Improve Your Knowledge with Salesforce Certified Administrator Exam Dumps

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1. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Auto - Response Rules

Validation Rule

Escalation Rule

Assignment Rule

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2. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.

Which two tools should and administrator configure? Choose 2 answers

Quick Action

Outbound Message

Approval Process

Email Alert Action

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3. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.

What should the administrator suggest to meet these requirement?

Auto-Response Rules

Email Alerts

Knowledge Articles

Assignment Rules

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4. Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

Opportunity Processes

Dynamic Forms

Path Key fields

Workflow Rules

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5. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.

Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

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6. Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.

Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

Create a junction with a custom object.

Create two master detail relationships on the new object.

Create two lookup relationships on the new object.

Create URL fields on a custom object.

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7. At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.

What should the administrator use to deliver this requirement?

Flow Builder

Approval Process

Prebuild Macro.

Formula field

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8. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

Dashboard Filters

Dashboard Subscriptions

Dynamic Dashboards

Public Dashboards.

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9. Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?

Update the dashboard to folder settings to manager for the sales reps role.

Add a filter to the dashboard to filter the opportunities by owner role.

Build individual dashboards for profiles that need to see the enterprise results.

Create a dashboard with the running User set as someone who can see all Opportunities

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10. New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

Create formula field.

Use lead assignment rules.

Assign with an escalation rule.

Configure a validation rule

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11. When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.

Which two automation tools should an administrator use to accomplish this request? Choose 2 answers

Approval Process

Flow Builder

WorkFlow Rule

Process Builder

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12. The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.

What should the administrator do to pull contact fields into the Custom report?

Configure formula fields on event to populate contact information

Edit the custom Event report type and add fields related via lookup.

Create a new report type with event as the primary object and Contact as a related object.

Use a dashboard with filters to show Event and Contact data as requested.

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13. Ursa Major Solar wants to automatically notify amanager about any cases awaiting a response from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

Assignment Rule

Case Escalation Rule

Omni-Channel Supervisor

Formula Field

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14. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

Update page layout assignments.

Define multiple record types.

Assign Lightning pages as app default.

Create different user profiles.

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15. The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users from selecting more than one style on a record.

Which two steps should an administrator do to accomplish this? Choose 2 answers

Reactivate the appropriate Shoe Style values after the field type changes.

Select the “Choose only one value “checkbox on the pick list field.

Back-up the Shoe Style values in existing records.

Change the field type from a multi-select picklist field to a picklist field.

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16. Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

What should the administrator use to complete this request?

Use a record trigger flow.

Use a scheduled process builder.

Use a Roll-Up summary.

Use a scheduled flow

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17. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Which feature should an administrator use to fulfill this request?

Predefined Field Values

Global Value Picklists

Dependent Picklists

Validation Rules

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18. Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.

How should an administrator complete this?

Use a new version of the flow for each scenario.

Use a decision element and a new screen to show the proper question

Use a conditional visibility to hide the unnecessary question

Use branching in the flow screen to show the proper scenario

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19. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.

How Should the administrator share records owned by sales team A with Sales team B?

Hierarchical sharing

Use Manual sharing

Criteria based sharing

Owner based sharing

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20. An administrator at Ursa Major Solar needs to send information to an external accounting system.

What workflow action should the administrator use to accomplish this?

Assign Task

Outbound Message

Create Record

Custom Notification

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21. Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.

Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.

Make the Account Revenue field required on the page layout.

Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

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22. The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.

Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement? Choose 3 Answers.

Activities

Path

Assistant

Key Deals

Performance chart.

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23. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.

How should an administrator configure this requirement?

Select the requirement checkbox next to the loss reason field on the page layout.

Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

Check the required checkbox on the Loss Reason field in Object Manger.

Configure a workflow rule to display an error if Loss Reason is blank

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24. Cloud kicks intends to protect with backups by using the data by using the data export Service.

Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers.

Metadata Backups are limited a sandbox refresh intervals.

Data Backups are limited to weekly or monthly intervals.

Data export service should be run from a sandbox.

Metadata backups must be run via a separate process.

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25. The IT manager at universal Containersis doing an audit of the systems security.

Mow should the administrator provide a summary of the org's security health?

Change the Organization-Wide Default to private to restrict visibility.

Turn on Event Monitoring to track user events.

Download the last six months of user login data.

Run a Health Check to identify vulnerabilities.

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26. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Reduce the number of case status values to five.

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.

Review which status choices are needed for each record type and create support processes for each that is necessary.

Edit the status choices directly on the record type.

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27. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care

would like to see owner, status, and contact.

What should the administrator use to achieve this?

Related Lookup Filters

Compact Layout Editor

Page Layout editor

Search Layout Editor

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28. Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

Junction object

Parent campaign field

Lookup relationship

Master-detail relationship

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29. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.

How should the administrator address this issues?

Remove validation rules so that the users are able to process without complete records.

Create a permission set to allow users to bypass the error.

use a fault connector and display a screen with text explaining what went wrong and how to correct it.

Uncheck the end user Flow Errors box in setup.

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30. An administration needs to store the ID of record type of later use in a flow.

Which kind of variable should the administrator use?

Boolean variable

Text variable

ID variable

Record variable

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31. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60days to check in with the customer.

which two automation tools should the administrator use? Choose 2 answers

process builder

workflow Rule

Field Update

Outbound Message

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32. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit

findings from a property inspection.

Which feature should an administrator place on the page to fulfill this requirement?

Related List

Auto launched Flow

Record Detail

Screen Flow

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33. An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.

Which two types of pages could an administrator build and customize using the Lightning App Builder? Choose 2 Answers

User Page

Dashboard page

App page

Record Page

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34. Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.

Which two steps should the administration configure to meet this requirement? Choose 2 answers

Create a Custom Object for shoe design.

Configure a Custom Lookup Field for shoe design on the product object.

Add a custom master detail field for shoe design on the Product Object.

Use the Standard Object for designs.

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35. The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.

What tool should the administrator use?

Email-to-Case

Assignment Rules

Auto-Response Rules

Web-to-case

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36. Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.

What approach should an administrator take to meet this requirement?

Create a separate Lead Lightning App.

Define a record type and assign it to the interns.

Set up Web-to-Lead for the interns' use.

Update the active Lead Assignment Rules.

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37. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Case Scheduled Reports.

Case Dashboard Refreshes.

Case Escalation Rules.

Case Assignment Rules.

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38. An Administrator supporting global team of salesforce users has been asked to configure the company settings.

Which two options should the administrator configure? Choose 2 Answers

Login Hours

Password Policy

Default Language

Currency Local

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39. The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.

Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answers

Create and Edit for Campaign Member

Marketing user feature license

Customize Application permission

Edit permission for campaigns

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40. Universal container has a contact Lightning record Page with a component that shows LinkedIn data.

The sales team would like to only show this component to sales users when they are on their mobile phones. Choose 2 Answers.

Filter the component visibility with User > Profile > name = sales User.

Filter the component visibility with Form Factor= phone

Filter the component visibility with view = Mobile/Tablet.

Filter the component visibility with User > Role > Name = Sales User.

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41. The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.

Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

Enable creation of Recurring Tasks in Activity Settings

Disable shares Activities.

Add create Recurring series of Tasks field on Page Layouts

Turn on Task Notifications service.

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42. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.

What Should an administrator configure to meet this requirement?

Use Validation rule to trigger workflow to email to Lead.

Configure an auto response rule to email the lead.

Add a public group and process builder to email the lead.

Create an assignment rule to email the lead

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43. Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.

Which two tools should an administrator use to build this solution? Choose 2 answers

Validation Rule

Flow Builder

Approval Process

Quick Action

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44. An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.

What Should the administrator do to prevent unauthorized access to Salesforce?

Disable TLS requirements for sessions.

Enable multi factor authentication

Customize organization wide default

Enable caching and autocomplete on login page

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45. DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.

What should an administrator review to troubleshoot this request?

Add a delegated approver for the next approver in the process.

Update the field level security to view on fields that are updated in the process.

Check if the user in the next approver is inactive or missing

Review the page layout to ensure, the fields updated in the process are visible

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46. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.

How should an administrator ensure this requirement?

Make the field universally required.

Create a Process Builder to set the field.

Define an approval process for the child.

Require the field on the record type.

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47. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.

What dashboard component will effectively show this number and the proximity to the total goal as a single value?

Table

Stacked Bar

Donut

Gauge

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48. Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.

How should the administrator deliver this requirement?

An auto launched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.

An auto launched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.

A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders

A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders

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49. Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.

Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers

Custom Component

Highlight Panel

Action and Recommendations

Component Visibility Filter

Rich Text Area

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50. The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind? Choose 2 Answers

Only one theme can be active at a time, and a theme applies to the entire org.

Themes apply to salesforce classic and to the salesforce mobile app.

Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

Chatter external users see the built-in Lightning theme only.

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51. Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.

What feature should the administrator use to meet this requirement?

Stages

Splits

Queues

List Views

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52. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users? Choose 2 answers

Profile Assignment

Role Assignment

App Manager Assignment.

Page layout Assignment.

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53. An administrator is building a Lightning app and sees a message that a My Domain must be set up first.

What should the administrator take into consideration when enabling My Domain?

Single sign-on must be disabled prior to implementing My Domain.

The login for all internal and external users changes to the My Domain login

A deployed My Domain is irreversible and renaming is unavailable.

The URL instance for a My Domain stays the same for every release

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54. Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

Create a queue and a criteria-based sharing rule.

Create a predefined case team and an assignment rule.

Create a user-based sharing rule and an ad-hoc case team.

Create an auto-response rule and apublic group.

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55. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.

Which automation solution should an administrator use to implement this request?

Quick Action

Workflow Rule

Flow Builder

Outbound Message

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56. An administrator supporting a global team of salesforce users has been asked to configure company settings. Choose 2 options

Currency Locale

Default Language

Password Policy

Login Hours

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57. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.

What should an administrator configure to meet these requirements?

Validation rules that ensure that users are entering accurate sales stage information.

Different page layouts that control the picklist values for the opportunity types.

Public groups to limit record types and sales processes for opportunities.

Separate record types and Sales processes for the different types of opportunities.

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58. Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name.

Which feature should an administrator use to implement this request?

Quick Action

Workflow Rule

Process Builder

Validation Rule

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59. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.

How should the administrator export this file?

Data Export Wizard.

Data Import Wizard.

Data Export Wizard.

Data Loader.

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60. Which tool should an administrator use to review recent configuration changes made in their org?

Critical Updates

Debug logs

Setup Audit Trail

Field History Tracking

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61. Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet the requirement?

Dynamic forms

Path key fields

Opportunity processes

Workflow rules

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62. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.

What should the administrator configure to make it easier for teams to collaborate with the same customer?

Enable and configure standard opportunity teams with splits.

Enable account teams and show the users how to set up a default account team.

Create a queue for each team and assign account ownership to the queue.

Propose the users manually share all their accounts with their teammates.

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63. The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Auto-response rules, Macros, Entitlements

Auto-response rules, Queues, Macros

Auto-response rules, Queues, Escalation Rules

Auto-response rules, Entitlements, Escalation Rules

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64. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

Today

Favorites

Utility Bar.

Home Page.

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65. Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

Einstein Activity Capture

Einstein Opportunity Scoring

Einstein Search Personalization Einstein Lead Scoring

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66. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Add the subject matter experts to a public group and give them access to records with a criteria based sharing rule.

Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

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67. Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Account?

Shipments should have a lookup to Account.

Accounts should have a lookup to Shipments.

Shipments should have a master-detail to Accounts.

Accounts should have a master-detail to Shipments.

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68. The administrator at Dream House Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Email Notifications

Email-to-Case

Email Alerts

Email Templates

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69. Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.

Which Solution Should be administrator suggest to meet this requirement?

Prebuilt Quick Texts

Prebuilt Email Templates.

Prebuilt Flow Templates.

Prebuilt Auto-Responses.

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70. An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared? Choose 2 answers

Share the R&D folder with Support Managers with Edit Access.

Share the Helpdesk folder with Support Agents with View access.

Share the Support Reports folder with Support Managers with Edit Access.

hare the Support Reports folder with Support Agents with View Access.

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71. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

Fields and relationships

Related lookup filters

Record Type

Picklist value sets

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72. Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.

How should the administrator configure the policies in my domain settings?

Set the login policy to require login from https://nto.my.salesforce.com

Set the Redirect policy to Do Not redirect.

Set the redirect policy to Redirect with a warning to the same page within the domain.

Set the login policy to prevent login from https://login.salesforce.com

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73. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

Case Escalation Rules

Case Dashboard Refreshes

Case Scheduled Report

Case Assignment Rules

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74. A sales rep has left the company and an administrator has been asked tore-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

Data Loader

Mass Transfer Tool

Data Import Wizard

Dataloader.io

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75. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.

What are the two reasons this is likely to occur? Choose 2 answers

The report needs to be refreshed.

The dashboard needs to be refreshed.

The current user does not have access to the report folder.

The running dashboard user and viewer have different permissions.

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