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1. What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

CI Remediations

CI Relation Types

CI Identifiers

Process to CI Type Mapping

CI Class Manager

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2. What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

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3. What are the key components that can be managed using Service Operations Workspace integrations Launchpad?

Event Connectors, Metric Policies, Log Data Inputs

Event Management, Metric Policies. Log Monitoring

Event Management, Metric Intelligence, Log Monitoring

Event Connectors, Metric Intelligence, Log Data inputs

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4. What missing attribute would cause an event to have a state of Error?

Metric Name

Source

Classification

Node

Severity

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5. A Service is not viewable in Operator Workspace.

What could be the issue?

The service is a manual service

The service is not set to operational

The service was created through Service Mapping

The service is a technical service

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6. The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

Events

Checks

Parameters

Policies

Metrics

Scripts

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7. Which attribute correlates multiple events to one alert?

Additional_info

Message_key

Metric_name

Short_description

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8. What is the preferred method of parsing in the Transform/Compose step of an event rule?

Python

Regex

sed/awk

JavaScript

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9. What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

Correctness

Completeness

Configuration

Conciseness

Conformity

Compliance

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10. The MID Server requires an outbound connection on which port?

445

161

443

143

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11. What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

ServiceNow is installed within your datacenter providing you complete control

All applications are built on the Oracle database standard, providing uniformity across products

All applications that are built by ServiceNow utilize the same data model and code base

ServiceNow runs on supported Windows servers and is managed through Windows Update

A single table houses all data elements within ServiceNow

ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record

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12. When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence?

When the statistical model threshold is breached

When they are promoted to IT alerts

When it is manually promoted in insights explorer

When the anomaly score is greater than 100

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13. Out-of-the-box. how often do tie everts get processed in ServiceNow?

Every 5 seconds

Depends on connectors Used

Every minute via a scheduled job

As soon as the event record is inserted via a business rule

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14. In the event table, which field maps the external attributes from the target system?

Resource

Description

Source

Additional Information

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15. MID Servers provide important functions in your ITOM Health deployment.

What does MID stand for?

Management, Instrumentation, and Discovery

Messaging, Integration, and Data

Monitoring, Insight, and Domain

Maintenance, Information, and Distribution

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16. What is the default collection/polling interval applied to all event connectors?

Every 120 seconds

Every 5 seconds

Every 40 seconds

Every 60 seconds

Every 10 seconds

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17. A monitoring tool notification of a notable occurrence is known as what?

An alarm

An alert

An incident

A notice

An event

A metric

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18. What Event Management module allows for configuration of automatic task creation?

Alert management rules

Task rules

Event rules

Alert correlation rules

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19. You have an event that needs to be bound to a non-host CI.

Which attribute needs to be removed from the Transform and Compose tab?

Source Instance

Metric Name

Node

Resource

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20. 1.When creating an alert management rule, where would you specify a workflow to resolve a given condition?

From the Remediation tab

From the Actions tab

From the Launcher tab

In the Related Links section

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21. What ServiceNow feature is an aid to rapid implementation of your Event Management and Operational Intelligence features?

Deployment wizard

Step-by-step guide

Checklist application

Guided setup

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22. What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

Fluctuating

Swinging

Flipping

Flapping

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23. When creating event rules, is it best practice to create:

Two rules for every event

As many rules as possible

As few rules as possible

One rule for every event

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24. Processing on an event will create a state of error if what value is not set?

Node

Source

Severity

Message Key

Resource

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25. Applying recommended Event Management best practice guidelines, which of the following alerts should be processed first?

Alert00l0042

Alert0010003

Alert00l0075

Alert00l0074

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26. Copies of checks that have been included in Agent Client Collector policies are known as what?

Check definitions

Check models

Check clones

Check mirrors

Check instances

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27. The Event Management operator workspace can display all of the following except?

Alert groups

Manual application services

Discovered application services from Service Mapping

Correlation groups

Technical services

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28. When sending data from the monitoring source to the additional_info field, what format is supported?

XML

JSON

YAML

Comma separated

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29. A support agent resolves an incident associated with an alert.

What is the best method to close the alert?

Set the evt_mgmt.incident_closes_alert

Set the evt_mgmt.alert_closes_incident

Switch over to the alert form and close the alert manually

Create a business rule on the alert table to match the associated Incident with its respective alert

Create a business rule on the incident table

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30. Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

Critical

Error

Major

Minor

Warning

Clear

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31. What is the minimum role needed to view alerts?

alert_operator

evt_mgmt_user

evt_mgmt_operator

alert_user

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32. What does Now Assist for ITOM use to provide alert analysis?

Third-party monitoring tool connectors with out-of-box alert rules

GenAI and the ServiceNow large language model

Basic keyword matching in the alert description and tags

The unified service map and link view topology

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33. What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

This requires a minimum of three MID Servers -two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

This requires a MID Web Server in addition to the MID Server.

Nothing additional is required; this is handled by the MID Server.

This requires a minimum of two MID Servers -one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

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34. If the Message Key is not populated, the default value is created from which fields?

Source, type. node, resource, and metric name

Source, source instance, node, and resource

Source, type. node, and metric name

Source, source instance, node, and type

Source, type. node, resource, and time of event

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35. What is the primary function of the link view feature in the Service Operations Workspace express list?

To automatically generate incidents from linked alerts

To manage user permissions across teams

To visualize tag-based alert groups

To update the CMDB dependency map

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36. You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

The MID Web Server needs to be Restarted

The MID Web Server needs to be Started

An invalid secret key is being passed in the header information of the URL for the REST request

An invalid password is set in the MID Web Server Context

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