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June 16, 2024

Process Automation dumps questions can help you identify areas where you need to focus your studies. As you answer questions, you will be able to see which topics you are comfortable with and which ones you need to spend more time studying. Salesforce Process Automation dumps questions provide realistic practice for the certification exam. Process Automation dumps are designed to simulate the actual exam environment, and they will give you a chance to practice answering questions under time pressure. Study free Salesforce Process Automation online dumps below.

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1. What can a record variable store?

A set of field values for a single record.

A set of field values for a single record that are not marked as Global.

A set of field values of multiple records that have the same object type.

A set of field values of multiple records that have multiple object types.

2. Universal Containers (UC) wants to prevent its customer's assistant records from being visible to the sales users of another business group in Salesforce UI.

How can UC accomplish this?

Use Process Builder

Use Apex Trigger

Use Dynamic Form

Use Lightning Flow

3. Which three actions can a business analyst take with a process action?

Submit the record for approval.

Send email and/or Post to Chatter.

Import field values from another record and merge them with the record that started the process.

Create and update the record that started the process or any related record.

Export up to 3 resources that are currently being used in the flow or process.

4. Universal Containers (UC) would like to log a call for a given incident. UC wants to support call logging quickly and easily outside of Salesforce, using their recently purchased Slack.

What solution should the UC Administrator consider?

Configure the incident call logging Screen Flow to launch from a Slack action

Enable Slack Bot for Service in Setup

Download "Slack Plus" app from AppExchange and install for all users

It is not possible to enter call logging information in Salesforce from an external system

5. Which of the following should be used to branch a flow?

Branching Element

Decision Element

If Condition

If Else Condition

6. What are three methods for invoking a flow?

Apex WSDL

LWC

REST API

SOAP API

Apex

7. What’s the difference between the Run and Debug buttons in Flow Builder?

The Run button is available only for active flows.

Only the Run function tests the intent of the flow.

The Debug button automatically fixes issues in the flow.

The Debug button displays details for debugging the flow.

8. In which two ways does Salesforce Flow for Service help customer service agents?

It shows a checklist that agents can print.

It allows an agent to open a record and seamlessly resume a customer conversation.

It uses flows and quick actions to walk agents through customer engagement.

It helps an experienced agent show a new agent what to do.

9. Which should be used to branch a flow?

If Else condition

Decision Element

If condition

Branching Element

10. Dreamhouse Realty is looking to build an application for its internal users that will display calculated

values in real-time based on data stored in multiple external systems. The number of objects in the data set is expected to stay constant over time. Some of the external data include alerts that need to be displayed as-is.

What could help the architect build out a solution for the above requirements?

Flows, Local Action, External Objects

Flow Orchestration, MuleSoft Integrator, External Objects

Flow Connect, Flows, MuleSoft Integrator

Flows, MuleSoft Integrator, Salesforce Connect

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11. Which three conditions need to be met for an Administrator to delete a flow version installed from a package without uninstalling the package?

The flow should not be referenced by another flow

The flow version doesn't have any associated paused flow interviews

The flow version has no scheduled actions that are currently live or running

The flow version is deprecated in the org

The flow version is inactive

12. What is the primary benefit of using Flow Builder over Process Builder for process automation in Salesforce?

Flow Builder supports more complex logic branching

Process Builder allows direct database operations

Flow Builder integrates directly with Visualforce

Process Builder supports more types of triggers

13. An Administrator wants to see which Flows currently have paused interviews or scheduled actions. Where should the Administrator go?

In Setup, type “Queue” in the Quick Find menu and select “Queue”

In Setup, go to Flows and select the Recently Viewed List View

In Setup, go to Process Automation and select Paused Flow Interviews

In Setup, go to Process Automation and select Automation Home

14. Which three statements are correct regarding Flow Interviews?

A flow interview always runs a single instance of a flow.

Users can navigate through a flow through the browser's Back or Forward buttons.

A single flow can have up to 50 different versions.

Only those flow interviews can be deactivated that have been paused at least once.

Any flow interviews not in use should be deleted so that the user's pending list includes only interviews they still plan to act on.

15. The architect is designing a flow where a Screen Flow is used to create a Contact and display a confirmation screen. While the confirmation screen is displayed, a remote API is invoked to update the Contact in the external system. The update fails.

How should the architect resolve the design?

Add error handling mechanism to the flow and test often and early.

Use a separate transaction to update the contact in the external system.

Use Apex since updating a contact in the remote system is not possible in Flow.

Use Process Builder instead of Flow.

16. A Salesforce Administrator wants to display an error message if a flow fails for the running user.

How would the Administrator configure this in a Flow?

Use conditional highlighting to display text if the Flow has failed.

Select uncategorized under Actions to configure a pop-up.

Download an App from the AppExchange.

Use the fault path to display the error and draw the fault connector to a Screen element with Display Text field.

17. If a record meets one criteria, an email should be sent. If the record meets a different criteria, a task should be created. It is possible that a record meets both criteria.

What is the recommended solution for this scenario?

Create one Workflow Rule with two Workflow Actions

Create two Workflow Rules

Create one Process using the Process Builder

Define two Processes using the Process Builder

18. What does debug option in Flow Builder allow an Administrator to do?

Enter custom values for input variables and view step-wise details.

Run the most recent saved version of the flow with auto-save mode turned OF

Version a Flow that can be saved as current version after the Flow has run.

Roll back to previously executed actions, callouts, and changes committed to the database.

19. Which three of the following are the key components to build a process in Process Builder?

Action

Scheduler

Timer

Criteria Node

Trigger

20. What is a good use case for External Services in flows?

Bulk update records in Salesforce using data from an external database.

Initiate a series of batch processes and display the results on the screen.

Display external customer credit scoring app screen inside Salesforce Account page.

Perform address validation with an external service, while storing the customer record.

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21. Which three Process Automation Settings can be found in Setup?

Let Administrators resume flows with pending actions

Let users select run-as another user

Let users pause flows

Let users resume shared flow interviews

Let Administrators debug flows as other users

22. An administrator has seen an increased number of tickets logged by end users reporting Flow errors.

To analyze flows in the org, where should the administrator go to identify which flows are causing the most errors?

In Setup, go to Process Automation and select Automation Home.

In Setup, go to Flows and select the 'Recently Viewed' list view.

In Setup, type 'Queue' in the Quick Find menu and select 'Queues'.

In Setup, go to Process Automation and select Paused Flow Interviews.

23. Which Process Builder component determines when a process runs?

Criteria

Trigger

Action

Screen

24. What should an Administrator do to allow the value of a variable to be set by the source that started the flow?

Select the "Field is required" checkbox.

Select the "Available for output" checkbox

Select the "Allow Multiple Values" checkbox

Select the "Available for input" checkbox

25. Dreamscape Flowers is looking to automate a complex business process that involves multiple users from various departments. The Administrator plans to use existing flows and orchestration. The Administrator is aware that some existing flows were created long ago, which might lead to errors during the implementation phase.

In case of an error, what two things should the Administrator look for?

All events in Event Monitoring with the "salesforce-flow" prefix in the identifier

An orchestration error email notification

A flow error email notification

Error list under Orchestration Runs in Setup

26. Universal Containers (UC) is automating its employee offboarding process. Payroll information is stored in an external system.

What could UC use to make an automatic update to the payroll system when an employee is offboarded?

Salesforce Handler

JSON Auto Connector

API Connect

Outbound Message Action

27. Which option can a flow designer use to find resources that are available in the flow?

Canvas in Flow Builder

Elements tab in Flow Builder

Manager tab in Flow Builder

Button Bar in Flow Builder

28. Which three Screen Flow components are provided by Salesforce?

Phone number

File Upload

URL

Animations

MIME Image

29. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

When a customer calls and wants to confirm an account balance, the service agent can look it up.

When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.

When a customer wants to locate a branch near their home, the agent locates a nearby office.

When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.

30. Universal Containers (UC) has two business groups that have unique stages in the selling process.

What should UC use to implement?

Use Lightning Flow

Use Record Type

Page Layout

Use Opportunity Stages

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31. To run flows, a user must have which permission?

Manage Flows

Flow User

Run Flows

View Screen Flows

32. Universal Containers (UC) requested that a Chatter post should be posted to the Regional Manager profile when a support case is open for more than seven days.

How could the Administrator meet this requirement?

Scheduled report

Apex trigger

Scheduled flow

LWC component

33. Which Flow Core Action can an Administrator use to post to a specific Chatter feed from within a flow?

Update Chatter

Chatter Notification

Post to Chatter

Update Feed

34. Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommendations are available to the right people at the right time.

Which automation feature can help NTO accomplish this goal?

Einstein Next Best Action

Experience Builder

Personalization Workbench

Interaction Designer

35. Which tools are included with the Lightning Flow product?

Lightning Experience and Flow Builder

Process Builder, Flow Builder, and Approvals

Process Builder and Flow Builder

Lightning App Builder and Process Builder

36. Universal Containers recently automated a number of processes. The Administrator received a notification that some of the Flows have exceeded the CPU time limit.

Which three are ways the Administrator can decrease the CPU time usage?

Reduce the number of formulas

Increase the number of Decision Bypass elements

Reduce the number of cross-object references

Increase the Flow Interview timeout

Reduce the number of elements

37. What are three basic building blocks of a flow?

Connector

Action Group

Screen

Element

Test Class

38. An Administrator at Universal Containers (UC) needs to develop a flow to get the Sales reps' feedback on closed opportunities. The Administrator wants to use the Opportunity object-specific action to launch it.

Which standard feature can help UC accomplish this?

Create a custom detail page button and add it to opportunity page layout

Use Salesforce Survey functionality to help capture feedback

Use Salesforce Survey functionality with Object specific action on the Opportunity object

Use a flow with Object specific action on the Opportunity object

39. Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current manual process involves filling out a long form containing many fields. NTO is planning to replace the current process with Flows. Users frequently change field values as they are filling out the form.

What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?

"Allow Navigation" needs to be set to TRUE on the Flow.

Letting users navigate from the later screen to the previous screen could result in duplicates.

Only users with "Navigate Flows" permission can navigate to previous screens.

Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be repopulated.

40. Which three things should an Administrator consider when drafting a list of test cases prior to testing a flow?

When the tester expects actions to not occur.

How many users will be accessing the flow.

How formulas should resolve.

How long should the flow take to execute.

When the tester expects actions to occur.

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41. Which three main categories can Flow elements be broken down into?

Guided visual processes, behind-the-scenes automation, and approval automations.

Screen, logic, and actions.

Logic, actions, and connectors.

Variables, choices, and stages.

42. What are the three best practices when using Flow Builder?

Build flows in a test environment.

Give users the flexibility to alter the flow or screen path for subsequent users.

Make database updates in bulk at the end of the flow.

Avoid accessing external objects after DML operations in a transaction.

Save early and often.

43. An Administrator would like to put all open opportunities in the pipeline on freeze status (Stage) as soon as possible if the customer has any credit health issues or if the customer status is Red.

How can the Administrator help the sales manager accomplish this?

Create a flow to iterate over open opportunities and change the status if the account status is Red.

Create a formula field

Create a scheduled batch Apex to change the status of the opportunity to freeze if the account status is Red.

Create an Apex trigger on the opportunity

44. Universal Containers (UC) has built a reusable Lightning Web Component (LWC) for asset selection.

How can the Administrator at UC best configure the employee onboarding process to enable new employees to select the Asset needed at the time of joining?

Expose the asset selection LWC within an iframe in the screen flow

Leverage workflow and LWC to enable the Asset selection

Embed the asset selection LWC directly in the screen flow

Use Lightning Out to support screen flow with LWC

45. Universal Containers (UC) would like to log a call for a given incident. UC would like to use Salesforce functionality to support the call logging process, allowing internal users to enter call information quickly and easily outside of Salesforce. UC has recently purchased Slack.

What solution should the UC Administrator consider?

Enable Slack Bot for Service in Setup

Configure the incident call logging Screen Flow to launch from a Slack action

It is not possible to enter call logging information in Salesforce from an external system

Download "Slack Plus" app from AppExchange and install for all users

46. What are the considerations in using Flows to subscribe to Platform Events?

Flows will auto prevent infinite loop in event processing

The Subscriptions related list on the Platform Event's detail page may be used to track the entities waiting to receive that Platform Event's messages

Any installed package that contains a Platform Event can be uninstalled without taking any further action

Inside a flow, one can query event messages using SOQL

47. Universal Containers wants to restrict the deletion of closed Opportunity records but allow deletion at other stages.

Which option allows for this behavior?

Profile level object permissions

Platform Events

Validation rules

Record-Triggered Flow with invocable Apex

48. When using a Decision element, what does a flow do if no outcome conditions are met?

It fails and sends the Administrator an email.

Provide a Screen element where users can verify entered values, make corrections, and proceed.

It ends with no action taken.

It takes the path for the default outcome.

49. What is the maximum number of versions per flow that one can create in Enterprise or Unlimited Edition?

100.0

50.0

1000.0

900.0

50. An Administrator has seen an increased number of tickets logged by end users reporting Flow errors.

To analyze flows in the org, where should the Administrator go to identify which flows are causing the most errors?

In Setup, go to Process Automation and select Paused Flow Interviews.

In Setup, go to Flows and select the 'Recently Viewed' List View.

In Setup, type 'Queue' in the Quick Find menu and select 'Queues'.

In Setup, go to Process Automation and select Automation Home.

Page 6 of 6

51. Which two business processes can be automated using an approval process?

Change the value in a date field to TODAY() when the Account Owner changes the 'Customer Type' field from "prospect" to "customer."

Create an interview record when a candidate has been selected in a recruiting process.

Change the address on all child Contact records when the address on the parent Account record is updated.

Change the status of a timecard after a Manager has reviewed it.

52. Zephyrus Relocation Services (ZRS) is looking to replace its legacy user interface (UI) with a responsive guided experience that includes automated personalized recommendations.

What does the Administrator need to create to implement the solution using Einstein Next Best Action?

Flows, Recommendations, Strategies

Recommendations, Strategies, Guided Layouts

Strategies, Local Actions, Flows

Local Actions, Flows, Guided Layouts

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