Salesforce Contact Center Dumps Questions – Effective Way to Get Certified



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If you're in the field of Salesforce, you know how important it is to stay up-to-date with the latest knowledge and skills to protect your organization's networks and data. One way to do that is by obtaining Accredited Professional Certification, specifically the Salesforce Contact Center exam. While preparing for the Salesforce Contact Center exam, you might consider using Salesforce Contact Center dumps to help you familiarize yourself with the exam format and content. These Salesforce Contact Center exam dumps questions can be an effective way to gauge your knowledge and identify areas where you may need additional study. Study online free Salesforce Contact Center exam dumps below.

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1. The post-release phase of the implementation plan emphasizes performance monitoring .

Which metric is most relevant for evaluating Contact Center effectiveness?

2. The customer wants to enable self-service options for simple issues .

Which Salesforce capability would be most helpful?

3. Ursa Major Solar is enhancing its Messaging for Web implementation on the customer site to pass the Customer ID and visited URL as web content to their service apert wen the conversation starts .

How should a consultant implement these requirements?

Create two custom fields then create two custom parameters, clone and the messaging channel. Add the two custom parameters as hidden precatedly Salesforce code embedded on the help site to auto set customer Update Omni-Channel Flow to populate the custom fields.

Create a contact custom field customer ID and case custom felt viste R. At The custom fields to pre-chat form Modify the Sales contended on the he customer ID and visited URL value Create a contact custom field customer ID and ca custom parameters, Customer_ID and visited URL for the messytee custom parameters as hidden pre-chat belts Mosity the site to auto set customer, ID and visited, URL value to t leveraging extra PrechatFormDetails APL Ursa Major Solar (UMS) provides customer support primarily using the phone channel through Computer Telephony Integration (CTI) in Salesforce. UMS recently stated .. spikes of service calls coming in that often result in customers waiting for hour on the phone.

Which recommendation should the consultant make to improve this?

4. You‘re deploying a new SMS channel for customer updates and notifications .

Which cut-over requirement helps prevent message delivery failures and ensure customer reach?

5. Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform .

Which cut-over requirement helps maintain continuity and user familiarity?

6. The customer wants detailed reports on agent performance and customer satisfaction .

Which Salesforce tool provides this?

7. Your scenario includes deploying a new knowledge base for self-service customer support .

Which channel-specific cut-over requirement promotes awareness and utilization?

A. Integrating knowledge base articles within relevant chat conversations and case workflows.

B. Providing prominent access points to the new knowledge base across various customer-facing channels.

C. Conducting user training and awareness campaigns highlighting the new knowledge base and its benefits.

D. All of the above, creating a multi-pronged approach to encourage self-service adoption through the new knowledge base.

8. Your design includes email auto-replies for initial case acknowledgements .

Which tool facilitates automated responses?

9. The legal team emphasizes data security and compliance .

How can future functionality address this?

10. The company prioritizes increasing online self-service adoption .

Which KPI would effectively measure this?



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