Certified Business Analyst Dumps Questions - Effective Way to Get Certified

Certified Business Analyst Dumps Questions – Effective Way to Get Certified

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March 3, 2023

If you're in the field of Salesforce, you know how important it is to stay up-to-date with the latest knowledge and skills to protect your organization's networks and data. One way to do that is by obtaining Salesforce Business Analyst, specifically the Certified Business Analyst exam. While preparing for the Certified Business Analyst exam, you might consider using Certified Business Analyst dumps to help you familiarize yourself with the exam format and content. These Certified Business Analyst exam dumps questions can be an effective way to gauge your knowledge and identify areas where you may need additional study. Study online free Certified Business Analyst exam dumps below.

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1. After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.

What should the business analyst do to manage the requested changes?

Update the gap analysis document and scope statement specification.

Update the change request log and draft a new user story.

Update the change management document and user acceptance testing plans.

2. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.

Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Detailed user stories with technical documentation about the existing process

Annotated process flows with modifications to an existing process

Collected pain points from people who follow the existing process

3. A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.

What should the BAs do differently to prevent this error from happening?

Each BA should use their own separate documentation.

Each BA should enter their business needs in a shared spreadsheet,

Each BA should use a shared system that has version control.

4. The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project’s stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.

Which additional activity is most likely to result in a successful sprint demo?

Conducting multiple dry runs

Exporting a backup copy of the demo data

Performing a code review

5. Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.

Which area of user acceptance testing (UAT) was overlooked?

Functionality on interconnected objects should be part of UA

Several teams should be part of UAT to represent multiple viewpoints.

End users who are experts in that functionality should participate in UA

6. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.

What should the BA do first to ensure the ongoing success of the project?

Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.

Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.

Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

7. During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.

Which location should the business analyst move this item to?

Project plan

Definition of done

Pull request template

8. Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.

What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

Complete development on bugs discovered during this phase.

Get written sign-off from all business stakeholders.

Conduct a final retrospective meeting with the project team.

9. The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.

Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

Negotiable

Valuable

Small

10. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.

What is important for the BA to consider when responding to the team’s feedback?

Acceptance criteria

Product limitation

Intent of both parties

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11. Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

Identity Only

Lightning Platform

SSO License

Salesforce License

12. Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.

What should the BA do to address the issue?

Make the page layout change directly in UAT so the client can begin testing.

Log a defect for the page layout change and discuss it with the DevOps team.

Ask the project manager to reschedule UAT until after the defect is resolved

13. A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.

Which documentation is mast beneficial for the BA to define the scope of the project?

Detailed Process Map

Value Stream Map

Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

14. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

Time Zone

Language

Working Hours

Locale

15. The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.

What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

A prototype for a specific business outcome

Detailed technical documentation with annotations

A story using personas to illustrate potential solutions

16. The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.

During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.

Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

17. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.

What should the BA tell the executive?

Work will begin after executive approval is given.

Work will begin in the next sprint.

Work will begin when capacity becomes available

18. The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.

Which approach should a business analyst take to begin this process?

Partner with Salesforce account executives to complete discovery.

Schedule a meeting with stakeholders and create a journey map.

Develop the project plan and finalize the release date.

19. Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.

What should the BA do to ensure alignment?

Survey customers to confirm whether the new site meets their requirements.

Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

Conduct a white boarding session to ensure the requirements are accurate.

20. Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.

Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

Business leaders, middle management, and end users

Senior leadership, IT leadership, and middle management

Executive sponsors, IT leadership, and end users

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21. Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.

What should the BA do first?

Investigate building a custom app.

Use CRM Anal Analyst actionable insights.

Review relevant apps on the AppExchange

22. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

Challenge

Monster

Victory

Helper

23. The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.

Which approach should the BA follow?

Create a scratch org and give the development team access to it.

Create a partial sandbox and give the VP of sales access to it.

Create a full copy sandbox and give power users access to it

24. Which method should a business analyst use to show current state business flows in Salesforce?

Universal Process Notation

Entity Relationship Diagramming

Storyboarding

25. Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.

What should the BA suggest?

Ask the support manager to wait until the idea is released.

Ask the Salesforce Account Executive to release the idea early.

Ask the development team to build a custom solution based on the idea.

26. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.

What should the BA do during UAT to ensure the solution meets the requirements?

Work with subject matter experts to perform UAT in a sandbox.

Work with the solution architect to perform unit testing in a sandbox.

Work with the quality assurance (QA) team to perform UAT in a sandbox.

27. Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).

What are benefits of ALM that the BA should share with the stakeholder?

ALM provides processes and policies which help build apps more efficiently.

ALM offers preview access to the three Salesforce Releases per year.

ALM allows features to remain static and reduces incremental changes.

28. Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

Profiles

Salesforce characters

Users

Roles

29. Cloud Kicks will launch a new customer experience portal.

During discussions with the VP of customer service, a business analyst (BA) recorded the following:

• All logins must use multi-factor authentication (MFA).

• Portal pages should load within 2 seconds.

How should the BA document the items?

functional requirement

Non-functional requirement

User story

30. Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.

How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.

Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,

Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

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31. Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.

Which management process should the business analyst suggest to help the teams align on their competing priorities?

Integrated Definition for Process Description Capture Method (IDEF3)

Vision, Values, Methods, Obstacles, and Measures (V2MOM)

Business Process Modeling Notation (BPMN)

32. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.

What is the benefit of creating user stories when documenting project requirements?

User stories provide specific details about a product early in the development lifecycle.

User stones decrease the need for collaboration within a product team throughout the project.

User stones translate requirements in a way that shows a product's value to the end user.

33. The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definitions of a qualified lead.

What should the BA focus on?

Mapping historical lead data from each team and building carts to highlight similarities

Evaluating the team’s skills and experiences to determine how the can better align.

Scheduling an all-day collaboration workshop with both team to resolve their differences.

34. Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.

Which document should a business analyst use to. capture the software and behavioral requirements of the application?

Scope statement specification

Functional requirements specification

System requirements specification

35. The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements.

Which document should the BA use?

Journey map

Process map

Capability map

36. The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.

Which key steps should the BA take next?

Identify persona, document the current state, and purpose the future state.

Document the current state, offer a survey to stakeholder, and propose the future state.

Document the current state, email it to attendees with an agenda, and propose the future state.

37. A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.

Which type of analysis is the BA performing?

Enterprise Analysis

Strategy Analysis

Stakeholder Analysis

38. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.

What should the BA use to accomplish the goal?

Business analysis plan

Process mapping

Change management

39. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).

What is the goal of UAT?

To ensure what was originally requested is being delivered

summarize the overall ask and determine what is in scope

To identify acceptance criteria with pass/fail indicators

40. A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.

What should the BA do next?

Assign the test case to another tester.

Assign a bug to the development team.

Attempt to reproduce the issue.

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41. Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.

What is one of the BA's strongest arguments for using configuration over code?

Configuration leverages multiple programming languages.

Configuration allows for any level of complexity.

Configuration provides faster speed to market.

42. Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.

Which aspect of a potential solution is most important for a BA to consider?

User adoption

Scalability

System downtime

43. Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.

Which tool should the BA use to capture all launches of the current state?

Journey Mapping

Process Mapping

Whiteboarding

44. The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.

Which document should help the BA gather this information?

Stakeholder analysis

Business analysis plan

Current state analyst

45. Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.

Which type of document should the BA use to meet the requirement?

Change management

Use case

Gap analysis

46. The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on.

What should the business analyst do to help with prioritization?

Verify acceptance criteria.

Identify dependent components.

Delete the definition of done

47. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

A sales rep can view current information directly in the Lead and Contact records.

A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

48. In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

Build

Deploy

Test

Plan

49. Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.

What should the BA do to build trust with the stakeholder as the project continues?

Set up a casual meeting to create a personal connection with the stakeholder.

Reset project expectations at the next meeting with the stakeholder.

Ask an executive sponsor to address the stakeholder's concerns.

50. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.

Why is it a best practice to establish benchmarks to evaluate existing processes?

Proves processes are out of date and require a new solution

Compares processes against CK’s closest competitors

Shows tangible impact from changes to processes

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51. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.

Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

Ask questions to understand their needs and focus on shared goals.

Present the pros and cons of the decision by using logic and facts.

Demonstrate the BA's expertise and clearly state the decision is final.

52. The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.

What should a business analyst recommend to ensure UAT result are document security.

Give all stakeholder the ability to edit the shared spreadsheet.

Ask each tester to admit share spreadsheet.

Enable history in the shared spreadsheet.

53. Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.

To which environment should a business analyst recommend that users log in to complete their assigned testing?

Full Sandbox

Production

Developer

54. Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.

What should the business analyst do to help the team work together more effectively?

Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.

Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

55. Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.

Which step should the BA take next?

Add the change request to the backlog to be prioritized for the next sprint.

De-prioritize some user stones and add the change request to the current sprint.

Begin working on the change request as soon as the team has capacity.

56. Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud.

The team has drafted a user story: "As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.

What should a business analyst do to improve this user story?

Estimate how long it will take the technical team to complete the story.

Include specific information about potential Salesforce solutions.

Adjust the goal of the user story to be independent.

57. The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.

What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.

Review survey feedback again to better understand pain points in the existing onboarding process.

Conduct individual interviews with each team member to gather more information about the existing onboarding process.

58. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.

What is the largest risk with this approach?

The previous VP's requirements fail to meet current formatting standards.

The previous VP's requirements may differ from those of the new executive.

The previous VP's requirements are outside of the Salesforce framework.

59. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.

Which activity would be most effective in helping the BA understand the sales process?

Using live workshops to map out the sales process

Asking stakeholders to complete a questionnaire

Conducting individual interviews with stakeholders

60. Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.

Where should the BA track this milestone?

Statement of work

Change log

Sprint plan

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61. Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.

Which influencing style is the BA using?

Accommodating

Collaborative

inspiring

62. Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.

What should the BA create to engage stakeholders?

Value Stream Map

Universal Process Notation

Capability Model

63. The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

Implement the solution now to save time in the planning phase.

Ask the stakeholder to demo their solution to the project team.

Gather requirements and then note the proposal solution.

64. The North American (NA) sales team wants to add a set of new fields and delete several fields from

the Account object. During requirements gathering, the business analyst (BA) discovers the fields are

actively being used by the EMEA team.

Which step should the BA take next?

Refine the requirements to accommodate, both teams.

Focus on the NA team's requirements.

Start another project to address the EMEA team's requirements.

65. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions.

The definition should avoid assumptions and focus on stakeholder value.

Which element should the BA choose to define the intended results?

Requirements

User stories

Epics

66. Universal Containers recently kicked off a project to build an Experience Cloud solution for partners.

Partners need to upload their monthly sales reports to this account portal.

Which option should the business analyst use as the functional requirement specification?

Partners need to submit monthly sales reports.

The portal should allow for partners to upload monthly sales reports.

The portal should allow for partners to access monthly sales reports.

67. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.

Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

Persona analysis

Enterprise analysis

Stakeholder analysis

68. Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:

A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.

Which mistake did the BA make when writing this user story?

The incorrect persona was used in the story.

The story included feature- specific language.

The story explained the value to the user.

69. Which tool is used to create reports, incorporate filters and select the Report Type?

Data Loader

Report Builder

A csv file that will then get imported.

Report Composer

70. A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.

How should the BA approach the project?

Analyze, build, operate, deliver

Analyze, build, deliver, operate

Analyze, operate, build, deliver

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71. The executive director of Universal Containers (UC) plans to purchase additional Salesforce Incenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s Salesforce environment.

Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

Organization edition and license type

Storage capacity and license type

Number of active users and license type

72. Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.

What should the business analyst do to meet the requirement?

Map the business process.

Review department procedures and consult the org chart.

Create an entity relationship diagram.

73. New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.

What should the process map look like?

A very detailed process map that is unambiguous and version controlled

A somewhat detailed process map that is easy to remember and self- explanatory

A simple process map that is high-level and covers key aspects

74. Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.

What should the business analyst recommend to meet the requirements'

Standard object for activity capture, screen Flow user interface

Standard object for activity capture, custom Lightning Web Component user interface

Custom object for activity capture, custom Lightning web component user interface

75. Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.

What should the BA do to help stakeholders visualize how it will work?

Create a UPN (Universal Process Notation) diagram.

Build a capability model.

Schedule a storyboarding session.

76. A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.

Which best practice should the 6A train the employee on fir

Use standard naming conventions.

Use acceptance criteria to define success.

Use a version control repository.

77. The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.

Which step should the BA take next?

Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

Move the deployment date out so the teams have more time to work.

Review the user stories to ensure they are small, testable, and valuable.

78. A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO’s documentation.

Which step should the BA take first?

Create an Entity Relationship Diagram (ERD) of the current state.

Meet with stakeholders as a group to capture future requirements.

Meet with stakeholders as a group to understand the current state.

79. The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.

What is the next step for the BA to take before build can begin?

Define the minimal viable product.

Get approval and signoff on the requirements.

Schedule sprint planning meetings.

80. The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.

Which type of requirement documentation is the BA using in this scenario?

Process mapping

Value stream mapping

Data modeling

Page 9 of 9

81. Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA).

The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

Hold a one-on-one diagram session with each stakeholder before the workshop.

Proceed with the workshop as scheduled with the stakeholders who are available.

Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

82. Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.

When the BA wrote the initial user stories, what was the likely cause of the issue?

The user stories focused on well-defined personas.

The project team failed to discuss the user stories as a group.

The acceptance criteria of the user stories were too specific.

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