GCX-GCD Dumps Guarantee You Pass GCX-GCD Exam Easily

As new threats and vulnerabilities emerge, the GCX-GCD exam is updated to reflect the latest trends in Genesys Cloud CX. By using GCX-GCD exam dumps questions, you can ensure that you're staying up-to-date with the latest exam content and are fully prepared to address new challenges in Genesys Cloud CX: Developer Certification. Genesys GCX-GCD exam dumps questions can help you optimize your preparation and ensure that you're fully prepared for the exam. Practice free Genesys GCX-GCD exam dumps questions below.

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1. If you have not created any additional templates, you will have several default template options when creating a new script.

These default templates are: (Choose four.)

Blank Script

Default Callback Script

Default Inbound Script

Default Outbound Script

Collection Script Template

Sales Script Template

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2. What level of permissions does a user require to view the organization settings?

Admin

Agent

Supervisor

All of the above

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3. If you don’t pass the paging parameters while querying, the default page size is set to _____.

10

25

50

100

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4. To get the recordingld for a conversation, which information should be included in the missing section of the URL. https://api/v2/conversations/{___________}/recordings

Recordingld

Conversation

DBID

ivrld

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5. Only the API calls made using your organization’s OAuth Clients are considered for billing.

True

False

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6. Your contact center wants to track the outcome of calls and chats.

What can be configured within Genesys Cloud CX to provide this functionality?

Account Codes

Wrap-up Codes

Resolution Codes

Status

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7. Which of the following statements are true regarding the Preview API? (Choose two.)

They are intended to be released publicly at some point in the future.

Any developer may access these resources with no restrictions.

These resources are subject to both breaking and non-breaking changes at any time without notice.

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8. What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

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9. Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.

Select all the developer tools in the following list. (Choose three.)

API Explorer

Notifications

Reports

Archy

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10. Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

The DID number and extension are not listed in the DED or extension pools.

The DID number and extension are considered the same numbers and entered into the same phone.

The user does not have the proper license type, roles, and permissions.

The DID number and the extension do not have the same last 4 digits.

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11. You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

True

False

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12. In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.

Each conversation contains the end-to-end data for all interactions between the participants.

True

False

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13. Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Genesys Cloud CX Workforce Management

Genesys Cloud CX API

Genesys Cloud CX Architect

Genesys Cloud CX Reporting and Analytics

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14. Which dialing mode dials multiple contacts once an agent becomes available?

Power

Predictive

Progressive

Agentless

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15. While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

7

10

30

32

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16. Which ACD routing method routes an interaction to the next available agent?

Bullseye ACD

Standard ACD

Preferred Agent

Disregard Skills. Next Agent

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17. Genesys Cloud CX combines the routing information from all sites into a/an ______________.

Number plan

Trunk

Edge

Outbound call

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18. From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

Performance > My Performance

Performance > Dashboards

Performance > API Usage

Performance > Bot Performance

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19. 1.Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

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20. Why are Divisions important in an organization?

Divisions are used to divide interactions equally between 2 or more queues.

Divisions allow the organization to control which roles can be assigned to users.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Divisions define which users can be assigned to queues.

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21. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

80 calls must be answered every 20 seconds.

80% of calls must be answered within 20 seconds.

20 chats and calls must be answered in 80 seconds.

20 chats and calls must be answered in 80 seconds.

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22. For web chat, widget permissions must be assigned to the user.

True

False

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