Pass CRT-261 Exam to Get Salesforce Certification



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The CRT-261 exam is hot, and passing it requires a deep understanding of Salesforce solutions. Practicing with Salesforce CRT-261 dumps questions can help you reinforce your knowledge and increase your chances of passing the exam. CRT-261 dumps are available to help you prepare for the CRT-261 exam. Using CRT-261 exam dumps questions is one effective way to supplement your study plan and increase your chances of success on exam day. Test free Service Cloud Consultant CRT-261 exam dumps below.

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1. Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.

Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

2. Cloud Kicks uses Social Customer Service to create and respond to customer cases After closing a case, service agents are seeing duplicate cases the customer makes a new social post.

What should a consultant recommend?

3. A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.

Which approach should be used for the data migration?

4. Universal Containers is preparing to implement Service Cloud for its global Support team.

Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

5. Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.

The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.

What is the recommended Experience Cloud license to meet the requirements?

6. The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management.

Which two reports should the contact center manager present to executive management? Choose 2 answers

7. universal containers is implementing a customer community using the customer service template. One of the requiremnets is for members to be able to find knowledge articles based on the product type.

How should consultant satisfy this requirement

8. Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.

What tool should a consultant recommend to implement this requirement?

9. A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable.

Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

10. Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.

Which approach should the consultant use for date migration?



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