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1. Which is an accurate description of an unfair labor practice?

2. While reviewing the organization's 360-degree feedback reports, an HR manager notices discrepancies in the feedback provided for the team lead in the accounting department. The individual's supervisor has rated the team lead's performance highly, but the team itself is dissatisfied with the way the team lead treats them. They are afraid to disagree, however, because the team lead berates them at meetings for voicing their opinions. The HR manager has heard rumors about this behavior and asks to view the team lead's performance self-evaluation feedback report.

What is the best way to handle the request by the HR manager to view the team lead's feedback report?

3. A manager approaches the HR director with concerns about an increase in absenteeism among her staff.

Which of the following best explains how absenteeism is related to employee engagement?

4. At the end of a training class on conducting research on consumer preferences in detergent brands, a training participant is asked to produce a consumer research plan for a popular detergent brand.

Which of the following levels of learning is the employee being asked to demonstrate?

5. When is it appropriate to create a corporate social responsibility (CSR) program in an organization?

6. What type of global strategy primarily benefits a company because it creates strong customer ties and responsiveness?

7. Which of the following is a valid BFOQ?

8. A company is consistently having trouble hiring designers in its creative department, a key unit within marketing that produces all the graphic and pictorial art deliverables for clients. After a couple of months, the recruiting team finds a strong candidate. The candidate requests working first as an independent contractor and then transitioning to permanent employment. After two weeks, work is going smoothly, and the creative unit manager is working with the HR manager to extend an employment offer. Company policy requires all new candidates must successfully pass a drug screen as a condition of employment, but when the candidate is tested, the candidate tests positive for marijuana. The HR manager questions the candidate, who states that the drug was used while he was on a consultancy job in a state where recreational use of marijuana is legal.

The creative unit manager requests that the HR manager make an exception to the company policy and allow the hiring process to continue.

How should the HR manager address the request?

9. Which of the following situations is legal under the common law concept of employment-at-will?

10. A change readiness assessment shows that a unit has thoroughly planned responsibilities and roles in implementing a well-described change in processes.

What other important information does an OED specialist need to assess change readiness here?

11. How has Corporate Social Responsibility (CSR) approaches evolved in corporations?

12. What is revealed when leaders see a danger but decide not to address it?

13. A company has a high record of work-related injuries, absenteeism, and substance abuse. HR intends to address these issues by first keeping records of all reportable incidents and then encouraging employee participation in corrective action.

What is the MOST important task for HR to do next?

14. Which principle of employment at-will affects employers in countries that recognize this employment right?

15. A department has consistently missed its quality goals for the past year and asks HR to analyze and correct the situation. HR redesigns work processes to parallel processes used in more successful departments. After a year, quality metrics have still not improved.

What is the most likely reason?

16. An organization has typically allowed individual unit managers to handle all interviews, granting the managers a large degree of autonomy to select candidates. However, the new HR director has identified that this policy has caused a large variance in the actual quality of candidates that are hired, impacting the organization's overall performance. The HR director wants to bring all interviews under the direction of HR, but she receives significant pushback from managers, who fear losing control over who they hire.

Which is the best option the HR director can select to increase the quality of new hires while respecting the desires of managers to have a final say over who they hire?

17. An employee from an organization's headquarters in the United States accepts a position at a subsidiary in Hong Kong. The headquarters' assignee will receive the same pay as Hong Kong citizens working in equivalent positions.

This is an example of which international compensation approach?

18. A multinational company is assessing its corporate social responsibility (CSR) goals and expectations for the coming year.

How can HR best help with this initiative?

19. An organization is facing a deadline on a contract with a major customer. HR is aware that an agreement with one of the unions representing employees is due for negotiation.

How might the organization's budget be affected?

20. An OED team launches an intervention, developing a new process for the accounting department. Accounting has been directly involved in the project, and its members are prepared for the change. The process affects other departments, however, and their reaction is negative.

What is the probable cause of this outcome?

21. A software company is opening a facility in China. Some U.S. management and key personnel will be transferred; however, most new employees will be hired in China. Company executives want more information about the Chinese workforce, including a workforce evaluation of the labor market in China.

What first step should be accomplished as soon as possible?

22. In which stage of strategic planning do managers develop action plans and assign staff members to projects?

23. Which of the following is an example of disparate treatment?

24. To enhance HR effectiveness, what should HR measure as opposed to measuring processes?

25. A company experienced a high degree of turnover during the past year. Senior leadership is worried about the level of turnover and worried that HR is not moving fast enough to fill these positions. The hiring manager says that the applicant pool has been weak lately and they have had trouble finding qualified candidates to hire from within the pool which HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees.

What would be the most effective step to avoid unwanted turnover in the future?

26. HR must create a training that will enable employees find information and guidance on how to respond to compliance and ethical issues.

Which training approach will be most effective?

27. An HR manager is investigating reasons for job turnover among company employees moving from one job or department to another.

Which data collection method would provide the information without initiating interdepartmental conflict?

28. What is the first thing an organization should do if they fear their employees are being lured away by more money elsewhere?

29. What should be the first step in changing an organization's culture?

30. Consumers are engaging in a boycott campaign against a global organization whose supply chain has been discovered to be involved in child labor and human trafficking. Due to the boycott, the organization has had to begin layoffs over which employees are disgruntled over.

Which risk management tactic is most suitable for the HR manager to take?

31. This type of HR audit focuses on the strengths and weaknesses of systems and processes to determine whether they align with HR functional goals and the overall organizational plan;

32. The PRATTLE corporation intends to contract out its recruitment and benefits administration to gain economies of scale and ensure consistency through a reliance on user-friendly technological delivery.

Which HR structural alternative does this represent?

33. --------- stakeholders are those whose concerns the organization must address in order to ensure its own survival.

34. ----- is established as an independent department that provides expert services within a focused area to internal clients;

35. In a ------ structure, each business unit can supplement its resources by selecting what it needs from a menu of transactional services that the units agree to share.

36. An HR manager attempting to determine if the cost of a new HRIS system will equal the return within ten months is using which of the following types of measures?

37. Senior management commitment is critical to a company's diversity and inclusion initiative.

Which information should be included in a business case to gain that commitment?

38. As VP of HR, you are helping your company's executive committee plan a highly experimental manufacturing process. It will be employing unusual nontraditional technology and work structure to produce an innovative product. There is a significant possibility that the venture will fail, however, if it is successful, the profits will be immense. Your company has manufactured a related product line for over 50 years using traditional methods.

With your knowledge of organizational culture, you suggest that;

39. This role of HR encompasses what is regarded as transactional activities;

40. ------- is the HR structure that allows businesses with different strategies in multiple units to apply HR expertise to each unit's specific strategic needs;

41. Which action is characteristic of constructive discipline?

42. What is the primary focus of organizational development?

43. With this budgeting method, all objectives and operations are given a priority ranking;

44. A municipality enacts certain employee benefit requirements. An organization operates in municipalities in regions all around the country. The HR director must decide how to address this situation.

What legal concept does this situation represent?

45. There has been an increase in resignations from the younger employee population. In exit interviews, the younger employees say that they feel they were overlooked by senior executive management.

Which kind of data should HR collect to help measure inclusion?

46. Just before the strategic planning process begins, the HR manager becomes aware of widespread discussions between functional managers on how to use the process to advance pet projects.

How should the HR manager ensure that the strategic planning process is successful without it being abused for personal gain by the functional managers?

47. What is a National Contact Point (NCP)?

48. What is the core purpose of a global organization's code of ethics?

49. A supervisor conducts an investigatory meeting to obtain information that could be the basis for a disciplinary action.

According to the Weingarten case, who may union employees have attend the investigatory meeting?

50. A -------- is highly centralized and subsidiaries are often very dependent on the Headquarters.

51. According to the Immigration Reform and Control Act, what two things must an employer check for when hiring?

52. How does the Organization for Economic Co-operation and Development (OECD) Guidelines support corporate governance?

53. A multinational organization identifies a lack of global perspective in its leadership ranks. Current leadership has typically been cultivated from within, working up through positions at the main corporate office.

Which action will best serve the organizational goal of developing strong global leaders?

54. A -------- is similar to a portfolio of independent businesses where the headquarters is in the home country, but the divisions have a great level of autonomy.

55. A company experienced a high degree of turnover during the past year. Senior leadership is worried about the level of turnover and worried that HR is not moving fast enough to fill these positions. The hiring manager says that the applicant pool has been weak lately and they have had trouble finding qualified candidates to hire from within the pool which HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees.

What would be the best way for HR to bring in more qualified candidates?

56. The C-Suite of a company with 600 employees intends to hire 150 employees in the next 12 months. The Chief Operating Officer and the HR Director are both responsible for the expansion initiative. The company headquarters is located in a small underdeveloped city. The local school system is slightly above the state average in terms of funding and graduation levels. The local economy is based on small businesses and manufacturing. The wage base in the city is significantly lower than that of the nearest larger city. The HR director is concerned about the ability to attract new candidates. The new positions will be administrative, business development, technical, and managerial. The HR director intends to propose that some current employees can be developed for promotion. The HR staff of two employees is excited about the project.

Which would be the first step the HR director should take to gather more detailed information to begin the staffing process?

57. Who must begin the process of creating an ethical environment?

58. At what stage of the corporate social responsibility (CSR) strategic process does a global organization decide whether there will be local initiative leadership and how they will coordinate with global efforts?

59. What is meant by a fiduciary duty or obligation?

60. The HR and IT directors are considering how to align their functions with a new organizational strategy aimed at achieving greater customer confidence.

What would be the most logical area for collaboration?

61. The Rose Scent Store has all HR personnel located within an HR department from where they deliver services to the entire organization.

The Rose Scent Store has a;

62. The Flourish organization has moved to the Plan Implementation stage of its CSR strategic process.

Which of the following will apply at this stage?

63. Which action would ensure global assignment success?

64. In the sender-receiver communications model, what is it called when things get in the way of the communication exchange?

65. What is the FIRST step in protecting employee data from espionage?

66. Gaps between actual and desired performance are best identified in which phase of the ADDIE process?

67. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees. Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

Which approach should the HR director take after learning that a competing hospital is opening nearby and recruiting for office positions?

68. What must HR practitioners include in its focus in order to be a strategic partner;

69. Excel College is a community college with four campuses. Each campus has one president, two vice presidents, five deans, 12 department chairs, over 100 faculty members, and several persons in support roles. The presidents from each campus report to four vice-chancellors and the vice-chancellors report to the chancellor. It is clear that Excel college has a well-defined ____________

70. Which of the following is a potential advantage of a heterogeneous global team?

71. What budgeting method categorizes according to enterprise undertakings as opposed to standard departments?

72. An organization is struggling to attract and retain top talent. The organization has raised compensation to levels that are above average compared to the market but has not noticed an appreciable increase in hiring success.

Which action should the organization take next to address the issue?

73. Why might an employer choose to accept a union?

74. A 170-employee manufacturing company has won a $3 million government contract and must produce 60,000 aircraft parts over the next three months. Presently, the production department runs two shifts and utilizes 60 skilled workers per shift. Normal production for the company is 50,000 parts per month. The company must maintain current production and fulfill the new order. Currently, it has 10,000 parts in inventory.

Which of the following staffing strategies will work best in this situation?

75. What must be shown to upper management in order to make an effective business case?

76. A company is consistently having trouble hiring designers in its creative department, a key unit within marketing that produces all the graphic and pictorial art deliverables for clients. After a couple of months, the recruiting team finds a strong candidate. The candidate requests working first as an independent contractor and then transitioning to permanent employment. After two weeks, work is going smoothly, and the creative unit manager is working with the HR manager to extend an employment offer. Company policy requires all new candidates must successfully pass a drug screen as a condition of employment, but when the candidate is tested, the candidate tests positive for marijuana. The HR manager questions the candidate, who states that the drug was used while he was on a consultancy job in a state where recreational use of marijuana is legal.

The senior executive team requests that the HR manager research industry leanings regarding hiring policies and drug use during personal time.

How should the HR manager gather the information?

77. ------ kind of culture focuses on intangibles like beliefs, attitudes, and values?

78. As director of HR, you are designing an ethics program for your organization You plan to develop a written code of ethics, training for all organizational members, and means for organizational members to obtain advice on ethical situations.

What critical element is missing from your plan?

79. How does a corporate social responsibility (CSR) program impact employee retention?

80. Why should an organization measure the retention rates of high-potential employees?

81. What organizational change may result in decentralization of authority downward?

82. What is the most important factor HR should consider before conducting an employee engagement survey?

83. In order to add value to the human capital of the organization:

84. The key difference between the general FMLA leave and the military caregiver FMLA leave is;

85. An employee relations manager works on a 400 person call center that is part of a larger 7000-person organization. The center operates 24 hours a day, 7 days a week. The manager received an email from one of the call center employees, who indicated that he feels harassed and needs to speak with someone immediately. The HR manager makes plans to meet with the employee before his evening shift. The employee says that his supervisor treats him differently and is spying on him at work. He accuses her of logging onto his computer and making program changes and sending inappropriate changes and of sending inappropriate messages to other employees. When the HR manager asks for proof the employee says that the manager has deleted all evidence of her activities. In addition, he believes that at least six other employees, including the marketing manager, are trying to discredit him. The employee further accuses the marketing manager of making sex advance toward him. The HR manager says that she will investigate the charges. Her first steps to speak with the supervisor. The supervisor reports that there have been problems with the employee for some time, as the HR managers know from looking at his file. There have been several warnings, but his behavior is becoming more erratic, and other team members do not feel comfortable working with him. The supervisor wants to proceed with the termination of the employee. She is concerned that nothing happens, she will start to see high performing employees leaving the organization. The HR manager then mentions accusations of sexual harassment. The Supervisor is angry at being accused of harassment, threatens to obtain legal counsel if this investigation proceeds, and yells, "This employee is crazy!" as she storms out of the HR manager's office. The employee leaves work at the end of his shit gets into a car accident and sustains minor injuries. He alerts the HR manager that he will be away from work for 2 to 3 weeks and, as proof, forward a physician's note. This note accidentally includes a reference to possible mental illness. The employee also states that he believes the supervisor caused the accident.

How should the HR manager handle the supervisor's outburst?

86. Under the WARN Act:

87. A recent employee survey reveals inefficiencies in production processes.

Which structured activities should be recommended to correct the inefficiencies?

88. A global company concerned with consistency among locations will likely use this approach to goal-setting.

89. What measures the degree to which a test meets the qualities of a good test?

90. This role of HR includes routine activities of HR such as hiring, recruiting, onboarding, employee communication;

91. What is a generally recognized employer right?

92. A county library has a job opening for a librarian. The position description includes a statement about the ability to provide reference services requiring knowledge of the library collection, reference tools, and materials. For this position, the statement is a(n)

93. Which of the following is TRUE about corporate social responsibility (CSR) policies and programs?

94. The Drug-Free Workplace Act of 1988 applies to what kind of organization? (choose all that apply)

95. A company experienced a high degree of turnover during the past year. Senior leadership is worried about the level of turnover and worried that HR is not moving fast enough to fill these positions. The hiring manager says that the applicant pool has been weak lately and they have had trouble finding qualified candidates to hire from within the pool which HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees.

What would be the best way for HR to address senior leaders' concerns about turnover?

96. A --------- Human Capital Management (HCM) solution strategy is one involving an end-to-end suite designed to manage the entire life cycle of an employee within one integrated system;

97. How does the self-service component of an HRIS shift HR's focus from transactional to transformational?

98. Corporate governance is the system by which companies are directed and controlled.

How does the Organization for Economic Co-operation and Development (OECD) Guidelines enhance corporate governance?

99. Three employees are hired to assemble lawnmowers. Each employee is assigned to assemble a different but equally difficult component. Every few weeks, the employees are asked to assemble a new component in addition to the original one to which they were assigned. After six months each employee can assemble a complete lawnmower by himself/herself.

This situation is an example of which of the following job design approaches?

100. An organization has identified several areas in which productivity is not meeting goals. The HR director is charged with finding a way to help increase productivity in the identified areas. After examining employee surveys from the underperforming areas, the HR director concludes that management is performing adequately but teams are still not working together as needed. The HR director also examines compensation in the area to see if below-average base pay is causing employees to lack motivation, but she finds that base salaries are competitive in the area.

Which is the best option for the HR director to use to increase productivity?

101. When Yasmin applied for the job of sales representative for a building manufacturer, he participated in all the testing the organization used in its selection process. He was not hired because his score on the personality test indicated his people skills were lower than the levels of proficiency required. Even though Yasmin ranked above the fixed level of proficiency on his other tests, he was not hired because the building manufacturer uses a(n) _____ approach to synthesizing applicant test results and choosing its new employees.

102. A supervisor overhears an employee encouraging coworkers to check a union website. The supervisor immediately fires the employee without cause, based on the employment-at-will clause. The union files a complaint with the NLRB.

What is the NLRB likely to do?

103. ------ structure allows organizations with different strategies in multiple units to apply HR expertise to

each unit's specific strategic needs.

104. A structure that combines elements of functional, product, and geographic structures is called;

105. Which of the following statements about a performance appraisal system is true?

106. The assumption by colleges that a high-school student with a high Grade Point Average (GPA) will achieve high grades at university is an example of?

107. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees. Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

Which information should the director of HR present to the senior manager and the accounts receivable manager during the next discussion of workforce planning?

108. ---- is how consistent test scores are likely to be if the test is scored by two or more evaluators?

109. The production and operations senior executive of a conglomerate has lost several staff members to the same competitor in a different industry in the last three months. This development has not affected the department's ability to meet its quarterly targets.

Which type of report can HR share to ease this situation?

110. ----- is a work stoppage that is neither authorized nor supported by the union.

111. Direct costs;

112. An organization addressing salary compression is most likely in which step of administering a pay structure?

113. --------- is a structural model frequently used in organizations with multiple business units - rather than having to develop its own expertise in every area, each unit supplements its resources by selecting what it needs from a menu that the units agree to share;

114. Which of the following actions could improve the rigor of a succession planning program?

115. Which of the following is false regarding the FMLA?

116. A 170-employee manufacturing company has won a $3 million government contract and must produce 60,000 aircraft parts over the next three months. Presently, the production department runs two shifts and utilizes 60 skilled workers per shift. Normal production for the company is 50,000 parts per month. The company must maintain current production and fulfill the new order. Currently, it has 10,000 parts in inventory.

117. An employee relations manager works on a 400 person call center that is part of a larger 7000-person organization. The center operates 24 hours a day, 7 days a week. The manager received an email from one of the call center employees, who indicated that he feels harassed and needs to speak with someone immediately. The HR manager makes plans to meet with the employee before his evening shift. The employee says that his supervisor treats him differently and is spying on him at work. He accuses her of logging onto his computer and making program changes and sending inappropriate changes and of sending inappropriate messages to other employees. When the HR manager asks for proof the employee says that the manager has deleted all evidence of her activities. In addition, he believes that at least six other employees, including the marketing manager, are trying to discredit him. The employee further accuses the marketing manager of making sex advance toward him. The HR manager says that she will investigate the charges. Her first steps to speak with the supervisor. The supervisor reports that there have been problems with the employee for some time, as the HR managers know from looking at his file. There have been several warnings, but his behavior is becoming more erratic, and other team members do not feel comfortable working with him. The supervisor wants to proceed with the termination of the employee. She is concerned that nothing happens, she will start to see high performing employees leaving the organization. The HR manager then mentions accusations of sexual harassment. The Supervisor is angry at being accused of harassment, threatens to obtain legal counsel if this investigation proceeds, and yells, "This employee is crazy!" as she storms out of the HR manager's office. The employee leaves work at the end of his shit gets into a car accident and sustains minor injuries. He alerts the HR manager that he will be away from work for 2 to 3 weeks and, as proof, forward a physician's note. This note accidentally includes a reference to possible mental illness. The employee also states that he believes the supervisor caused the accident.

What key step should HR mange take to maintain the relationship she has established with the employee in order to complete the investigation into his concerns?

118. At the beginning of union negotiations, when parties do not have an established relationship, the first step is likely to be:

119. Jane's retirement plan is funded by the employer. She has been promised that she will receive a specific monthly dollar amount at retirement. Her pension benefit is calculated based on a formula where her benefit is equal to 3 percent of her average salary for the last 5 years of employment multiplied by her total years of service. Jane's plan is a -------

120. Where the employer needs to provide a level playing field for all groups and minorities is called...

121. One of the basic principles of project management is to identify and manage stakeholder satisfaction.

Why is this particularly important in OED interventions?

122. Organizational leaders recognize the need to be agile and flexible to cope with rapid changes in their business environment. Because resources and funding are tight, there is also a pressing need to nurture and sustain existing customer relationships and secure new business.

How can HR best support these strategic initiatives?

123. An HR director's compensation team is trying to integrate a centralized compensation model across multiple offices. Employees are having trouble understanding what the changes in compensation mean to them, and the eastern office location does not want to be a part of the centralized model because they believe that changes to compensation and bonuses will drive employees away. The organization is also dealing with other companies trying to poach their best employees by offering them higher sales and more perks, so they cannot afford any additional turnover.

What is the best way for the HR director to respond to other organizations poaching their employees?

124. When Bharathi applied for the job of consumer research analyst with a conglomerate, she participated in all the testing the organization used in its selection process. She scored low in her personal interview but scored high on her mathematical abilities and cognitive reasoning tests. She was hired by the organization even though she did poorly in one of its selection processes because the company used a _____ approach in synthesizing applicant test results and choosing its new employees.

125. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees.

Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional

work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

What should the HR director do about the accounts receivables that have not been processed?