Genesys GCP-GCX Exam Questions Simulate Actual GCP-GCX Exam

GCP-GCX exam dumps questions are designed to simulate the actual exam. This means that you will get a feel for the types of questions you can expect to see on the exam, as well as the format and difficulty level. In addition, Genesys Cloud CX GCP-GCX dumps are often accompanied by detailed explanations and answers. This means that if you get a question wrong, you can learn from your mistake and understand why the correct answer is the right one. Test free online GCP-GCX exam dumps below.

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1. What is the maximum limit for creating performance dashboards for private users?

10

15

20

25

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2. Under which container is Queue available?

Contact Center

Telephony

Integration

Routing

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3. Profiles can contain various types of information about people in the organization.

Why it is essential to have employees complete their profile information?

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep Linkedin details updated.

When employees have free time, they can review biographies of their peers.

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4. _________ binds the numbering plan with the trunk.

Inbound route

Outbound route

Edge

Edge Group

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5. Which of the following statements are true? (Choose three.)

A queue report only counts interactions handled by an agent.

An Abandon is an interaction that disconnects before an agent handles it.

An agent-based report counts any interactions an agent worked with.

Each report contains a predefined set of metrics.

Reports once created cannot be configured.

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6. Which protocol is used to transport digitized audio?

TLS

TCP

RTP over UDP

SIP over UDP

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7. What is the correct statement about Divisions?

A user can belong to more man one Division

Users can only access the Division they belong to.

Transactional objects (Interactions) are not division-aware.

A User can belong to only one Division, but can access as many division as needed.

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8. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

80 calls must be answered every 20 seconds.

80% of calls must be answered within 20 seconds.

80% of agents must answer calls within 20 seconds.

20 chats and calls must be answered in 80 seconds.

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9. Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

Harmony OS

iOS

Windows 10 Mobile

Android

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10. Which of the following types of interactions can be configured for Recording Policies?

Call

Chat

Email

Message

All of the above

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11. Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.

Which of the following options would help him perform his task?

Documents

Directory

Workspaces

Activity

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12. Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

Short-Term Forecasts

Schedules

Long-Term Forecasts

Forecast simulator

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13. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.

What is the most likely reason for this?

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user's phone is unplugged.

The phone number is being used by a different user.

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14. Which dialing mode allows the agent to see customer information before dialing?

Progressive

Predictive

Preview

Power

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15. What options are available for exporting data from a view? Choose 2 answers

Chat

DOCX

PDF

TXT

CSV

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16. Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

IVR

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17. Which embedded clients does Genesys Cloud CX support? Choose 2 answers

Oracle

Salesforce

Zendesk

Zoho

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18. If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

True

False

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19. Which of the following statements defines a critical question in an Evaluation Form?

Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

Critical questions are questions that the agent must answer.

Critical questions are multiple choice questions that have a higher weightage than non-critical questions.

If answered "No", critical questions will result in an evaluation score of zero for the interaction.

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20. Which of the following Edge features provides client and server-side call matching?

SIP gateway

SIP proxy

Media server

Call broker

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21. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.

Add John to Genesys Cloud CX again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud CX support.

Tell John to be patient and wait for the email to arrive.

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22. Genesys Cloud CX Voice is __________.

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud C

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud C

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23. Which of the following components can be added to scripts? (Choose four.)

Text

Call Flow

Checkbox

Web Page

Image

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24. The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

True

False

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25. Which view displays current metrics and information about queues if you have a membership?

Queues Activity

Queues Performance

My Queues Activity

Queues

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26. Which role is automatically assigned to a new user?

User

Communicate - User

admin

employee

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27. Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Full Access

Partial

Read-Only

Write-Only

Contributor

Collaborator

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28. Which feature enables a voice interaction to interrupt an email interaction?

Utilization

ACD Skills

Emergency Routing

Scripts

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29. Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

The DID number and extension are not listed in the DID or extension pools.

The DID number and extension are considered the same numbers and entered into the same phone.

The user does not have the proper license type, roles, and permissions.

The DID number and the extension do not have the same last 4 digits.

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30. Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Supervisor

admin

employee

User

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31. The________provides a high-level overview of a campaign's performance

Historical view

Campaign Performance Summary view

Campaign Performance Detail view

Q Outbound Campaign view

Dynamic view

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32. If you have not created any additional templates, you will have several default template options when creating a new script.

These default templates are: (Choose four.)

Blank Script

Default Callback Script

Default Inbound Script

Default Outbound Script

Collection Script Template

Sales Script Template

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33. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

True

False

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34. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

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35. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

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36. The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions

Genesys Cloud CX Supervisor

Genesys Cloud CX Hub

Genesys Cloud CX Task Manager

Genesys Cloud CX Social Media Analyzer

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37. Which of the following best defines the ACD evaluation method Best Available Skills?

Looks for the first available agent and Ignores any skill requirements

A Matches the interaction to the first available agent who has all of the requested skills.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating

The average is calculated using the agent's proficiency rating for each of the requested skills

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38. What is a major advantage of the Genesys Cloud CX environment being a collection of microservices?

Easier to isolate and correct bugs

Distributed data management

Increased scalability and flexibility

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39. A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

True

False

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40. Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Language

Roles

Skills

Queue

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41. Which options can be configured when setting up a queue? (Choose two.)

Wrap-up Codes

ACD Skills

Utilization

Alerting Timeout

Inbound Flows

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42. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

True

False

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43. If you have not configured an email address to report issues to, Genesys Cloud CX:

Automatically creates an email address and routes all such emails to this address.

Does not route the emails to any email address.

Sends the emails to anyone who has the admin role assigned in your organization.

Collects such emails and stores it until an email address to report issues is configured.

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