Online ADM-201 Exam Dumps Help You Build Confidence

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April 13, 2023

Practicing with Salesforce Certified Administrator ADM-201 exam dumps questions can help you build confidence and reduce exam anxiety. By familiarizing yourself with the types of questions you can expect to see on the ADM-201 Salesforce Certified Administrator exam and mastering the concepts and skills required to answer them, you can approach the exam with greater confidence and a sense of calm. Besides, ADM-201 dumps questions can help you achieve this level of knowledge and confidence. Study free Salesforce ADM-201 exam dumps below.

Page 1 of 8

1. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.

Which two options should the administrator consider when resetting the user’s password? Choose 2 answers

Resetting the password will change the user’s password policy.

Single sign-on users can reset their own passwords using the forgot password link.

Resetting a locked-out user’s password automatically unlocks the user’s account.

After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.

2. Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name.

Which feature should an administrator use to implement this request?

Quick Action

Workflow Rule

Process Builder

Validation Rule

3. An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set.

Which feature should the administrator enable to meet this requirement?

Knowledge Management.

Omni-Channel

Escalation Rules

Territory Management

4. Universal Containers has a private sharing model for Opportunities and uses Opportunity teams.

Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.

What is the likely cause?

The stage of the Opportunity records was changed to closed lost.

Permission sets were removed when the user was deactivated.

The record type of the Opportunity records was changed.

The records were manual shared with the user.

5. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.

Which two automation tools should the administrator use? Choose 2 answers

process builder

workflow Rule

Field Update

Outbound Message

6. Which two objects are customizable the Stage Setup Flow? Choose 2 answers

Leads

Campaigns

Opportunities

Campaign Members

7. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

Data Loader

Mass Transfer Tool

Data Import Wizard

Dataloader.io

8. An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Process Builder

Approval Process

Outbound Message

Flow Builder

9. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

Case Scheduled Reports.

Case Dashboard Refreshes.

Case Escalation Rules.

Case Assignment Rules.

10. Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

Use the page layout editor to change the related list type to Enhanced List.

Edit the Related List component in the Lightning App Builder and choose Related List as the related list type.

Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.

Use the page layout editor to include the appropriate column in the Cases related list.

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11. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

Set temporary business hours for each time zone.

Adjust the currant business hours to accommodate the Eastern Time Zone.

Create one set of business hours per time zone.

Allow the reps to set business hours manually.

12. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

Today

Favorites

Utility Bar.

Home Page.

13. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.

Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers

Users need to connect an authenticator app to their Salesforce account.

Users need to get a security token from a trusted network using Reset My Security Token.

Users need to download and install an authenticator app on their mobile device.

Users need to enter a verification code from email or SMS, whichever has higher priority.

14. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.

How should this be configured?

Assignment Rules.

Business Hours.

Case Queues

Escalation Rules

15. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process? Choose 2 answers

Add a path for stage to the opportunity record page.

Use a Kanban list view for Opportunity.

Configure an auto launched flow for Opportunity editing.

Create a simplified Opportunity page layout.

16. The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Auto-response rules, Macros, Entitlements

Auto-response rules, Queues, Macros

Auto-response rules, Queues, Escalation Rules

Auto-response rules, Entitlements, Escalation Rules

17. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.

What should AWC use to track Contacts?

Use a partner community to track the Contacts.

Create a new Contact record for each agency.

Create a Junction object to track many-to-many relationship.

Enable Contacts to multiple Accounts.

18. Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

Custom Account Field

Standard Account Field.

Cross Object Formula Field

Master detail relationship Field

19. Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.

Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

Create a junction with a custom object.

Create two master detail relationships on the new object.

Create two lookup relationships on the new object.

Create URL fields on a custom object.

20. The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.

What should administrator use to fulfill the requirement?

Delegated approver

Two step Approval process

Approval history related list

Delegated Administrator

Page 3 of 8

21. A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the Campaign to simplify reporting?

Add different record types for the monthly event types.

Create individual Campaigns that all have the same name.

Configure campaign Member Statuses to record which event members attended.

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

22. The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.

What type of field should the administrator add to the open house object to track number of visitors?

Roll-up Summary.

Multi-select Picklist

Cross-object formula field

Indirect lookup

23. What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers

Custom and standard objects have standard fields.

Standard objects are included with Salesforce.

A new standard object can be created.

Only standard objects support master-detail relationships.

24. Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.

Which feature meets this requirement?

Key Deals

Big Deal Alerts

Activity Timeline.

Performance chart.

25. Universal Containers has enabled Data Protection and Privacy for its org.

Which page layouts will have the Individual field available for tracking data privacy information?

Case and Opportunity

Account and User

Contact, Lead, and Person Account

Individual, User, and Account

26. The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.

What should an administrator take into consideration when undeleting the field?

The field needs to be re-added to reports.

The field history will remain deleted.

The field needs to be restored from the recycle bin.

The field needs to be re-added to page Layouts.

27. Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.

What feature should the administrator use to meet this requirement?

Stages

Splits

Queues

List Views

28. New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

Create formula field.

Use lead assignment rules.

Assign with an escalation rule.

Configure a validation rule

29. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure? Choose 3 answers

Maximum invalid login attempts

Prohibited password values

Require use of Password Manager App

Password complexity requirements

Number of days until expiration

30. The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.

Which automation tool should an administrator use?

Approval process

Workflow rule

Flow builder

Validation rule

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31. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.

What tool should the administrator use to replace the workflow rules?

Quick Action Flow

Before Save Flow

Scheduled Flow

Screen Flow

32. An administration needs to store the ID of record type of later use in a flow.

Which kind of variable should the administrator use?

Boolean variable

Text variable

ID variable

Record variable

33. The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.

Which functionality is preventing the field type from being changed?

Formula fields

Record types

Visualforce

Javascript

34. Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.

How Should the Administrator Address this requirement?

Set the Fiscal Year to Custom and the starting month as February.

Set the Fiscal Year to Custom and the duration to 4 quarters.

Set the Fiscal Year to Standard and the starting month as February.

Set the Fiscal Year to Standard and the duration to 12 months.

35. The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.

How were these records added without error?

The Restricted picklist checkbox was unchecked.

Field-level security was set to Visible for all profiles.

A global picklist value set was used to populate the picklist.

The Add to All Record Types checkbox was selected.

36. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.

What should the administrator recommend?

SMS Response

Web-to-Case

Email-to-Case

Omni-Channel

37. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated? Choose 2 answers

Create a custom picklist field on Contact.

Update the picklist value with a validation rule.

Map the picklist field on the Lead to the Contact.

Set the picklist field to be required on the Lead Object.

38. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

Dashboard Filters

Dashboard Subscriptions

Dynamic Dashboards

Public Dashboards.

39. The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

Review the login history for the user.

Check the attempted logins by running the setup audit trail.

Pull the password history to ensure the password policy was followed.

Reset the security token for the profile.

40. Which tool should an administrator use to review recent configuration changes made in their org?

Critical Updates

Debug logs

Setup Audit Trail

Field History Tracking

Page 5 of 8

41. DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.

What should an administrator review to troubleshoot this request?

Add a delegated approver for the next approver in the process.

Update the field level security to view on fields that are updated in the process.

Check if the user in the next approver is inactive or missing

Review the page layout to ensure, the fields updated in the process are visible

42. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

When using the Lead Conversion process, which two records can be Created? Choose 2 answers

Account

Campaign

Case

Contact

43. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers

Communities

Consultants

Components

Customers

44. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.

Which two users are able to fulfill this request? Choose 2 answers

A user with Read Permission on account.

A user with manager role above the agent.

A user with the System Administrator profile.

A user with the Manage Cases Permission

45. The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.

Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement? Choose 3 Answers.

Activities

Path

Assistant

Key Deals

Performance chart.

46. An administrator needs to create a one-to-many relationship between two objects with limited access to child records.

What type of field should the administrator use?

Roll-up summary

Master-detail field

Cross Object formula

Lookup field

47. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.

What should the administrator configure to meet this requirement?

Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

Add members of the partner management team to the default Account team for the customer accounts.

Grant create, read, edit and delete access to customer accounts on the partner team profile.

Create one record type for customer accounts and one record type for partner accounts.

48. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.

What Should an administrator configure to meet this requirement?

Use Validation rule to trigger workflow to email to Lead.

Configure an auto response rule to email the lead.

Add a public group and process builder to email the lead.

Create an assignment rule to email the lead

49. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.

What should an administrator suggest to meet this request?

Define a new Stage picklist value.

Create a custom field on Opportunity.

Configure Forecasting support.

Make the field editable on page layouts

50. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Add the subject matter experts to a public group and give them access to records with a criteria based sharing rule.

Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

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51. The Support team at Ursa Major Solar prefers using split list views on the case homepage.

Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Filter by a single shipment record type in the list view.

Include the Shipments tab on the app's navigation bar.

Split views are only available on standard objects.

Add the Manage List Views permission for support users.

52. Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?

Update the dashboard to folder settings to manager for the sales reps role.

Add a filter to the dashboard to filter the opportunities by owner role.

Build individual dashboards for profiles that need to see the enterprise results.

Create a dashboard with the running User set as someone who can see all Opportunities

53. A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce?

Reset the password policies to allow the user to login.

Reset password on the user's record detail page.

Use the unlock button on the user's record detail page.

54. The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.

What should the administrator do to identify why the user is unable to login?

Review the Security token.

Review the password history.

Review the Password policies.

Review the Login history

55. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure? Choose 2 answers

Sales Quotes

Opportunity List View

Forecasting

Opportunity Stages

56. Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.

What should the administrator take into consideration regarding the contact hierarchy?

Contacts displays in the contact hierarchy are limited to record-level access by User.

Contact Hierarchy is limited to only 3,000 contacts at one time.

Customizing hierarchy columns changes the recently viewed Contacts list view.

Sharing setting are ignored by contacts displayed in the Contact Hierarchy.

57. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.

Which automation solution should an administrator use to meet this request?

Lightning Web Component

Approval Process

Workflow Field Update

Process Builder

58. What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist? Choose 2 answers

There will be no data loss with use of a global value set.

Assignment and escalation rules may be affected.

Auto updates will be made to Visualforce references to prevent data loss.

Any list view based on the custom field is deleted.

59. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.

What should the administrator do to fulfil the request?

Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.

Deactivate the user and delete any records where they are referenced in the Direct Manager field.

Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field.

Delete the user and leave all records where they referenced in the Direct Manager Field without changes.

60. DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.

How can they make sure Showing Date is only populated with a date this years?

Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.

Create a report that shows any Showing Dates not scheduled in the current year to the updated.

Add Help Text so the user knows to only add a Showing Date within the current year.

Create a validation rule that ensures Showing Date contains a date within the current year.

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61. Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.

What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

Hierarchy column

Lookup filter

Formula field

Junction object

62. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

Update page layout assignments.

Define multiple record types.

Assign Lightning pages as app default.

Create different user profiles.

63. The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.

What should the administrator do to pull contact fields into the Custom report?

Configure formula fields on event to populate contact information

Edit the custom Event report type and add fields related via lookup.

Create a new report type with event as the primary object and Contact as a related object.

Use a dashboard with filters to show Event and Contact data as requested.

64. What will happen to the Chatter post in this situation?

The pending Chatter post will be canceled.

The pending Chatter post will be sent on the 10th of the month

The pending Chatter post will be will be paused.

The pending Chatter post will be sent in 30 days.

65. The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.

What should the administrator utilize to satisfy the request?

Process builder

Task assignment

Workflow rule

Flow builder

66. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Auto - Response Rules

Validation Rule

Escalation Rule

Assignment Rule

67. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration? Choose 2 answers

IP address restrictions are set on the profile or globally for the org.

Users can change their password to avoid login IP restrictions.

Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

Single sign-on will allow users to log in from anywhere.

68. The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

Approval process

Formula Field

Flow Builder

Validation Rule

69. Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.

How should an administrator complete this?

Use a new version of the flow for each scenario.

Use a decision element and a new screen to show the proper question

Use a conditional visibility to hide the unnecessary question

Use branching in the flow screen to show the proper scenario

70. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.

What should an administrator configure to meet these requirements?

Validation rules that ensure that users are entering accurate sales stage information.

Different page layouts that control the picklist values for the opportunity types.

Public groups to limit record types and sales processes for opportunities.

Separate record types and Sales processes for the different types of opportunities.

Page 8 of 8

71. A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.

How can an administrator troubleshoot this problem?

Create a permission set to allow the user to edit Campaign Members.

Provide the user access to both Leads and Contacts to edit all Members.

Make sure the Marketing User Checkbox is checked on the user record page.

Run a Campaign report and update any Member information via Data Loader.

72. Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

Record setting and search index

Permissions and tab visibility

App permissions and search terms

Page layouts and field- level security

73. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.

How should an administrator ensure this requirement?

Make the field universally required.

Create a Process Builder to set the field.

Define an approval process for the child.

Require the field on the record type.

74. AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

Ensure the Market Segment field on the Lead is mapped to right field on Account.

Ensure Account has a field that has the exact same name as the new Lead field.

Write a Validation Rule to ensure the Account has a value in that field.

Write a record-triggered flow to copy the custom field from Lead to Account.

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