Get Certified Easily with Online CRT-101 Dumps

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April 12, 2024

Using Certification Preparation for Administrator CRT-101 questions can help you build confidence as you prepare for the exam. By practicing with these CRT-101 dumps questions, you will be better prepared and more confident when you take the actual exam. Besides, CRT-101 exam dumps questions cover a wide range of topics that are relevant to the certification exam. By using CRT-101 dumps questions, you will be able to ensure that you have a comprehensive understanding of the material covered on the exam. Practice free Salesforce CRT-101 exam dumps below.

Page 1 of 8

1. AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

Ensure the Market Segment field on the Lead is mapped to right field on Account.

Ensure Account has a field that has the exact same name as the new Lead field.

Write a Validation Rule to ensure the Account has a value in that field.

Write a record-triggered flow to copy the custom field from Lead to Account.

2. What should an administrator use as an identifier when importing and updating records from a separate financial system?

Auto-Number field?

External ID

Rich text field

Record ID

3. An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set.

Which feature should the administrator enable to meet this requirement?

Knowledge Management.

Omni-Channel

Escalation Rules

Territory Management

4. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.

How should an administrator ensure this requirement?

Make the field universally required.

Create a Process Builder to set the field.

Define an approval process for the child.

Require the field on the record type.

5. The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.

Which automation tool should an administrator use?

Approval process

Workflow rule

Flow builder

Validation rule

6. The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process? Choose 2 answers

Field Update

Chatter Post

Auto launched Flow

Email Alert

7. 1.Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

Fields and relationships

Related lookup filters

Record Type

Picklist value sets

8. Which three aspects of standard fields should an administrator customize? Choose 3 answers

Picklist Values

Help Text

Field history tracking

Decimal Places

Field name

9. What should an administrator use as an identifier when importing and updating records from a separate system?

Rich Text field

Record ID

Auto-Number field

External ID

10. The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Auto-response rules, Macros, Entitlements

Auto-response rules, Queues, Macros

Auto-response rules, Queues, Escalation Rules

Auto-response rules, Entitlements, Escalation Rules

Page 2 of 8

11. A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the Campaign to simplify reporting?

Add different record types for the monthly event types.

Create individual Campaigns that all have the same name.

Configure campaign Member Statuses to record which event members attended.

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

12. Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure? Choose 2 answers

Password different then username

Prevent common words

Minimum password length.

Password complexity requirement.

13. Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.

What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

Hierarchy column

Lookup filter

Formula field

Junction object

14. New leads need be routed to the correct Sales person based on the lead address.

Configure validation rule

Use lead assignment rule

Create a formula field

Assign with an escalation rule

15. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.

Which two automation tools should the administrator use? Choose 2 answers

process builder

workflow Rule

Field Update

Outbound Message

16. What will happen to the Chatter post in this situation?

The pending Chatter post will be canceled.

The pending Chatter post will be sent on the 10th of the month

The pending Chatter post will be will be paused.

The pending Chatter post will be sent in 30 days.

17. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

Update page layout assignments.

Define multiple record types.

Assign Lightning pages as app default.

Create different user profiles.

18. An Administrator supporting global team of salesforce users has been asked to configure the company settings

Which two options should the administrator configure? Choose 2 Answers

Password Policy

Default Language

Currency Local

19. An administrator at Northern Trail Outfitters is creating a validation rule.

Which two functions should the administrator use when creating a validation rule? Choose 2 answers

Formula return type

Error condition formula

Error message location

Rule active date

20. User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

Add Component visibility filters to the Components.

Remove fields from the record details component.

Delete the extra component from the page.

Include more tab components with filters.

Page 3 of 8

21. An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

Activate the critical update in a sandbox.

Allow the critical update to auto-activate.

Activate the critical update in production.

Allow the critical update to auto-activate in a sandbox.

22. Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

How should an administrator make the quick action available on the Salesforce mobile app?

Create a custom Lightning App with the action.

Modify compact Case page layout to include the action.

Include the action in the Salesforce Mobile Navigation menu.

Add the Salesforce Mobile and Lightning Experience action to the page layout.

23. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.

Which automation tool should an administrator use to build this discount calculator screen?

Flow Builder

Workflow Rule

Platform Event

Process Builder

24. The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.

Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

Enable creation of Recurring Tasks in Activity Settings

Disable shares Activities.

Add create Recurring series of Tasks field on Page Layouts

Turn on Task Notifications service.

25. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.

What tool should the administrator use to fulfill this request?

Lead Conversion.

Require Field.

Workflow Rule

Validation Rule

26. Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.

How should the administrator configure Salesforce to capture the expiration date of the warranty?

Use a formula as the default value of the warranty Expiration Date field.

Create a formula field to display l year from the warranty purchased.

Add a validation rule to ensure the Expiration Date field is populated.

Include the warranty Expiration Date field on the mobile page layout.

27. An administrator has been asked to change the data type of an auto number to text field.

What should the administrator be aware of before changing the field?

Existing field values will remain unchanged.

Existing field values will be Converted.

Existing field values will be deleted.

Existing auto number field to Text is prevented.

28. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure? Choose 2 answers

Sales Quotes

Opportunity List View

Forecasting

Opportunity Stages

29. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.

Search for licenses types in setup.

User Licenses Related List in Company information.

User Management settings in setup.

Usage based entitlement related list in company information.

30. A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.

How can an administrator troubleshoot this problem?

Create a permission set to allow the user to edit Campaign Members.

Provide the user access to both Leads and Contacts to edit all Members.

Make sure the Marketing User Checkbox is checked on the user record page.

Run a Campaign report and update any Member information via Data Loader.

Page 4 of 8

31. Universal container has a contact Lightning record Page with a component that shows LinkedIn data.

The sales team would like to only show this component to sales users when they are on their mobile phones. Choose 2 Answers.

Filter the component visibility with User > Profile > name = sales User.

Filter the component visibility with Form Factor = phone

Filter the component visibility with view = Mobile/Tablet.

Filter the component visibility with User > Role > Name = Sales User.

32. What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 Answers.

Update the organizations chatter setting to allow approvals.

Enable the organizations Email approval response setting.

Specify initial submission actions within the approval process.

Add the Items to approve component to the approvers home page.

Create a flow to automatically approve all records.

33. The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.

What tool should the administrator use?

Email-to-Case

Assignment Rules

Auto-Response Rules

Web-to-case

34. Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

The data in the field is stored for 20 days.

The data is permanently deleted.

The data associated with the field is required.

The data is restorable from the recycle bin.

35. The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales

manager is out on vacation.

What should administrator use to fulfill the requirement?

Delegated approver

Two step Approval process

Approval history related list

Delegated Administrator

36. An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

The Username is not a corporate email address

The username is less than 80 characters.

The Username is a fake email address.

The Username is already in use.

37. Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.

How should the administrator deliver this requirement?

An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.

An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.

A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders

A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders

38. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team? Choose 2 answers

Configure a flow to assign the cases to the queue.

Use assignment rules to set the queue as the owner of the case.

Add Cass to the existing queue as available object.

Create a new queue and add Cases as an available object.

39. Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

Any metadata changes to the package have to be recreated in production.

The installation link has to be modified to test.saiesiorcc.com.

Install for Admins Only will be the only Install option available.

The package will be removed any time the sandbox is refreshed.

40. The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.

What feature can be used to track this in Salesforce?

Lightning Usage App

User Report

Permission Set Groups

Page 5 of 8

41. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Auto - Response Rules

Validation Rule

Escalation Rule

Assignment Rule

42. Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.

What approach should an administrator take to meet this requirement?

Set up Web-to-Lead form the interns use.

Define a record type and assign it to the interns.

Create a separate Lead Lightning App.

Update the active Leas Assignment Rules.

43. Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.

What Should the administrator Configure to meet this requirement?

Create a quick action.

Create a new approval process.

Create a new sales process.

Create a new Opportunity product.

44. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

Contract

Case

Ticket

Request

Account

45. Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.

How should an administrator accomplish the request?

Create a workflow role to update the Event Date Field.

Create an approval process on the Campaign object.

Create a sharing rule so that other agents can view events.

Create a campaign for agents to request event dates.

46. Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.

Which two tools should an administrator use to build this solution? Choose 2 answers

Validation Rule

Flow Builder

Approval Process

Quick Action

47. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR

system. This process needs to be reviewed by managers and directors.

Which two tools should and administrator configure? Choose 2 answers

Quick Action

Outbound Message

Approval Process

Email Alert Action

48. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list

from the Account record. Sales users want to see Case created date and status while Customer Care

would like to see owner, status, and contact.

What should the administrator use to achieve this?

Related Lookup Filters

Compact Layout Editor

Page Layout editor

Search Layout Editor

49. The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind? Choose 2 Answers

Only one theme can be active at a time, and a theme applies to the entire org.

Themes apply to salesforce classic and to the salesforce mobile app.

Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

Chatter external users see the built-in Lightning theme only.

50. The Support team at Ursa Major Solar prefers using split list views on the case homepage.

Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Filter by a single shipment record type in the list view.

Include the Shipments tab on the app's navigation bar.

Split views are only available on standard objects.

Add the Manage List Views permission for support users.

Page 6 of 8

51. The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.

How were these records added without error?

The Restricted picklist checkbox was unchecked.

Field-level security was set to Visible for all profiles.

A global picklist value set was used to populate the picklist.

The Add to All Record Types checkbox was selected.

52. The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.

What should the administrator do to identify why the user is unable to login?

Review the Security token.

Review the password history.

Review the Password policies.

Review the Login history

53. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK

has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

Create a workflow rule with an outbound message.

Set up a scheduled process in Process Builder.

Configure a scheduled flow in flow Builder.

Use a process to update the account when it is edited

54. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.

How should an administrator provide proper access?

Create a new profile

Configure permission sets.

Assign a new role.

Set Up Manual Sharing

55. An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?

Assign Task

Outbound Message

Create Record

Custom Notification

56. An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.

How should the administrator accomplish this?

Create a new page layout and a new section titled highlights panel.

In the Account object manager, create a custom compact layout.

From the page layout editor, drag the field to the highlights panel.

Make the field required and move it to the top of the page.

57. The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of the variables in the flow is missing on the debug screen.

What could cause this issue?

The available for input checkbox was unchecked.

The flow is an inactive version

The field type is unsupported by debugging.

The available for output checkbox was unchecked.

58. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request? Choose 2 answers

Web-to-Case

Case Escalation

Case Queues

Email-to-Case

59. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure? Choose 3 answers

Maximum invalid login attempts

Prohibited password values

Require use of Password Manager App

Password complexity requirements

Number of days until expiration

60. The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.

What should an administrator take into consideration when undeleting the field?

The field needs to be re-added to reports.

The field history will remain deleted.

The field needs to be restored from the recycle bin.

The field needs to be re-added to page Layouts.

Page 7 of 8

61. Universal Containers has enabled Data Protection and Privacy for its org.

Which page layouts will have the Individual field available for tracking data privacy information?

Case and Opportunity

Account and User

Contact, Lead, and Person Account

Individual, User, and Account

62. Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?

Object Permissions

App Permissions

Pig wide Defaults

Tab Settings

63. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

Data Loader

Mass Transfer Tool

Data Import Wizard

Dataloader.io

64. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.

Which two options should the administrator consider when resetting the user’s password? Choose 2 answers

Resetting the password will change the user’s password policy.

Single sign-on users can reset their own passwords using the forgot password link.

Resetting a locked-out user’s password automatically unlocks the user’s account.

After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.

65. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.

What tool should the administrator use to replace the workflow rules?

Quick Action Flow

Before Save Flow

Scheduled Flow

Screen Flow

66. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.

Which are two considerations for enabling this functionality? Choose 2 answers

Collaboration groups are created automatically for every department.

Object layouts should be configured to include the groups related list.

The Add Record action must be configured in the group publisher.

An administrator needs to create a group to enable record sharing

67. An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Process Builder

Approval Process

Outbound Message

Flow Builder

68. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

Set up Big Deal Alerts for the amount.

Enable Opportunity Update Reminders

Opportunity warning in Kanban View.

Key Deals component on the homepage

69. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

70. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process? Choose 2 answers

Add a path for stage to the opportunity record page.

Use a Kanban list view for Opportunity.

Configure an auto launched flow for Opportunity editing.

Create a simplified Opportunity page layout.

Page 8 of 8

71. Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?

Einstein Case Routing

Auto-response rule

Case assignment rule

Case escalation rule

72. An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.

What should the administrator do to meet this requirement?

Assign the standard System Administrator profile to the analytical user.

Give the user View all access and assign them to the highest role in the role hierarchy.

Create and assign a custom profile with Delete access removed for each object.

Create and assign a permission set that includes Read, Create, and Edit access

73. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?

Detail Column

Bucket Column

Group Rows

Filter Logic

74. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Reduce the number of case status values to five.

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.

Review which status choices are needed for each record type and create support processes for each that is necessary.

Edit the status choices directly on the record type.

75. Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

Custom Account Field

Standard Account Field.

Cross Object Formula Field

Master detail relationship Field

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