Prepare GCX-ARC Exam with Using GCX-ARC Dump Questions

If you are serious about passing your Genesys GCX-ARC certification exam, practicing with GCX-ARC dumps questions is an essential step in your preparation process. These GCX-ARC dumps will help you assess your knowledge, identify your strengths and weaknesses, and improve your chances of passing the exam on the first try. So why wait? Start practicing today and give yourself the best possible chance of success! Test free GCX-ARC exam dumps questions below.

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1. Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

prompt user Welcome/en-us

prompt_user_Welcome/en-us

prompt user Welcome_en-us

prompt_user_Welcome_en-us

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2. Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

DTMF

CRM

IVR

Telephony

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3. What would you select from the Performance menu to view real-time statistics for all active campaigns?

Scripts

Campaign Management

Outbound Campaigns

Schedules

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4. You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Hold Music

Play Wait Time

Play Estimated Wait Time

Approximate Wait Time

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5. To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

Secure

Inbound

In-Queue

Outbound

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6. Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

“He said, ' I will schedule the meeting for the specific time zone with AM \ PM settings’”

He said, I will schedule the meeting for the specific time zone with AM \ PM settings

“He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/””

“He said, " I will schedule the meeting for the specific time zone with AM \ PM settings””

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7. You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

Use an outbound campaign to promote the product.

Use the directory feature for advertising the product.

Use the prompt feature to play the product details every time customer dials your contact center.

Use the data tables feature for advertising the product.

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8. You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

Data Table Lookup

Collect Input

Collect Data

Call Data Action

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9. Validate the flow.

1,3,2,4,6,5,8,7

1,4,2,3,6,5,7,8

1,4,3,2,6,5,8,7

1,4,2,3,6,5,8,7

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10. When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Daily

Weekly

Quarterly

Monthly

Hourly

Yearly

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11. Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

In-queue Call Flow

Inbound Call Flow

Outbound Call Flow

Secure Call Flow

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12. Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

Media Capture

IVR Capture

QoS Capture

Protocol Capture

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13. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

The maximum capacity that an agent may handle simultaneously for each supported media type

The after call work time for each media type

The length of time that an agent may spend on each media type

The number of different media types that an agent may handle simultaneously

The media types that can interrupt current interactions that an agent is handling

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14. Select the container that holds an audio message and/or text-to-speech pairings on a “per language”basis.

Flow

IVR

Prompts

DTMF

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15. A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Architect

Automatic Call Distribution

Call Routing

Scheduling

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16. To route an incoming call based on the current time, _____ is the best method.

Inbound call flow

Scheduling

Call route

Callable time sets

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