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Page 1 of 4

1. What account attributes can be used to define rules and calculate territory assignment on an account? Note: There are 2 correct Answers to this question.

ABC Classification

ERP Sales Area

Competitors

Product

2. Which of the following actions are required to use Data Workbench successfully? Note: There are 3 correct Answers to this question.

Provide import data.

Map input fields with data fields.

Purchase additional licenses for Data Workbench.

Download the relevant import template.

Change the template structure.

3. Which of the following steps are required when you set up a custom report that you want to make available for end users? Note: There are 2 correct Answers to this question.

Create a key figure.

Create a KP

Choose a data source.

Assign the report to a work center view.

4. Which characteristics apply to the SAP customer factsheet? Note: There are 2 correct Answers to this question.

Editing can be performed directly in the factsheet.

Data is displayed in PDF format.

Connection with the Web service in SAP ERP or SAP CRM is invoked.

A VPN connection is required.

5. How do you do mass upload routing rules for visits? Note; There are 2 correct Answers to this question.

Upload an Excel file manually.

Use asynchronous Web services.

Use an OData service.

Use scoping.

6. You want to create a sales order in SAP S/4HANA from a sales quote in SAP Sales Cloud .

Which of the following steps are prerequisites for triggering sales order creation? Note: There are 2 correct Answers to this question.

Create an ERP sales quote.

Request external pricing.

Add a product from a past quote.

Create an external follow-up document.

7. What are some of the features that SAP Sales Cloud provides during the Visit Planning phase? Note: There are 2 correct Answers to this question.

Notifications for visit plan approval

Status of tasks completed during the visit

A calendar view containing visit details

Map-based route planning

8. Which elements in a ticket are uniquely identified using a registered product? There are 2 correct answers to this question.

Warranty

Service Level Agreements

Contract

Service Entitlements

9. Which of the following activities can you perform when you set up territory hierarchies? Note: There are 2 correct Answers to this question.

Upload Territory Hierarchy from Excel

Assign an employee responsible for a territory.

Create Multiple Root Hierarchies.

Set an account for territory override

10. What can you use to map the complex organizational structure of a large account in SAP Sales Cloud?

Organizational structure

Account hierarchy

360 overview

Territory hierarchy

Page 2 of 4

11. You are viewing a 360° overview of the customer in SAP Hybris cloud for customer .

Which of the following recent order details are available in this overview for your account? There are 3 correct answers to this question.

Invoice status

Delivery status

Credit status

Sales order ID

Bill-to-party ID

12. What is returned when you execute Request External Pricing in the sales quote? Note: There are 3 correct Answers to this question.

Sales order

Availability to promise

Bill of materials

Configurable products

Credit check

13. Where can you maintain settings to notify a salesperson about aging leads?

Scoping

Fine tuning

Extensibility

Personalization

14. For which of the following business objects is external pricing supported? Note: There are 2 correct answers to this question.

Orders

Activities

Quotes

Leads

15. You need to configure sales phases during fine-tuning, but the activity is in read-only mode .

What is the reason for this?

The fine-tuning activity is NOT assigned to the user.

The fine-tuning activity is NOT added to the project.

The fine-tuning activity is NOT open for configuration.

The fine-tuning activity has already been configured.

16. What authorization element is used to restrict users' access at the work center level?

Access context

Access rights

Organizational structure

Field restrictions

17. To which of the following are hotfixes applied?

To an individual customer tenant only

To a set of tenants

To production tenants only

To test tenants only

18. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person .

Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up? Please choose the correct answer.

Define the contact person in the Service Control Center.

Define a new service agent.

Define the contact person in the Administration work center.

Update the contact details in your organization structure.

19. According to SAP practices, which initial tasks are required to configure SAP Sales Cloud? Note: There are 2 correct Answers to this question.

Test integration points.

Define the organizational structure.

Set up scoping and fine-tuning.

Define business roles.

20. During sales order sim-ulation, what are the possible pricing statuses that can be returned? Note: There are 2 correct Answers to this question.

Calculated successfully

Calculation rejected

Not calculated

Calculation simulated

Page 3 of 4

21. Based on which opportunity attributes can you create a sales forecast? There are 2 correct answers to this question.

Negotiated Value

Weighted Revenue

Expected Revenue

Total Contract Value

22. You integrated Microsoft Outlook with SAP Hybris Cloud for Customer .

Which of the following activities can you perform after the integration? There are 2 correct answers to this question.

Synchronize and exchange leads

Synchronize and exchange appointments

Create opportunities

Create and access contacts

23. Your customer wants to implement a multistep approval process for sales quotes based on the account classification .

Which of the following steps are mandatory to achieve this? Note: There are 2 correct Answers to this question.

Define a condition in the process.

Enter the direct approvers for each step.

Assign an e-mail template for approval communication.

Create a copy of the default process and maintain the copy.

24. You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution .

What must be the reason for this? Please choose the correct answer.

The employee is NOT part of the account team.

The employee is NOT part of the sales team.

The employee is NOT part of the sales organization.

The employee is NOT part of the sales org. unit.

25. How can you give a business user access to a work center view? There are 2 correct answers to this question.

Copy the access rights from a business user who already has access to the work center view

Assign the business user to the territory structure

Use business scoping to activate the work center containing the view

Create a business role that has access to the work center view and assign it to the business user

26. You want to set up the system to send an e-mail notification every time a contact person is added to an account .

Which feature do you use?

Feeds

Workflow rules

Web services

Notifications

27. Which of the following are features of custom report creation in SAP Hybris Cloud for customer? There are 3 correct answers to this question.

Variable selection is possible.

Custom calculated key figures are allowed.

Direct assignment of a report to a business user is supported.

Custom report creation is supported with a guided procedure.

Custom reports can be created by all users.

28. Which of the following are features of territory determination? Note; There are 2 correct Answers to this question.

An SAP Sales Cloud user can be assigned to more than one territory.

A realignment run must occur to use the territory override feature.

Business documents can be assigned to more than one territory.

Accounts can be assigned to more than one territory.

29. Which of the following are key features for sales contracts? Note: There are 2 correct Answers to this question.

Autogenerated weekly contract renewal reports

SAP ERP external pricing scenarios

SAP Condition Contract Management integration

Contract renewal workflow notifications

30. You need to apply complex changes to an SAP Sales Cloud system after go live .

Which option does SAP recommend for implementing these changes?

Restore projects

Transport projects

Change projects

Copy projects

Page 4 of 4

31. Which of the following activity types can you assign in the sales assistant within fine-tuning in SAP Sales Cloud? Note: There are 3 correct Answers to this question.

Phone call

E-mail

Quotation

Visit

Task

32. A bill of materials was triggered from SAP Sales Cloud using the Request External Pricing option.Where can the pricing and quantity be edited?

In the parent item only

In both the parent item and the child item

In the quotation header

In the child item only

33. What activities do you perform in the Administrator work center to enable a new social media channel? There are 3 correct answers to this question.

Create and schedule a social media import run.

Define the ticket priority with the social media channel provider.

Select the social media channel service level.

Set up access to your social media account.

Select the channel type.

34. You want to launch the SAP ERP customer cockpit from an SAP Sales Cloud account to view transactions in SAP ERR.

Which of the following integration approaches support this requirement?

REST A2X service

SAPUI5 widget

SOAP A2X service

Mashup

35. For which of the following reasons would you create a business role? There are 3 correct answers to this question.

You want to set up a service agent for an administrator.

You want to restrict drop-down list values for a specific group of users.

You want to make custom reports available on the home page.

You want to standardize system access.

You want to perform fine-tuning activities.

36. You have selected the Override Territory field on the Accounts Overview page .

What effect does this have on territory determination?

It excludes the account during the territory realignment run.

It aligns the account territory determination with the territory realignment run.

It excludes accounts with multiple territories from the territory realignment run.

It aligns all accounts marked for territory override with a territory team.

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