Service Cloud Consultant Dumps Questions Increase Your Chance of Success



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Passing the Service Cloud Consultant certification exam can be challenging, which is why practicing with Service Cloud Consultant questions can greatly increase your chances of success. Salesforce Service Cloud Consultant dumps questions help you become familiar with the exam format. The Service Cloud Consultant questions are designed to mimic the actual exam, which means that you'll get a feel for the types of questions you'll encounter, the difficulty level, and the time limit. All the Service Cloud Consultant exam dumps questions are the latest version for you to study. Test free Service Cloud Consultant exam questions below.

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1. Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical’s arriaval time.

What is the recommended feature to improve the customer experince?

2. universal containers is implementing a customer community using the customer service template. One of the requiremnets is for members to be able to find knowledge articles based on the product type.

How should consultant satisfy this requirement

3. Cloud Kicks (CK) has service agents based in North America and Europe respond to new leads created in Salesforce. The lead record includes the language spoken: English, French, or 5panish.

In CK's industry, the time to contact after a lead expresses interest is a critical success factor. Most service agents speak a single language and a few are multilingual.

What is the recommended feature to meet the requirements?

4. Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.

Which reporting solution should the Consultant recommend?

5. Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.

Which approach should a consulatant implement?

6. Cloud Kicks uses the Service Console, Service agents freguently link related cases to each other, Service agents have asked to see the most recent feed activity on the related case without having to manually open the record.

Which feature should a Service Cloud consulatant recommend to improve the user experince?

7. Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.

What should the consultant recommend to meet the requirements?

8. Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.

What configuration should a consultant recommend?

9. Which search mechanism should be used to find case comments from within the lightning service console?

10. Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.

What feature should a consultant recommend to meet this requirement?



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