Strategy Designer Dumps Questions - Effective Way to Get Certified

Strategy Designer Dumps Questions – Effective Way to Get Certified

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April 2, 2023

If you're in the field of Salesforce, you know how important it is to stay up-to-date with the latest knowledge and skills to protect your organization's networks and data. One way to do that is by obtaining Salesforce Strategy Designer, specifically the Strategy Designer exam. While preparing for the Strategy Designer exam, you might consider using Strategy Designer dumps to help you familiarize yourself with the exam format and content. These Strategy Designer exam dumps questions can be an effective way to gauge your knowledge and identify areas where you may need additional study. Study online free Strategy Designer exam dumps below.

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1. Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest.

What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

Create three moments that matter, where top leaders will be invited to provide feedback.

Create a communication plan based on leaders' interest, influence, and level of support for the work.

Create individual plans for working with top leaders based on their preferred cadence and type of involvement.

2. Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.

Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

Increased transaction volume

Net Adoption Score (NAS)

Customer Satisfaction Score (CSAT)

3. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.

Which channel is included in Salesforce Omni-Charmel capabilities?

Onsite Visit

Messaging

Self-Service

4. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.

What should the strategy designer ask before framing the problem'?

How does a competitor solve for a similar problem?

What problem(s) is CK trying to solve?

What new technology trends exist for customer service?

5. The design team at Cloud Kicks has created a vision for a new virtual try on tool for its products, which would apply to multiple product lines, brands, and regions.

Which roadmap should the strategy designer create to communicate the planned releases of multiple products in a single view?

Portfolio roadmap

Strategy roadmap

Product roadmap

6. The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.

They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware,

What should the strategy designer do to determine whether or not to pursue this product idea?

Perform secondary research on common hardware issues.

Hire an engineer with experience in consumer devices.

Conduct an expert interview in consumer device engineering.

7. Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change.

What is one way the company can embed ethical use principles into its day to day work?

Quantitative Research

Consequence Scanning

Journey Mapping

8. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.

Which option reflects the format of the design challenge statement?

As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?

Unify platforms and centralize support operations to save customers time and reduce business costs.

9. A strategy designer is working on a project with budget constraints. Many of the variables

and decisions are unclear in the early stages of design.

What should be their approach in terms of bringing skills and talent?

Define additional leads for each functional area.

Staff heavily from the development phase until the go to market phase.

Bring in team members with strong problem solving skills.

10. Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.

What should their strategy designer explore to increase market share?

Deepening customer engagement

Diversifying product offerings

Reinvesting in existing products

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11. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.

Which approach should the designer propose to increase the desire for research-driven decisions?

Create high-fidelity prototypes to gain design buy-in.

Strictly align to stakeholders' business requirements.

Align UX research goals with stakeholders' goals

12. A strategy designer is working with a product team to reach more diverse audiences.

How should the designer make a case for ensuring all future releases meet accessibility standards7

Evaluate competitors' accessibility standards.

Focus rationale on how refactoring later is more expensive.

Plot accessibility standards against impact and difficulty.

13. Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.

Which trend should influence desirability the most?

Digital product passports' to help prevent counterfeiting

Supply chain issues that delay product availability

Hybrid work emphasizing the need for color and comfort

14. Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.

Which types of outcomes should result from a Consequence Scanning workshop"?

Issues to act on, influence, or monitor

Issues to stop, start, or continue

Issues to accept, object., or withhold

15. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually.

Which technique should the designer use to ensure the audience remains engaged?

Turn the camera off so the audience can focus on the sides presented

Unsure half of the meeting time is dedicated to answering questions.

Ask open ended questions to the audience to maintain their involvement.

16. Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.

What should CK focus testing efforts on to determine whether to produce at scale?

Novelty, privacy, and potential to go viral

Competitive advantage, impact, and own ability

Desirability, viability, and feasibility

17. Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive.

What would be the best recommendation to the team to identify the challenges and remediate the issue?

Run the Salesforce Optimizer.

Utilize the Lightning Usage App.

Create a case with Salesforce support.

18. A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.

Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

Process Mapping Workshop

Prioritization Workshop

Empathy Workshop

19. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.

What is the reason why marker choice is important?

They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.

They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.

They enable stakeholders to focus on generating ideas rather than detailing U

20. A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.

Which tool should be used to facilitate and share this vision"

Cross-functional survey

Storyboard

Creative brief

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21. Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?

Desirability

Viability

Feasibility

22. A strategy designer is seeing signals of success with a new product that is driving brand loyalty and decreasing consumers' environmental impact.

How should a business case be built for continuing sustainable innovation through a view of a full product lifecycle?

Purchase carbon offsets for energy used in manufacturing.

Source cheaper, locally-grown raw materials.

Extend customer journey maps to pre and post purchase.

23. Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.

What should a strategy designer rely on to get stakeholder buy-in for a redesign?

Wireframes and a total addressable market (TAM) calculation

Research findings and a competitive analysis.

Inspiring graphics and personas

24. A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.

How could a kickoff meeting help align the project team before they begin working together?

Create a social contract and promote a detailed plan for how to execute on the new teams charter.

Outline chain of command and set ground rules for how to properly execute design thinking methodologies.

Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.

25. While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment.

Which values-based design principle should be used to reinforce this feedback?

Create products from recycled materials.

Use energy from renewable resources.

Focus on creating enduring advantage

26. Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.

What should CK do to maintain the vision and create transformative change?

Align the vision to current industry trends.

Continuously align business goals to the vision.

Realize the vision must be driven by business goals.

27. Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.

What is needed from the strategy designer to inform a roadmap from MVP to mature offering?

Phases of feature development

Instrumentation and POC prototypes

Effort sizing and user story points

28. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.

Which method is typically used to Quantify design debt?

User interviews

Heuristic analysis

NPS or CSAT

29. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.

Which method of co-design workshop should be used?

Ideation

Prototyping

Journey mapping

30. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.

What should they do to test their statement to ensure it successfully guides their design process?

Use rapid ideation with project team

Test the statement with end users.

Launch an online survey

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31. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.

Which three main areas should be focused on to assess feasibility?

User desirability, company viability, and deployment stability

Distribution channels, capabilities, and potential partners

Business ROI, data analytics, and customer engagement

32. A strategy designer is working on a future digital commerce vision for Cloud Kicks.

What should the designer focus on when engaging technical stakeholders7

Minimize technical stakeholders' input at this early stage.

Ensure all ideas have buy-in from technical stakeholders.

Explore feasibility and opportunities for future innovation.

33. Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.

Which part of the business model canvas represents desirability?

Key activities

Value proposition

Customer segments

34. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions

What should the Strategy Designer recommend to streamline their sales cycle?

Implement Revenue Cloud

Create a custom sales cycle that maps exactly to their needs

Suggest to simplify the complex sales cycle to make it fit the standard setup

35. A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.

What should the strategy designer create to align stakeholders on the most important customer issues?

Service blueprint

Journey map

Data dashboard

36. A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.

What is the reason the statement should sav "How might we" instead of "How will we"?

Marketing teams do not have the responsibility to drive design challenges.

It allows the team to explore solutions without committing to one right away.

"Will" assumes the problem can be solved without due diligence.

37. The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.

What should the strategy designer recommend to help the team efficiently share the right data?

Develop reports in Sales Cloud.

Provide Kanban view in Revenue Cloud

Create dashboards in Tableau.

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Strategy Designer Dumps Questions – Effective Way to Get Certified

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