CSA exam Dumps Help You Study Objectives

1. Which set of steps is used to import spreadsheet data into a ServiceNow table?

2. Which one of the following is true for a table with the "Allow configuration" Application Access option selected?

3. You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk.

Which method would you use?

4. What intuitive development interface guides users through the initial application development process?

5. What are the main components of the Form Design interface? (Choose three.)

6. Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A. Agent Assist

B. Virtual Agent

C. Now Messenger

D. Connect Agent

7. What are the three permission requirements that must evaluate to true for an access control rule to apply? Choose 3 answers

8. When crafting a scoped application that contains flow actions, what is the application called?

9. What icon do you use to change the label on a Favorite?

A. Clock

B. Hamburger

C. Pencil

D. Three dots

E. Triangle.

F. Star

10. Which one of the following statements is true?

11. What are the two aspects to LDAP Integration?

12. The Report Designer contains different sections for configuring your report.

Which section is used to specify grouping and calculations to be run against me data?

A. Style

B. Format

C. Data

D. Configure

E. Group by

13. What Service Catalog feature do you use to organize items into logical groups?

A. Variable sets

B. Catalog items

C. Sections

D. Categories

14. Which client-side scripts apply to Record Producers? Choose 2 answers

15. You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500.

Which workflow would you update to make this change?

A. Services Approval Processing

B. 6 Services Catalog Item Request

C. Service Catalog Request

D. Purchasing Process Flow

16. Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

A. Schema Map

B. Dependency View

C. Dependency Map

D. Database View

17. When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?

A. snc_abc

B. abc

C. u_abc

D. sys_abc

18. Here is an example of the criteria set for a knowledge base:

* Companies: ACME North America

* Department: HR

* Groups: ACME Manager

* Match All: Yes

In this example, what users would have access to this knowledge base?

19. Why would you build a custom app? Choose 2 answers A

20. What are the three key tables in an enterprise CMDB? (Choose three.)

21. A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense.

What type of client script would you recommend to meet this requirement?

A. onSubmission()

B. onSubmit()

C. onLoad

D. onUpdate()

22. What icon do you use to change the icon and color on a Favorite’?

A. Star

B. Triangle

C. Pencil

D. Clock

23. Which term refers to application menus and modules which you may want to access quickly and often?

24. While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters.

What could explain the issue?

A. There is a business rule, excluding Bob.Smith from any approvals.

B. Bob Smith does not have a delegate set up on his account,

C. The Bob Smith user account, does not have a manager specified.

D. The manager does not have a delegate assigned,

E. Bob Smith is a VIP.

25. Which section of the ServiceNow UI allows you to perform a global search?

A. Application Navigator

B. Banner frame

C. List pane

D. Content frame

26. When searching using the App Navigator search field, what can be returned? (Choose four.)

27. A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list.

What would you suggest to fix this issue?

A. Have them clear their cache.

B. Have them use the gear icon to set the employee’s time zone.

C. Recommend they use Chrome, instead of Explorer.

D. Use the system properties to correct the instance’s time zone.

E. Have them correct the time zone on their computer.

28. You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved.

How might you do that?

A. On the list of records, locate the right-click on the Resolved value, select Exclude.

B. Click Funnel icon, click AND, Select Resolved, is Not State click Run

C. On state column title, right-click, select Filter Out > Resolved

D. On Search, select State, type not Resolved, press enter

E. On the list of records, locate and right-click on the Resolved value, select Filter Out

29. Access Control rules are applied to a specific table, like the Incident table.

What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

30. Which term best describes something that is created, has work performed upon it, and is eventually moved to a state of closed?

31. Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read-only, and/or hidden?

32. Which three Variable Types can be added to a Service Catalog Item?

33. In a privately-scoped application, which methods are used for logging messages in server-side scripts? Choose 2 answers

34. When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

A. Network

B. Server

C. Client

D. Browser

35. Which one of the following describes the primary operations performed against tables in the Service Now platform?

A. Create, Rate, Update, Delete

B. Create, Read, Upload, Delete

C. Create, Read, Write, Delete

D. Capture, Rate, Write, Develop

36. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

A. Define the first condition; click AND button; define second condition; click Run

B. Define the first condition; click AND button; define second condition; press enter

C. Define the first condition; click OR button; define second condition; press enter

D. Define the first condition; click > icon on breadcrumb, define second condition; click Run

E. Define the first condition; click > icon on breadcrumb, define second condition; press enter

37. One related list, which buttons are commonly used for managing the records on the list? Choose 3 answers

38. Which is used to configure access to Applications and Modules?

39. When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

40. Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?

41. For your implementation, the following tables. are extended fram each ofher:

* Incident table is extended from Task table.

* Super Incident table is extended from Incident table,

In this situation, which table(s) are Parent, Child and Base tables? Choose 5 answers

A. Incident table is a Base table

B. Incident table is. a Parent table

C. Incident table is a Child table

D. Super Incident table is a Child table

E. Super Incident table is a Parent table

F. Super Incident table is a Base table

G. Task table is a Base table

H. Task table is a Parent table

I. Task table is a Child table

42. What is the function of user impersonation?

43. Which one of the following statements is true about Column Context Menus?

44. A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

A. Open an Agent workspace tab for each record he wants to monitor

B. Select Service Desk > My Work Dashboard

C. Click on the eyeglass icon to. expand the Monitor frame

D. On My Work list, select the Activity Stream icon to show a frame with live updates

45. While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue.

How would you do that? Choose 2 answers

46. Which type of scripts run in the browser?

47. What is the master table that contains a record for each table in the database?

A. [sys_master_db]

B. [sys_db_object]

C. [sys_master_object]

D. [sys_object_db]

48. What are the three key tables in an enterprise CMDB? Choose 3 answers.

A. omadb_rel_ci

B. sn_emdb

C. sn_emdb_ci

D. Ey omdb

E. sn_emdb_bak

F. omdb_ci

G. emdb_bak

49. What is a no-code approach to control the mandatory or read-only state of a form field?

A. UI Action

B. Client Script

C. UI Script

D. UI RuIe

E. UI Policy

50. Which helps to visualize configuration items and their relationships?

51. What is a way that you can mark a knowledge article for review?

52. What does ServiceNow recommend as a best practice regarding data imports?

A. Adjust your Transform maps, after the data is loaded into the target table.

B. Use extremely large Import Sets, instead of multiple large Import Sets.

C. Create a new Import set table for each new data load.

D. Plan time before your import to remove obsolete or inaccurate data.

E. Monitor data quality and clean imported data, using the Data Scrub Workspace.

53. A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups.

How would you set up their access? Choose 3 answers

A. Add User Account to itll group

B. Add User Account to ACL

C. Add User Account to network group

D. Add User Account to IT Knowledgebase

E. Create User Account

F. Add User Account to Hardware group

54. On a form header, what icon would you click to access Template features?

A. Paper clip

B. More options (...)

C. Stamp

D. Context Menu

55. From the User menu, which actions can a user select? (Choose three.)

56. On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

57. The baseline Service Catalog homepage contains links to which of the following components?

58. What is the primary objective of the Display Business Rule?

A. To monitor fields on a form, and provide feedback

B. To use a shared g_scratchpad object, which can be sent to the client, as part of the form

C. To set files to mandatory, hidden, and read-only

D. To define what happens on a form, when a particular fled changes

59. Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

60. An Administrator wants to review all the users having privileged access to identify users that no longer need this level of access.

Which Security Center feature can help fulfill this requirement?

61. Which best describes a field in a SeniceNow table?

62. What action will allow you to personalize layouts of columns in a list?

A. Click Gear icon > Personalize window options > Select the appropriate columns

B. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage

C. Context Menu > View > Personalize

D. Select the column to be personalized and right at the header > Choose the options to personalize

63. Which path would you take to access the table configuration page from a form?

64. Your customer would like to create a new template to notify users who are affected by network outages at their site.

Which module would you use to create a new notification?

65. As administrator, what must you do to access feature of High Security Settings?

A. Select Elevate Roles

B. Add security_admin role to your user account

C. Impersonate Security Admin

D. Use System Administrator < Elevate Roles module

66. If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

67. After you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers

68. When selecting the Target table for an import, which tables can you select? Choose 3 answers

69. What import utility do you use when the field names on the import set match the name of the fields on the Target table?

70. On a Business Rule, the When salting determines at what point the rule executes.

What are the options for specifying that timing?

A. Insert, Update, Delete. Query

B. 4G} Before, After, Async, Display

C. Prior to, Synchronous, on Update

D. Before, Synchronous, Scheduled Job, View

71. What occurs when an existing table is extended in ServiceNow?

72. What is NOT an example of a UI Action?

73. Which system property is added and set to true in order to see impersonation events in the System Log?

A. glide user_setting

B. glide sys all_jmpersonation

C. glide sys log_jmpersonabon

D. glide.impersonation_setting

E. glide sys admin_login

74. On a Form header, what is the three bar icon called?

75. UI Action can prompt that an Incident has been successfully submitted.

76. What is the definition of a group?

A. An escalation pod

B. A department

C. A collection of users

D. A collection of subject matter experts

E. A team of users

77. Knowledge articles within a knowledge base are grouped by category.

78. An application called My App has a table. MyAppTable, with this Application Access configuration: Accessible from: All application scopes Can read: Selected Can delete: Not selected Allow configuration: Selected

Which of the following is true based on this configuration?

79. How are Workflows moved between instances?

80. What is a formatter? Select one of the following.

81. Which tool is used to define relationships between fields in an import set table and a target table?

A. Transform Schema

B. Schema Map

C. Dictionary Map

D. Transform Map

E. Field Transformer

F. Import Designer

82. A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator.

What could be the cause of this issue?

A. Create New module has a broken link

B. Known intermittent issue with U115

C. User should be using Chrome instead of Explorer for their browser

D. User has read role, but not the write role on the Inventory table

E. User session has timed out

83. In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

A. personal ize.control

B. personal_list

C. ul_page_admin

D. ui_action_admin

84. What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

85. What component causes a flow to run after a record has been created or updated?

86. What is the result of the order in which access controls are evaluated?

A. Ensures user has access to the fields in a table, before considering their access to the table

B. Ensures user can get to work as quickly as possible

C. Ensures user has access to the application, before evaluating access to a module within the application

D. Ensures user has access to a table, before evaluating access to a field in the table

87. When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware.

How might you do that?

A. On the Iist, locate and right click on the value Hardware, select Show Matching

B. Click Funnel ten, type Hardware and click enter

C. On the Category column header, right click and select Show > Hardware

D. Right dick on magnifier, type Hardware and click enter

E. On Breadcrumb, click > icon, type Hardware and click enter

88. What are two ways to generate an Event? (Choose two.)

89. An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.

What could explain this?

90. Which framework can automatically populate values for the priority and Category field based on the Short description field value?

A. UI Policy

B. Assignment Rule

C. Action

D. Predictive intelligence

E. CSDM

91. What are the steps for importing data using an import set?

A. Select source file; Run automap; Transform data; Clean up target table

B. Set up LDAP; Test map: Create update set; Run import: Apply update set

C. Identify source; Import transform map: Run transformer; Verity import

D. Load the data; Create transform map; Transform data; Clean up import table

92. What is required to link a ServiceNow application to a Git repository? Choose 3 answers

93. The display sequence is controlled in a Service Catalog Item using which of the following?

94. Which statement correctly describes the differences between a Client Script and a Business Rule?

95. Which business requirements and process(es) should be documented as part of the application development plan? Choose 4 answers

96. Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color.

How would you ensure that only first line workers (non-managers) can submit the order?

97. Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

A. Access List

B. Can Access

C. Accessible to

D. Can Read

98. A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form.

What are those tabs called?

A. Additional Info

B. More Info

C. Related Links

D. Related Lists

99. On Access Control Definitions, what are ways you can set the permissions on a Table? Choose 3 answers

A. Groups

B. CRUD

C. Roles

D. Script that sets the answer variable to true or false

E. Conditional Expressions

100. The Report Designer contains different sections for configuring your report.

Which section is used to adjust the look of your report, including colors, files, and legend layout?

A. Format

B. Layout

C. Style

D. Configure

101. Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

102. What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

A. Self Service Management

B. Knowledge Management

C. Knowledge-Centered Management

D. Information Portal Management

E. Business Information Management

103. Exportitem table is extended from Item Table with the additional column of ItemCountry added. The Item table contains the columns ItemName and ItemQty.

Which fields are available in the Exportitem Table?

104. Once an application is ready to share, which of the following methods of publishing are supported by

ServiceNow? Choose 3 answers

105. On the Form header, which icon do you use to access form templates?

A. Paperclip

B. Pages

C. Stamp

D. More Options {...)

106. What is the Import Set Table?

107. What is the difference between a Ul Policy and Data Policy?

A. Data Policies run only after Ul Policies run successfully

B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

108. What are the components that make up a filter condition? (Choose three.)

109. Which one of the following modules can be used to view field settings for a table?

110. Which source control operation is available from BOTH Studio and the Git Repository?

111. Which technique is used to get information from a series of referenced fields from different tables?

112. Where would you go in ServiceNow to order services and products offered by various departments?

113. Which actions can you take to open the Context Menu on a list, form, or column? (Choose 2 answers)

114. There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

115. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

A. User conditions

B. User info

C. User Criteria

D. User permissions

116. Groups are stored in what table?

117. If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

A. A server script

B. A client script

C. A fix script

D. A business rule

118. Match object against table ACL

2, Match the object against field ACL

Within step 1 above, what order are the table ACLs evaluated?

119. Which one of the following is an accurate list of changes that are captured in an Update Set?

120. Which role(s) are required to impersonate a user? Choose 2 answers

121. On a filter condition, which component is always a choice list?

122. When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

123. Which type of tables may be extended by other tables, but do not extend another table?

124. Which tables are available by default in a ServiceNow instance? Choose 3 answers

125. Which Security Center feature helps resolve platform-related security issues and misconfigurations?

126. A Role is defined as what?

127. What is the GlideForm Client-side scripting object?

128. How would you navigate to the Schema map for a table?

A. System Dictionary > Show Schema Map; Select Table

B. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

C. System Definition > Show Schema Map; Select Table

D. System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map

129. What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

130. Which of the following is true about g_scratchpad? Choose 2 answers

131. On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A. Service Tracer

B. Automapping Utility

C. Relationships

D. Transform Map

132. Security rules are defined to restrict the permission of users from viewing and interacting with data.

What are these security rules called?

A. Role Assignment Rules

B. CRUD Rules

C. Scripted User Rules

D. Access Control Rules

E. User Authentication Rules

133. What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

134. An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table".

Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

A. customer.all

B. customer .*

C. customer.field

D. customer.none

135. Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

136. What does Natural Language Query allow you to do on a list?

A. Automatically select a filter, based on keywords

B. Filter list by typing in a phrase

C. Predict the filter desired by the user

D. Speak to the condition builder

E. Set list filter, using audible commands

137. What access does a user need to be able to import articles to a knowledge base?

138. When designing a flow, how do you reference data from a record, in that flow?

139. ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform

that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

A. Common Services Data Model (CSDM)

B. Information Technology Service Management (ITSM)

C. Configuration Management Database (CMDB)

D. Information Technology Infrastructure Library (ITIL)

140. Which one of the following is the baseline behavior of a table in a privately-scoped application?

141. What feature do you use to specify which users are able to access a Service Catalog Item?

A. Can Read Role

B. Catalog User Role

C. Can Order Tab

D. User Criteria

142. If you have the Impersonate role, what type of user are you not able to impersonate?

143. Access Control rules are applied to a specific table, like the Incident table.

What is the object name for a rule that is specific to the Incident table and the Major Incident field?

A. Incident.Major_Incident

B. incident=>major_incident

C. incident<=>major_incident

D. incident||major_incident

E. incident.major_incident

144. When importing spreadsheet data into ServiceNow, what is the first step in the process?

A. Create Import Set

B. Run Data Scrubber

C. Set Coalesce

D. Define Data Source

E. Select Import Set

145. What is the most common role that has access to almost all platform features, functions, and data?

A. Security Admin [security_admin]

B. Sys Admin [sys_admin]

C. Admin [sn_admin]

D. System Administrator [admin]

E. Base Admin [base_admin]