Field Service Consultant Exam Dumps - Reliable Way to Pass and Get Certified

Field Service Consultant Exam Dumps – Reliable Way to Pass and Get Certified

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May 9, 2023

If you are looking for a reliable and comprehensive way to prepare for your Field Service Consultant certification exam, look no further than Field Service Consultant exam questions. These Field Service Consultant exam dumps questions are designed to help you assess your knowledge, identify your strengths and weaknesses, and improve your chances of passing the exam on the first try. These Field Service Consultant dumps questions cover all the topics and concepts that are essential for the Field Service Consultant exam, so you can be sure that you are fully prepared. Test Salesforce Field Service Consultant free dumps below.

Page 1 of 5

1. Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

2. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

3. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement? Choose 2 answers

High Intensity

Soft Boundaries

Customer First

Emergency Policy

4. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls? Choose 2 answers

Create a child work order for maintenance on the original installation work order.

Add the preferred resource service objective to the scheduling policy.

Add the technician as the required resource on the service appointment.

Add the technician as a preferred resource on the account record.

5. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

Products Required and Estimated Duration

Products Required and Skill Requirements

Skill Requirements and Products Consumed

Estimated Duration and Sen/ice Level Agreement

6. Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

7. Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups.

Which two options should a Consultant recommend? Choose 2 answers.

Change the Work Order with a closed status of “Cancelled.”

Change the Work Order with a status of “New.”

Re-use the existing Work Order for the follow-up.

Create a child Work Order for the follow-up Work Order.

8. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

9. CORRECT TEXT

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.

Which two filtering options should managers use to find the appropriate work orders? Choose 2 answers

A, The Preventative Maintenance Gantt and filter the list to show only desired work orders

B. The Dispatcher Console Map and filter the list to show only desired service appointments

C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

10. Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? Choose 3 answers

Accounts

Service Resources

Work Orders

Resource Absences

Work Types

Page 2 of 5

11. Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the schedule policy.

Automatically change the status to Dispatched of all Service Appointments.

Automatically schedule unscheduled services to available Resources.

12. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit

Which data model should the consultant recommend to the universal container?

Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit

13. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?

Work Orders with Service Appointments

Work Orders with Work Order Line Items

Service Appointments and Service Appointment Line Items

Work Orders with Products Consumed

14. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

Three Service Territories with fewer than 50 resources

Two Service Territories that split the Service Resources evenly

One Service Territory with four Polygons

Five Service Territories with fewer than 500 Service Appointments per day

15. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app.

What should a consultant recommend to control their technicians?

mini page layouts

page layouts

field sets

visual force page

16. Which three objects are associated to the Work Type? Choose 3 answers

Skill Requirements

Resources

Service Appointments

Articles

Products Required

17. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

Set the Polygon Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Lowest Level.

18. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

19. Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

Utilize a custom Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book with pricing rules applied.

Utilize a standard Price Book specific to each country.

20. Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.

On which object should the Consultant define a Quick Action to create the Work Order?

Entitlement

Opportunity

Case

Contact

Page 3 of 5

21. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Create a quick action on the work order to search the Knowledge base.

Attach the relevant articles to the work order or work order line items.

Update the Service Appointment page layout to include the Articles related list.

Add the Knowledge Lightning component to the Field Service mobile app.

22. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur? Choose 3 answers

The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

A dependency has been created between the two appointments and the start times are the same.

The Same Resource and Same Day fields appear on the Service Appointments page layout.

The Complex Work Visualforce page is added to the Service Appointments page

23. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers

Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

24. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

25. universal container UC want to track the asset lifecycle when equipment has been snapped out

What should a consultant recommend to meet this requirement?

Add the field history tracking related list to the assets page and configure the asset relationships object

Add the related asset related list to the asset page and configure the product request object

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the asset page and configure the product request object

26. CORRECT TEXT

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.

How can these certifications be managed on the Resource?

A, Add the Resource Skill and track certification using reminder.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill and remove from the Service Territory once expired.

D. Add the Resource Skill and set the End Date.

27. Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers

Appointments on the first Tuesday of the month

Site inspections during the first week of the "year

Quarterly sales visits to a customer

Weekly recurring appointments at 8:00 AM

28. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.

Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

Work Order

Return Order

Product Transfer

Product Receipt

29. AW Computing uses a private record access model in the sales, support, and field service organizations.

How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

Create a user territory for the technicians' primary and secondary territories.

Create a process to change the owner of the service appointment to the assigned technician.

Enable the sharing features in the Field Service settings in the Setup menu.

Configure a sharing rule to share dispatched service appointments with the assigned resource.

30. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers.

What should a Consultant recommend to offer appropriate appointment booking windows?

Service Due Date

Customer Working Hours

Customer Entitlement

Service Urgency

Page 4 of 5

31. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

Create a new user territory associated with the Service Territory and dispatcher.

Configure and run the User Territory Sharing Job in Field Service Settings.

Assign a new user territory and add each of the assigned service resources.

Add the resources assigned to the Service Territory's Member related list.

32. Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

Add Products to the Products Required Related List on the Asset object.

Add Products to the Work Order Products Related List on the Asset object.

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Work Order Products Related List on the Work Type object.

33. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

The Maintenance Plan for the Account

The Due Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

34. Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field Service to track the work performed?

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

Create a Work Type to automatically create relevant line items for each Asset.

35. Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.

What should a Consultant implement to accomplish this requirement?

Define Work Types, Define Work Order Status, Set up Resource Skills

Set up Skill Requirements, Define Work Types, Set up Routing Rules

Define Skills, Set up Skill Requirements, Set up Resource Skills

Set up Service Locations, Set up Location Skills, Define Work Types

36. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.

How should the Consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the Service Territory.

Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

Add one hour to the start and end times on the Service Territory Member's Operating Hours.

Subtract one hour from the start and end times on the Service Territory.

37. Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

38. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

Designate a Skill-based resource to the Work Order.

Assign a Preferred status Resource Preference to the Account.

Configure an account preference on the Service Resource record.

Include the Required Resource work type in Scheduling Policies.

39. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

How should the Consultant meet these requirements?

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

40. Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

Page 5 of 5

41. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

42. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

Color Palettes

Gantt

Gantt Map

Appointment List

43. Universal Containers (UC) wants to deploy Knowledge to its field team,

How should UC ensure its Technicians can access Knowledge Articles offline?

Use Work Types to assign associated Articles to Work Orders.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments

44. Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

45. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.

How can geolocation tracking for contractors be disabled?

Set the Geolocation Update Frequency field to zero for contractors.

Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

Uncheck the Geocoding field on the Contractor's profile.

A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

46. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.

How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

Use Orders and Order Products.

47. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

Configure Schedule Policy by modifying Work Rules and Service Objectives.

Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

Default Travel Speed is used only if a different travel speed is null on the resource.

A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

Set Auto Schedule to True upon creation of the Service Appointment.

48. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

Use the Assets without Products report.

Use standard reports and reference the Parent Asset and Root Asset fields.

Create custom reports and reference the Parent Asset and Root Asset fields.

Enable and customize the View Asset Hierarchy action.

49. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Actual Start, Actual End

Arrival Window Start, Arrival Window End

Scheduled Start, Scheduled End

Earliest Start Permitted, Due Date

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