Valid MB-220 Exam Dumps Questions Help You Pass Easily



Exam Code: MB-220
Exam Name: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
Exam Q&As: 222 Q&As
Last update: July 23, 2024

Free Online MB-220 Exam Dumps Questions

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MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Exam

MB-220 exam is a required test for Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate certification. MB-220 exam designed to evaluate candidates’ proficiency in configuring and managing marketing applications within the Dynamics 365 suite, particularly focusing on attracting and converting leads, building brand awareness, standardizing omnichannel messaging, and delivering marketing insights. The required passing score for Microsoft MB-220 exam is 700. The available languages are English, German, French, Spanish, Portuguese (Brazil), Italian, Japanese and Chinese (Simplified). The registration fee is $165.

Microsoft MB-220 Exam Topics

The Microsoft MB-220 exam topics cover the following details.

Manage Segments and Lists (10–15%)

Managing segments and lists involves creating, organizing, and maintaining lists of leads, contacts, or accounts based on predefined criteria or segmentation rules. You should be able to create dynamic segments that automatically update based on changing criteria and manage static lists as needed.

Create and Manage Marketing Forms and Pages (5–10%)

In this section, you’ll demonstrate your proficiency in creating and managing marketing forms and pages within Dynamics 365. This may include designing web forms, landing pages, subscription pages, or other interactive content to capture leads and engage with customers effectively.

Manage Leads, Contacts, and Accounts (5–10%)

Managing leads, contacts, and accounts involves handling the lifecycle of potential and existing customers within Dynamics 365. You should be able to track interactions, qualify leads, update contact information, and manage account relationships to facilitate effective marketing campaigns.

Create and Manage Marketing Email Messages (10–15%)

This section assesses your ability to create, send, and manage marketing email messages using Dynamics 365. You should understand how to design visually appealing email templates, personalize content, schedule email sends, track delivery metrics, and analyze campaign performance.

Manage Customer Journeys (20–25%)

Customer journeys are a central aspect of marketing automation, enabling you to orchestrate personalized experiences across multiple touchpoints. You’ll be tested on your ability to design, configure, execute, and optimize customer journeys within Dynamics 365, including defining triggers, actions, conditions, and goals.

Manage Events and Webinars (10–15%)

Events and webinars are key components of marketing campaigns aimed at engaging prospects and customers. This section evaluates your skills in planning, organizing, promoting, and managing events and webinars within Dynamics 365, from registration to follow-up activities.

Configure Dynamics 365 Customer Voice (5–10%)

Dynamics 365 Customer Voice (formerly Microsoft Forms Pro) allows organizations to collect and analyze feedback from customers. You’ll be tested on your ability to configure surveys, collect responses, analyze feedback data, and integrate Customer Voice with other Dynamics 365 applications.

Helpful MB-220 Exam Dumps

To prepare for the MB-220 exam, candidates should focus on practicing with Dumpsinfo MB-220 exam dumps. These questions are designed to simulate the real exam, providing candidates with a better understanding of the types of questions they can expect to see on test day.

Practicing with MB-220 exam dumps can help candidates improve their understanding of the related skills and identify areas where they may need to focus their studies. It can also help them build confidence and reduce test anxiety, which can be especially important for those who are new to certification exams.



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