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Using Deploying Cisco Unified Contact Center Express 500-052 questions can help you build confidence as you prepare for the exam. By practicing with these 500-052 dumps questions, you will be better prepared and more confident when you take the actual exam. Besides, 500-052 exam dumps questions cover a wide range of topics that are relevant to the certification exam. By using 500-052 dumps questions, you will be able to ensure that you have a comprehensive understanding of the material covered on the exam. Practice free Cisco 500-052 exam dumps below.

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1. Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Longest available

Least skilled

Most handled contacts

Most skilled

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2. Which type of information is available from the Cisco Unified Contact Center Express Control Center?

database replication status

system parameters configuration

date and time of most recent failure

Cisco Unified Communications Manager cluster status

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3. Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

graphical reports

dockable windows

access to chat logs

URL push to agents

send an email to an agent

send a call in queue to a specific agent

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4. What information from the first node is used as the secret key during second node installation?

administrator password

application user password

security password

IP address

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5. Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Delete a resource group.

Remove a skill from a CS

Enable automatic work on a CS

Modify the skill competence level of an agent.

Create a resource.

Delete a skill

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6. Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)

CallSubflow step

On Exception Goto step

Trigger Application step

Connect step

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7. In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

ASR or TTS servers

wallboard server

SMTP server

enterprise database

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8. Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

Apply a ''Warm Standby'' license.

Apply a ''WAN Standby'' license.

Do a fresh installation of the whole system as high availability over WA

Reinstall second Cisco Unified CCX node and add it to cluster over WA

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9. The Agent email feature is available in which Cisco Unified Contact Center Express packages?

Premium and Enhanced

Premium, Enhanced, and Standard

Premium only

Premium and Standard

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10. What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

50

150

300

400

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11. During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

Timeout

SQL Error

Successful

No Data

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12. What does it mean for a variable in the Application Editor to be defined as a parameter?

The variable can be used to pass data to and from subflows.

The value for that variable can be supplied via Application Configuration in Application Administration.

The value for that variable is defined by the calling application.

The variable can be used in conditional steps.

The variable can be used to pass data to and from VoiceXML applications.

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13. Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

IVR System Prompts

Cisco Supervisor Desktop

Unified Communications Operating System

Cisco Unified Communications Manager

Workforce Management

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14. Which tool is used to size Cisco Unified CCX?

Analysis Manager

Cisco Unified Communications Sizing Tool

Expert Advisor

Cisco Unified Real-Time Monitoring Tool

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15. Which criterion can be used to control supervisor workflows?

length of time an agent is in the NotReady state

number of agents logged in

number of calls abandoned

duration of oldest call in queue

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16. Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Control Center on Cisco Unified Contact Center Express Serviceability

System page on Cisco Unified Contact Center Express Administration

Cisco Desktop Administrator

Cisco Unified Communications Operating System Administration

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17. Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A supervisor can use Finesse IPPA to act as an agent and accept calls.

An agent can sign in to Finesse IPPA and initiate call recording.

A supervisor can sign in to Finesse IPPA and initiate call recording.

An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

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18. What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

2 ms

10 ms

50 ms

80 ms

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19. Where can you start, stop, and restart Cisco Unified Contact Center Express services?

the system page on Cisco Unified Contact Center Express Administration

Cisco Desktop Administration

Control Center on Cisco Unified Contact Center Express Service ability

Cisco Unified Communications Operating System Administration

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20. In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

recording

monitoring

embedded browser

call-control buttons

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21. Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express Media Subsystem

Cisco Unified CallManager Device Configuration

Cisco Unified Contact Center Express Directory Management

Cisco Supervisor Desktop

Cisco CRS Administration, JTAPI Trigger Creation

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22. Which statement is true about the ability to look up customers in Cisco Context Service?

Exactly one customer object is returned, based on the search parameters that are provided

If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

An array of customer objects is returned, based on the search parameters that are provided.

Cisco Context Service does not provide the ability to look up customers.

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23. In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

to invoke a specified method of a custom Java class

to reference a variable of a custom Java Object

to pass variables between two different workflows

to create an object for the purpose of executing methods on a remote computer

to get a reference to the Contact and Session states

to allow for arguments to be passed to a specified method

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24. Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

Take no action, because a supervisor cannot monitor more than one team.

Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

Assign the supervisor as primary supervisor for all the relevant teams.

Add the supervisor as a member of all the relevant teams.

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25. Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

Write Document

Place Call

Send HTTP Response

Cache Document

Create URL Document

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26. Which step library is included in the license for Cisco Unified CCX Standard?

ICM steps

email steps

document steps

database steps

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27. If you use skills-based routing, where is the agent selection criteria defined?

in the Contact Service Queue definition

in the Resource definition

in the Skill definition

in the Skill Group definition

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