Advance Your Career by Using Online Salesforce Communications Cloud Dumps

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March 9, 2024

Obtaining the Accredited Professional Certification Salesforce Communications Cloud certification can help you demonstrate your expertise in Salesforce solutions and advance your career in related industry. Using Salesforce Communications Cloud dumps as part of your study plan can help you identify knowledge gaps, improve your exam-taking skills, provide immediate feedback, and increase your chances of passing the Salesforce Communications Cloud exam. Salesforce Salesforce Communications Cloud exam free dumps questions are available below.

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1. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before.

Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic in the integration layer as callout task

Map all relevant information to the Customer Facing Service (CFS)

Use action type from fulfillment request lines in the callout condition task

Implement the router condition logic within decomposition layer with more conditions.

Use the Action type from Order items to the Decomposition Relationship Conditions.

2. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year.

Which two considerations should they take into accounts for this processing to be successful?

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

Only Migrate the assets needed when customers are trying to place MACD orders.

Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

3. What are the 3 keys inputs used by order management to determine the output of MACD order.

Order and order item details

Quote and quote line items records

Fulfillment request and fulfillment request line records

Assets and inventory item records

Commercial and technical product configurations

4. UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed.

How should consultant configure the orchestration to meet the requirement

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

5. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices.

How can developer check the previous price amount on the mobile device?

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

Use the versioning feature and comparing the prices for the version product after having enabled the feature

Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Use price list history checking the changes done after having enabled the track field history on the Price list entry object

6. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account.

What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.

7. Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog.

How should consultant model the product catalog for UC?

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Mobile Offer Spec Type’ Object Type.

Create ‘Mobile offer Spec Type’ with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

Create ‘base offer Spec Type’ object type with all attribute and associate mobile device offer with this object type

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Base Offer Spec Type’ Object Type.

8. Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Which of the products are inactive?

Are there customer specific offerings?

Can we rationalize products to a smaller number?

Which of the provided products are still actively sold?

9. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

10. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

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11. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management’s Document size limits.

Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

Ensure platform Events mode is enabled for Order Management

User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Split Line Items in the same order before submitting the order and request an increase to order size limits

12. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.

Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

13. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM).

How should a consultant model with respect to the business internet offer?

Model the router technical product and decompose it from the business internet offer.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

Model the router as an attribute of the business internet offer with a default value of ‘included’

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

14. A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system.

How should the consultant solve this used case?

Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

Use Apex to be able to send the customized payload and interpret the response

Attach an Omniscript ta task and handle the integration manually

Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic

15. Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle.

How should a consultant configure the product in the system?

Configure the cardinality Min as 0, Max 1 and default as 1.

Configure the cardinality Min as 1, Max 1 and default as 1

Add an Auto Add rule to include product A with bundle B

Add a Recommendation rule for Product A when bundle B is added

16. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number.

Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

Service Entitlement

Service Account

Contract Line Item

Subscription

17. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines.

Which migration strategies should be opt?

Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

Do not migrate legacy assets and leverage external objects within salesforce to access them

Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

18. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

• They often need to refer back to their documents for routine customer requests

• They are able to handle the majority of customer request themselves despite of current challenges

• Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

Leverage the CPQ cart for all cases minimize the implementation effort

Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

19. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan

from two play pack to three play packs and vise versa

Which three are the key offering provided by the change of plan feature in communication cloud.

History of subscription updates and traceability

Supported by digital commerce API

Service Continuity

Migrating in/out from bundle offer

Customer can choose their plan from all pricing books.

20. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service

What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

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21. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’.

What solution does consultant recommend to achieve the requirement?

Advance Rules

Attribute Rules

Context Rules

Compatibility Rules

22. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years.

Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

23. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system.

How would industries OM Fallout Management reduce this issue for the company.

By automatically balancing order processing tasks across multiple orchestration items

By automatically balancing order processing tasks across multiple orchestration queues

By automatically queuing the fulfillment request to retry according to predefined retry policy.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

24. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

The product services sold can undergo future attribute changes

The Product sold is a device accessory such as phone case

The product/service sold is high volume, one time billing event, such as a pay per view

The product services sold will have child features added in the future

The product Service sold has a recurring charge

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