systems?

76. Which of the following should be enabled on a mobile device to prevent unauthorized access to data in case the device is lost or stolen? (Select two).

77. A user wants to back up a device's OS and data.

Which of the following is the best way to accomplish this task?

78. A user wants to back up a Windows 10 device.

Which of the following should the user select?

79. A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website.

Which of the following would MOST likely solve the issue?

A. Updating the operating system

B. Changing proxy settings

C. Reinstalling the browser

D. Enabling port forwarding

80. A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system."

Which of the following should a technician do first to troubleshoot this issue?

A. Disable the Secure Boot feature.

B. Use the automated startup recovery.

C. Format the drive.

D. Resize the boot partition.

81. A technician needs to override DNS and map IP addresses and URLs to different locations.

Which of the following should the technician do?

82. A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the workstation quickly.

Which of the following actions should the technician take?

83. A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic.

Which of the following types of infections are the workstations most likely experiencing? (Select two).

84. An analyst needs GUI access to server software running on a macOS server.

Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

85. A technician needs to configure security settings on a Windows 10 workstation.

Which of the following should the technician configure to limit password attempts?

86. A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site.

Which of the following should the technician perform?

87. Which of the following commands should a technician use to change user permissions?

88. An employee of Company X receives an email from [email protected] that appears to be from the local IT administrator. This email states that the employee's computer has been infected with a virus and an included link must be clicked to remove the virus.

Which of the following actions should the employee take next?

89. A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders.

Which of the following actions should the technician most likely take?

90. A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician.

Which of the following remote access technologies should be used?

91. All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed.

Which of the following would BEST resolve the issue?

92. A technician needs to strengthen security controls against brute-force attacks.

Which of the following options best meets this requirement?

93. An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection.

Which of the following is MOST likely causing the issue?

94. Which of the following protocols supports fast roaming between networks?

95. Which of the following is command options is used to display hidden files and directories?

96. A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications.

Which of the following should the technician check next?

97. A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded.

Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

98. An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data.

Which of the following is the best way for a technician to protect the data on the phone?

99. A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?

100. A user recently accessed several websites that required log-in credentials. During subsequent visits, the user noticed that the log-in credential fields were already filled in.

Which of the following is a way to prevent the browser from remembering the credentials for future visits?

101. A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%.

Which of the following should the technician do first?

102. A technician was assigned a help desk ticket and resolved the issue.

Which of the following should the technician update to assist other technicians in resolving similar issues?

103. When visiting a particular website, a user receives a message stating, "Your connection is not private." .

Which of the following describes this issue?

104. A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application.

Which of the following tools should the technician use?

105. A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade.

Which of the following actions should the technician take next?

106. A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message.

Which of the following should the technician do first?

107. A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards.

Which of the following encryption technologies should be used to secure the workstation in case of theft?

108. Each time a user tries to go to the selected web search provider, a different website opens.

Which of the following should the technician check FIRST?

109. A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone.

Which of the following professionalism and communication techniques should the technician be using in this situation? (Select two).

110. Which of the following environmental controls is most important to maintain the safety of a data center?

111. A technician needs to perform maintenance on a switch.

Which of the following is the best method for this task?

112. Which of the following operating systems is considered closed source?

113. After a user upgraded the Windows operating system to the latest feature release, the user notices that one of the legacy applications that was running correctly before the upgrade does not open some windows and is only partially functional.

Which of the following actions should the user take to troubleshoot the issue?

114. A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully.

Which of the following is MOST likely preventing the connection?

115. A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue.

Which of the following should a support technician check FIRST?

116. A customer is accessing a public kiosk in a company's lobby.

Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

117. The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted.

Which of the following should the technician do next to troubleshoot the issue?

118. An engineer is configuring a new server that requires a bare-metal installation.

Which of the following installation methods should the engineer use if installation media is not available on site?

119. A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company.

Which of the following has infected the computer?

120. A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week.

Which of the following tools should a technician use to remediate the issue?

121. A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue.

Which of the following steps should the technician take first to diagnose the issue?

122. A police officer often leaves a workstation for several minutes at a time.

Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

123. A user needs assistance changing the desktop wallpaper on a Windows 10 computer.

Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

124. A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs.

Which of the following filesystems is supported by both OS types?

125. A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC.

Which of the following is the most appropriate command to use to fix the issue?

126. A technician cannot uninstall a system driver because the driver is currently in use.

Which of the following tools should the technician use to help uninstall the driver?

127. A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations.

Which of the following should a technician do to fix the issues? (Select two).

128. A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS.

Which of the following should the technician do to apply this license?

129. Which of the following command-line tools will delete a directory?

130. A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues.

Which of the following actions should the technician take next?

131. A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager.

Which of the following would the technician most likely do to fix this issue?

132. A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer.

In which of the following locations on the customer's desktop should the technician make this configuration?

133. Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

134. A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late.

Which of the following should the technician do considering proper communication techniques and professionalism?

135. A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting.

The technician refuses because this is a violation of the:

136. Which of the following can be used for multifactor authentication when logging in to a computer system? (Select two).

137. A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved.

Which of the following should the technician do to handle the situation?

138. A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone.

Which of the following is the MOST likely cause?

139. A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space.

Which of the following partition styles should the technician use to partition the device?

140. Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises.

Which of the following remote connection services should the IT team implement?

141. A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised.

Which of the following describes how the technician should handle personal communication while on site?

142. A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines.

Which of the following is the administrator referring to?

143. A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected.

Which of the following is the most likely issue?

144. A technician needs to configure a newly installed SSD.

Which of the following tools should the technician use? (Select two).

145. A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months.

Which of the following is causing the login issue?

146. A technician is implementing the latest application security updates for endpoints on an enterprise network.

Which of the following solutions should the technician use to ensure device security on the network while adhering to industry best practices?

147. A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools.

Which of the following is the MOST likely cause of the issue?

148. A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on.

Which of the following will MOST likely resolve the issue?

149. A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk.

Which of the following should the technician perform before leaving?

150. A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console.

Which of the following is the NEXT step the technician should take to resolve the issue?

151. A user is experiencing the following issues with Bluetooth on a smartphone:

• The user cannot hear any sound from a speaker paired with the smartphone.

• The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything.

Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

152. A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work.

Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

153. A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented.

Which of the following is the NEXT step the technician should take?

154. 1.A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites.

Which of the following is MOST likely the cause of the user's issue?

155. Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell.

Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

156. A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives.

Which of the following command-line tools should the technician use?

157. Which of the following operating systems would most likely be used to run the inventory management system at a factory?

158. A customer reports high data usage on a smartphone that reaches its monthly data limit within the first week of each billing cycle. The customer uses the phone primarily for calls and SMS messages with minimal content streaming. A technician troubleshoots the phone and notices that both developer mode and installs from unknown sources are enabled.

Which of the following should the technician check next?

159. A technician needs to update the software on several hundred Mac laptops.

Which of the following is the best method to complete the task?

160. A developer receives the following error while trying to install virtualization software on a workstation:

VTx not supported by system

Which of the following upgrades will MOST likely fix the issue?

161. Which of the following best describes a rollback plan?

162. While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected.

Which of the following does the technician need in order to continue the OS repair?

163. A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing.

Which of the following editions of Windows is MOST likely installed on the machines?

164. A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen.

Which of the following provides the BEST solution?

165. An organization is centralizing support functions and requires the ability to support a remote user's desktop.

Which of the following technologies will allow a technician to see the issue along with the user?

166. A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time.

Which of the following protocols will the technician MOST likely utilize?

167. Someone who is fraudulently claiming to be from a reputable bank calls a company employee.

Which of the following describes this incident?

168. A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt.

Which of the following attacks is MOST likely occurring?

169. A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering.

Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

170. Which of the following is the most secure screen lock?

A. Face

B. Swipe

C. Password

D. Fingerprint

171. Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

172. Which of the following file extensions should a technician use for a PowerShell script?

173. Which of the following scripting languages is the most commonly used for system administration on Windows operating systems?

174. Which of the following should be used to secure a device from known exploits?

175. A user requires a drive to be mapped through a Windows command line.

Which of the following command-line tools can be utilized to map the drive?

176. A technician is configuring security for a computer that is located in a common area. A sign above the computer indicates only authorized users can use the computer. Guests visiting the office must walk past the computer to enter and leave the office.

Which of the following will offer the best protection against physical threats?

177. A help desk technician determines a motherboard has failed.

Which of the following is the most logical next step in the remediation process?

178. A technician is installing a new copy of Windows on all computers in the enterprise

Given the following requirements:

• The install phase must be scripted to run over the network

• Each computer requires a new SSD as the system drive.

• The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

179. A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician.

Which of the following should the technician use to assist the user?

180. A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation.

Which of the following should the technician do?

181. Which of the following does MFA provide?

182. Which of the following types of malicious software is most likely to demand payments in cryptocurrency?

183. While accessing a website, a user clicks on a menu option and nothing happens.

Which of the following actions should the user take to most likely resolve this issue?

184. A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive.

Which of the following Control Panel utilities should the user select to enable connectivity to the device?

185. A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible.

Which of the following is the MOST deficient way lor the owner to install the application?

A. Use a network share to share the installation files.

B. Save software to an external hard drive to install.

C. Create an imaging USB for each PC.

D. Install the software from the vendor's website

186. Which of the following change management practices lists all the changes that are taking place for a project to ensure that no unexpected changes happen?

187. SIMULATION

You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.



INSTRUCTIONS

Select the most appropriate statement for each response. Click the send button after each response to continue the chat.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

188. A technician is preparing to remediate a Trojan virus that was found on a workstation.

Which of the following steps should the technician complete BEFORE removing the virus?

189. An administrator's change was approved by the change management review board.

Which of the following should the administrator do next?

190. A user's corporate iPhone had issues and was repaired while the user was on vacation. The mobile phone has compared to an identical phone.

Which of the following best describes what is happening to the phone?

191. Which of the following is the most likely reason a filtration system is critical for data centers?

192. Which of the following should be considered when maintaining the environment of a server room?

193. Which of the following editions of Windows 10 requires reactivation every 180 days?

194. A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user.

Which of the following would BEST accomplish this task?

195. A user requires local administrative access to a workstation.

Which of the following Control Panel utilities allows the technician to grant access to the user?

196. A technician is upgrading the Microsoft Windows 10 OS.

Which of the following are required for the technician to safely upgrade the OS? (Select two).

197. The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive.

Which of the following should a technician do first to resolve the issue?

198. A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run.

Which of the following should the technician do to most likely resolve the issue?

199. An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue.

Which of the following should the technician perform to fix the issue?

200. A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations.

Which of the following commands should the administrator run on the users' workstations?

201. Which of the following best describes XFS?

202. A technician needs to ensure that USB devices are not suspended by the operating system.

Which of the following Control Panel utilities should the technician use to configure the setting?

203. Which of the following commands should be used to display current processor activity on a Linux workstation?

204. A new service desk is having a difficult time managing the volume of requests.

Which of the following is the BEST solution for the department?

205. A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk.

Which of the following should the technician use to determine the cause?

206. Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

207. While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names.

Which of the following social-engineering attacks is being attempted?

208. A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists.

Which of the following should the technician do next?

209. A user is trying to use a third-party USB adapter but is experiencing connection issues.

Which of the following tools should the technician use to resolve this issue?

210. A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday.

Which of the following types of attacks does this describe?

211. An administrator needs to back up the following components of a single workstation:

• The installation of the operating system

• Applications

• User profiles

• System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

212. Which of the following could be used to implement secure physical access to a data center?

213. A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder.

Which of the following should the technician do to solve the issue?

214. A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep .

Which of the following options should the technician configure in order to fix the Issue?

215. An administrator needs to select a method to dispose of SSDs containing sensitive data.

Which of the following are the most appropriate methods? (Select two).

216. A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive.

Which of the following tools should the technician use?

217. A large organization is researching proprietary software with vendor support for a multiuser environment.

Which of the following EULA types should be selected?

218. A user's Android phone has been randomly restarting. A technician investigates and finds several applications have been installed that are not available within the standard marketplace.

Which of the following is most likely the cause of the issue?

219. A user downloaded a 64-bit version of a new software program, but the installation failed due to an error.

Which of the following most likely caused the error?

220. A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue.

Which of the following should the technician do before modifying the registry keys?

221. A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support.

Which of the following methods is most appropriate for the users?

222. A wireless network is set up, but it is experiencing some interference from other nearby SSIDs.

Which of the following can BEST resolve the interference?

223. While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues.

Which of the following is MOST likely the cause of this issue?

A. A bad antivirus signature update was installed.

B. A router was misconfigured and was blocking traffic.

C. An upstream internet service provider was flapping.

D. The time or date was not in sync with the website.

224. A company would like to implement multifactor authentication for all employees at a minimal cost.

Which of the following best meets the company's requirements?

225. A Windows user wants a filesystem that protects confidential data from attackers who have physical access to the system.

Which of the following should the user choose?

226. A PC is taking a long time to boot.

Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

227. A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network.

Which of the following backup types will the company MOST likely select?

228. An administrator needs to copy files to a Linux server at another office location so multiple users can access the files.

Which of the following is the best for the administrator to use?

229. A user's mobile phone battery does not last long and navigation is very slow.

Which of the following should the technician do first to resolve the issue?

230. A systems administrator is creating a new document with a list of the websites that users are allowed to access.

Which of the following types of documents is the administrator MOST likely creating?

A. Access control list

B. Acceptable use policy

C. Incident report

D. Standard operating procedure

231. A user's antivirus software reports an infection that it is unable to remove.

Which of the following is the most appropriate way to remediate the issue?

232. A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed.

Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

233. Which of the following is a reason why PII is regulated?

234. Which of the following filesystem types does macOS use?

235. During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage.

Which of the following is the most likely cause of the high resource usage?

236. A user's iPhone was permanently locked after several failed log-in attempts.

Which of the following authentication methods are needed to restore access, applications, and data to the device?

237. A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button.

Which of the following should the user do to fix this issue?

238. During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage.

Which of the following licenses would best accomplish this goal?

239. Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

240. A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file extension

Which pf the following actions is the FIRST step the technician should take?

241. A technician is installing a new SOHO wireless router and wants to ensure it is secure and uses the latest network features.

Which of the following should the technician do first?

242. Which of the following would typically require the most computing resources from the host computer?

243. A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day.

Which of the following is the most likely source?

244. A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue.

Which of the following should a technician investigate NEXT to resolve the issue?

245. A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied.

Which of the following pieces of hardware should the technician replace to resolve the issue?

246. Which of the following script types is used with the Python language by default?

247. Which of the following protects a mobile device against unwanted access when it is left unattended?