CSA exam Dumps Help You Study Objectives

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January 25, 2024

By practicing with CSA exam exam-like questions, you can identify areas where you may need to focus your studies. ServiceNow CSA exam dumps can help you create a more targeted study plan and avoid wasting time studying topics you already know well. Taking CSA exam dumps can help you get used to the format and structure of the real exam. CSA exam dumps can help you feel more comfortable and confident on exam day, which can improve your chances of success. Practice ServiceNow CSA exam exam free dumps below.

Page 1 of 13

1. What is a sys_id?

Unique 32-character identifier that is assigned to every record

A client-side Business Rule

A server-side Business Rule

Unique 64-character identifier that is assigned to every record

2. Roles can inherit permissions from other roles.

Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

item Admin [sn_item_admin]

Sys Admin [sys_admln]

Catalog Admin [catalog_admin]

Catalog Auinor (sn_cataiog_write]

3. Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Select Data Source, Schedule Transform

Load Data, Create Transform Map, Run Transform

Define Data Source, Select Transform Map, Run Transform

Select Import Set, Select Transform Map, Run Transform

4. You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation.

What would be the best way to get hands-on experience with the new application?

Check the latest release notes at docs.servicenow.com.

Activate the application plug in, on your personal dev instance.

Search the wiki for the sales demo request form,

Activate the application plug in, on your company's production instance.

5. You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector.

What approach would you take? Choose 3 answers

Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

Create a Records producer, and on the form, add a check box variable for each accessary option.

On shopping Cart configuration, select option to show the Add Accessories button.

6. Which best describes a field in a SeniceNow table?

A field is a table cell that stores data

A field is a table row

A field is an item that appears in a menu list

A field is a record in a table

7. For your implementation, the following tables. are extended fram each ofher:

* Incident table is extended from Task table.

* Super Incident table is extended from Incident table,

In this situation, which table(s) are Parent, Child and Base tables? Choose 5 answers

Incident table is a Base table

Incident table is. a Parent table

Incident table is a Child table

Super Incident table is a Child table

Super Incident table is a Parent table

Super Incident table is a Base table

Task table is a Base table

Task table is a Parent table

Task table is a Child table

8. Which feature can be used to categorize a set of records from a list and make them visible to other users?

Tags

History

Favorites

Activity Formatter

9. ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Common Services Data Model (CSDM)

Information Technology Service Management (ITSM)

Configuration Management Database (CMDB)

Information Technology Infrastructure Library (ITIL)

10. A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN."

What are the next steps to be taken?

Go to the Number Maintenance application and change the prefix to "IN" for incident

Create a Business Rule that modifies the prefix before the Insert operation

The prefix of an incident cannot be changed because it is a built-in feature

Submit a Change Request to ServiceNow Technical Support

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11. Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

Flow Designer

Process Automation Designer

Process Workflow Designer

Workflow Editor

12. What is a key difference between Reporting and Performance Analytics?

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

Performance Analytics can show trends; Reports cannot.

Reports can be run on a scheduled basis; Performance Analytics cannot.

Performance Analytics data can be published to Dashboards; Reports cannot.

Performance Analytics shows KPIs; Reporting does not.

13. How would you distinguish between a Base Class table and a Parent Class table?

Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.

Base Class table is not extended from another table. Parent class tables may be extended from another table.

Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.

Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

14. Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

User Policy

UI policy

Predictive Intelligence

Assignment Rule

15. What module in the Service Catalog application does an Administrator access to begin creating a new item?

Maintain Categories

Maintain Items

Content Items

Items

16. Which field (or fields) is used as a unique key during imports?

Match Fields

Coalesce Fields

Key Fields

Sys IDs

17. What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Task Escalation Clock

Service Level Agreements

Inactivity Monitor

Response Time Clock

Business Time Remaining

18. What is the definition of a group?

An escalation pod

A department

A collection of users

A collection of subject matter experts

A team of users

19. What are the two aspects to LDAP Integration?

Data Population

Data formatting

Authorization

Authentication

20. On a form header, what icon would you click to access Template features?

Paper clip

More options (...)

Stamp

Context Menu

Page 3 of 13

21. A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role.

What type of rules (s) would you use to implement this requirement?

Dictionary Design

Field Limiter

UI Policy

UI Design

Form Constraint

22. Which tool should be used to populate commonly used fields in a form?

Template

Reference Qualifier

Formatter

Assignment Rule

23. What icon do you use to change the label on a Favorite?

Clock

Hamburger

Pencil

Three dots

Triangle.

Star

24. The ServiceNow Virtual Agent provides assistance within a messaging interface.

Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Incident Auto-Resolution

Ticket Resolver

Virtual Agent Helper

Web Intelligence

25. Which one of the following is NOT a type of Visual Task Board?

Feature

Guided boards

Flexible

Freeform

26. You are showing your customer a new form that you have created for their new application. They would like to add a field to the form.

Where could you do that? (Choose two.)

Select Fields and Columns module

Right click on form header, select Configure > Form Layout

Click on context menu, select Configure > Form Designer

Select Field Class Manager module

27. On a list, what does each row show?

A filter

A record

A table

A field

28. From a related list, what would a user click for personalize the layout of the columns?

Magnifier

Context Menu

Pencil

Gear

29. Which role can manage multiple knowledge bases?

knowledge_base_admin

kb_admin

sn_kb_admin

knowledge_admin

30. A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment

What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

Click Context menu > Work Notes View

Click Personalize icon and select Activity Stream

Right click form header > Form Layout > Add Work Notes Section

Click Funnel icon and select only work notes

Click Context menu > History

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31. Which of the following are not included in an Update Set, by default? (Choose four.)

Homepages

Data

Published Workflows

Business Rules

Schedules

Database changes

Related Lists

Report Definitions

Scheduled Jobs

Client Scripts

Views

32. What are the four knowledge workflows available in the ServiceNow base instance?

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

Instant Publish: Immediately publishes a draft article without requiring an approval

Instant Retire: Immediately retires a published article without requiring an approval

Retire Knowledge: Moves a knowledge article to the retired state.

33. How is the Event Log different from the Event Registry?

Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log is formatted in the Log style, the Event Registry displays different fields

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

Event Log is the same as the Event Registry

34. What do you click when you have made modification to your report, and your want to see the results without saving?

Execute

Try ir

Run

Test

Preview

35. While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue.

How would you do that? Choose 2 answers

Right click on Priority and select Configure Dictionary

Right click on Priority and select Configure Display Settings

Right click on Priority and select Configure Label

Right click on Priority and select Configure Column

36. 1.A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

37. From the User menu, which actions can a user select? (Choose three.)

Send Notifications

Log Out ServiceNow

Elevate Roles

Impersonate Users

Order from Service Catalog

Approve Records

38. After you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers

Set the filter condition on the Application Menu

Set the font style on both the Application Menu and the Module

Specify which Roles are able ta see the Module

Specify which Roles are able to see the Application Menu

Create Application Menu with the same name as the table label

Create Module with the plural of the table label

39. Your company is giving all first line workers a special T-shirt as a recognition for their hard work.

Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color.

How would you ensure that only first line workers (non-managers) can submit the order?

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

Create Catalog Item and use the Not Available list to specify the Manager Group

Create Catalog Item and use the Available For list to specify ITIL [itil] role

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

40. When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Client

Server

Browser

Network

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41. What is the most common role that has access to almost all platform features, functions, and data?

Security Admin [security_admin]

Sys Admin [sys_admin]

Admin [sn_admin]

System Administrator [admin]

Base Admin [base_admin]

42. Where in Flow Designer can users access information about actions that are added to the flow?

Virtual Agent Help

Local Action Help

Help Panel

Flow Assistant

43. What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

Group members can choose their tasks from My Groups Work

Groups can assign tasks to users based on on-call schedules

Site support members can pick tasks, based on Location

Groups can assign tasks to users based on skills

Group members can avoid tasks, which are nearing SLA breach

Groups can assign tasks to users based on availability

44. Which element is used to track items not saved with a field, in a record?

Sidebar

List Editor

Activity formatter

Dictionary

45. The Report Designer contains different sections for configuring your report.

Which section is used to adjust the look of your report, including colors, files, and legend layout?

Format

Layout

Style

Configure

46. What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

The Task table is the only table that can be a destination for imported data in the Transform Map module

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

Any ServiceNow table can be a destination for imported data in the Transform Map module

47. As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Knowledge

ServiceNow Wiki

Knowledge Now

SharePoint

Stack Overflow

48. What section on a task record would you use to see the most recent update made to a record?

Timeline

Journal

Audit Log

Activity

49. What feature do you use to specify which users are able to access a Service Catalog Item?

Can Read Role

Catalog User Role

Can Order Tab

User Criteria

50. Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Localization Framework plugin (com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com. g I id e. language.ai _framework)

Page 6 of 13

51. Data Policy can enforce mandatory data on import.

True

False

52. What field contains a record’s 32-character, unique identifier?

sn_rec_id

rec_id

u_id

sys_id

sn_gu_id

sn_sys_id

53. A department manager asks an analyst to build some reports.

Where do you recommend the analyst start?

Report Dashboard > Create New

Reports > Getting Started

Performance Analytics > Reports

Self-Service > Reports

Reports > Create New

54. When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

Field Matching

Load Data

Select Data Source

Schedule Transform

Create Transform Map

55. When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

Network

Server

Client

Browser

56. What is the difference between a Ul Policy and Data Policy?

Data Policies run only after Ul Policies run successfully

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

57. To apply a UI Policy to all views, which field should be set to true in its definition record?

Inherit

Reverse if false

On lowed

Global

58. The Report Designer contains different sections for configuring your report.

Which section is used to specify grouping and calculations to be run against me data?

Style

Format

Data

Configure

Group by

59. Which are valid Service Now User Authentication Methods? (Choose three.)

XML feed

Local database

LDAP

SSO

FTP authentication

60. Which one of the following statements describes the purpose of a Service Catalog workflow?

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

Page 7 of 13

61. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

User conditions

User info

User Criteria

User permissions

62. What is a way that you can mark a knowledge article for review?

Flag article

Review

Bookmark

On Hold

63. What is a no-code approach to control the mandatory or read-only state of a form field?

UI Action

Client Script

UI Script

UI RuIe

UI Policy

64. What is specified in an Access Control rule?

Groups, Conditional Expressions and Workflows

Table Schema, CRUD, and User Authentication

Object and Operation being secured; Permissions required to access the object

security_admin

65. What are the three components of a filter condition?

Field. Operator and Value

Condition. Operator, and Value

Field, Condition, and Value

Variable, Field, and Value

66. New records, new groups, and modified configuration Items (Cls):

What do they have in common?

They are included in an Update Set

They are not captured in an Update Set

They are customizations

They do not have anything in common

67. What options can you see, when you fight click on a Cl, from the Cl dependency view map? Choose 3 answers

View Affected Cis

View Related Tasks

View Recent Outages

View Cases

View Knowledge

68. A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service.

What ServiceNow products could support this requirement? Choose 3 answers

Performance Analytics

Configuration Management (CMDB)

Financial Management

Discovery

Service Mapping

69. The display sequence is controlled in a Service Catalog Item using which of the following?

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

70. What do you call any component that needs to be managed in order to deliver services?

CSDM Items

CMDB

Configuration item

Service Offerings

Asset

Page 8 of 13

71. A User is stored in which table?

User [sys_user]

User [ sys_user_group]

User [ syst_user_profile]

User [user_profile]

72. When a custom table is created, which access control rules are automatically created? Choose 4 answers

delete

create

execute

read

update

write

73. What action will allow you to personalize layouts of columns in a list?

Click Gear icon > Personalize window options > Select the appropriate columns

Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage

Context Menu > View > Personalize

Select the column to be personalized and right at the header > Choose the options to personalize

74. Which tables are children of the Task table and come with the base system? Choose 3 answers

Incident

Problem

Change Request

Config

Dictionary

cmdb

75. What are the main components of the Form Design interface? (Choose three.)

Field Layout

Page Header

Field Navigator

Field Picker

Form Layout

76. The wait time for end users is based on the round-trip between the client and the server.

What activities are included in the round-trips?

Request + Response

Save + Update

Write + Read

Submit + Query

Insert + Verify

77. Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Task [task]

Assignment [assignment]

Service [service]

Workflow [workflow]

78. When moving multiple update sets at one time, what might you do to facilitate the move?

Batch

Verify

Test

Preview

79. Which data consistency settings can be achieved using UI Policy? Choose 3 answers

Setting fields to accept the data with ‘n’ number of characters

Setting fields hidden

Setting fields to accept the data in an expected format

Settings fields read-only

Setting fields mandatory

80. Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

True

False

Page 9 of 13

81. Which feature ensures data consistency white importing data using import sets and web services?

Client Script

Ul Policy

Data Policy

CSDM

Business Rule

82. If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

A server script

A client script

A fix script

A business rule

83. Which one of the following describes the primary operations performed against tables in the Service Now platform?

Create, Rate, Update, Delete

Create, Read, Upload, Delete

Create, Read, Write, Delete

Capture, Rate, Write, Develop

84. What component of the ServiceNow infrastructure defines every table and field in the system?

Data Atlas

Table Class Manager

Schema

Dictionary

Field Map

85. What is the platform name for the Group table?

SyS_USer_group

Sys_group

group

sys_groups

86. What are advantages of using spokes for integrations? Choose 3 answers

Reduces the need for code

Features scale and control mechanisms

Free spokes are available in the ServiceNow Store

Ensures discoverability and reuse

Automated event management

87. What is the master table that contains a record for each table in the database?

[sys_master_db]

[sys_db_object]

[sys_master_object]

[sys_object_db]

88. What tool is used to import data from various data sources, and map that data into ServiceNow tables?

Import Set

Update Set

Data Pack

Transform Set

89. What Service Catalog feature do you use to organize items into logical groups?

Variable sets

Catalog items

Sections

Categories

90. When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Arrows

Plus, Minus

Ctrl c, Ctrl

Ctrl <, Ctrl >

Shift F4, Shit FS

Page 10 of 13

91. What actions art taken to filter a long list of records to show only those which have “email” Short Description?

Click List Magnifier to expand column search. on Short Description type %email. click enter

Click List Magnifier to expand column search, on Short Description, type email, click enter

On Search box. select text, type email, click enter

Click List Magnifier to expand column search, on Short Description type 'email, dick enter

92. On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table.

What is this element called?

Attribute

Label

Field

Column

Data Element

93. Which tool is used to have conversations with logged-in users in real-time?

Connect Chat

Now Messenger

User Presence

Comments

94. A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Click Personalize List

Right click on any column header. Context Menu > Configure > List Layout

Click List Context Menu > Personalize List

Click List Content Menu > Configure > List Layout

95. You are editing a new incident record and would like the Save" Dutton to be located on the Form header.

Which action would need to be taken for that button to appear?

All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property

Context Menu > Form Design > add the Save'' button

All > System Properties > Ul Properties > Turn on the Save" button

Context Menu > Form Layout > add the Save* button.

96. What are the main UI component(s) of the ServiceNow Platform?

Banner Navigator

Banner Frame

Application Frame

Application Navigator

Content Menu

Content Frame

97. Which statement is true about business rules?

A business rule must run before a database action occurs

A business rule can be a piece of Javascript

A business rule must not run before a database action occurs

A business rule monitors fields on a form

98. Security rules are defined to restrict the permission of users from viewing and interacting with data.

What are these security rules called?

Role Assignment Rules

CRUD Rules

Scripted User Rules

Access Control Rules

User Authentication Rules

99. database live at the Data Center.

True

False

100. Which modules can you use to create a new table?

Choose 2 answers

Tables & Columns

Schema Map

Dictionary

Tables

Page 11 of 13

101. Farm a form, what would you click, to modify the order of the fields on the form? Choose 2 answers

Context Menu > Configure > Form Layout

Context Menu > Form > Layout

Right click on header > Configure > Form Design

Context Menu > Configure > Form Designer

Right click on header > Configure > UX Dashboard

102. What are examples of Core tables in the ServiceNow platform?

Configuration, Connect, Chat

Team, Party, Awards

User, Task, Incident

Work, Caller, Timecard

103. What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

104. Tables may be set up with Many to Many relationships.

What is a classic example of a scenario where the tables would have many to many relationships?

Requests can contain many items; and Items can be any item from the catalog.

Vendors can sell multiple products; and products can be sold by multiple vendors.

A Task can trigger many Workflows; and a Workflow can trigger many Tasks

A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

105. On Access Control Definitions, what are ways you can set the permissions on a Table? Choose 3 answers

Groups

CRUD

Roles

Script that sets the answer variable to true or false

Conditional Expressions

106. Which tool is used to define relationships between fields in an import set table and a target table?

Transform Schema

Schema Map

Dictionary Map

Transform Map

Field Transformer

Import Designer

107. Your customer requires that they be able to monitor which users are performing impersonations in their instance.

What would you do to meet that requirement?

Add the role Log Write [sn_log_write] to the Impersonator Group

Create user update set for impersonation tracking

Activate the glide.sys.log_impersonation prop

From User icon, select Elevate Roles

On the Impersonator role record, right click and select Create Log

108. When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow.

What is the name of this runtime value?

Trigger runtime value

Sequence runtime value

Starting runtime value

Data pill runtime value

Input runtime value

109. Which configuration allows you to use a script to coalesce data in Import Sets?

Multiple-field coalesce

No coalesce

Conditional coalesce

Single-field coalesce

110. What is a Record Producer?

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer creates user records

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Page 12 of 13

111. Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

112. What framework can be used to manage the tables and Cis associated with a use case?

Common Service Date Model (CSDM) product view

Scename Dashboard

CMDB Use Case Modelar

CI Use Case Modeler

113. Which one of the following is an accurate list of changes that are captured in an Update Set?

Changes made to tables, forms, schedules, and client scripts

Changes made to tables, forms, views, and fields

Changes made to: tables, forms. Business Rules, and data records

Changes made to: tables. forms groups, and configuration items (Cls)

114. What component causes a flow to run after a record has been created or updated?

Date-based trigger

Record-based trigger

On-change trigger

Application-based trigger

Updated-date trigger

115. Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Sourcing fields

Function fields

Computational fields

Calculation fields

116. When using Flow Designer what is the Flow Execution initiated by?

A trigger

An existing subflow

Allow logic

An execution data pill

117. A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form.

What are those tabs called?

Additional Info

More Info

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